Hello
It's been a plain sailing for the past few months until recently.
I have added a new product: Nettle Leaf loose herbal tea. The product has 3 variations, as all of my teas: 100g, 175g and 300g. The 175g one was flagged by Amazon as a restricted product - they claim it contains Cistus Incanus herb that is prohibited to sale in the UK (it actually is not, but it's another story).
They had asked to add images of the product from all sides which I did. They insist it's Cistus Incanus, not Nettle Leaf.
Now we're just playing a game, I ask the case to be escalated and they send back the same reply - the last one did not even have any name, it's just signed as 'Amazon.co.uk Seller Support''.
What makes it more interesting, besides the fact that the 100g and 300g ones are ok, is that I actually sell Cistus Incanus tea, without any problems. It shows the quality of people that are dealing with product compliance etc. in Amazon.
What would you do? I'm thinking about writing to managingdirector but I heard that this often doesn't work as the letters are read by AI?
Could any Moderator look at this case? The case ID is 11188877652. Parent ASIN: B0F7RPV5DX, product ASIN: B0F7RKDYVM and the other 2 variations that aren't blocked: B0F7RLBK5Z and B0F7RMQBNR.
@Seller_mIRnuhdx7l5sN@Seller_DNQGSsdC7DccM @Seller_rX0LOsTSK2Zer @Seller_Huz6FT08OxHAR @Seller_hnDMgUKxMh1V4 @Seller_XUNeUuvrQDpgP @Seller_TSXM2A5nxWSuH
