We had an order that was shipped via FedEx Ground Economy which means the USPS will make the final delivery. The customer reached out to us because they have not received their order. Tracking via FedEx shows on the 2nd of May, "On the way In transit to local Post Office - Allow two to three additional days for delivery CHICAGO IL DISTRIBUTION CENTER" and the USPS tracking shows "Alert Unpaid postage, item will not be delivered". We paid for 2lbs with box dimensions of 10x 8x 5 and that was the box that it was sent in. When packed up the order is clearly under 2lbs. We dropped off at the local Walgreens which shows their first scan in the FedEx tracking on the 25th of April with last scan on the 2nd of May "6:01 PM On the way In transit to local Post Office - Allow two to three additional days for delivery". Bizarrely USPS' tracking says they accepted the package on the 29th of April in the next town over here in Washington which is not possible since FedEx had the package until the 2nd of May.

Postage was bought via Amazon. Normally if an order is heavy then the account will get charge for the difference. I've looked up online stating that last year USPS is now doing that they will seek immediate payment and if it's not received then they will dispose of package if they aren't paid instead of returning, etc.

This seems ripe for abuse by carriers to claim that a package is heavy than it is to just keep the package. If FedEx and USPS can't work out their issues then why is Amazon allowing FedEx Ground Economy as a shipping option? I have not had any other orders via FedEx Ground Economy have this same issue. This is first issue we have had with FedEx Ground Economy but I am hesitant to ship further with this option. I have not had the same issue with UPS Ground Saver or even USPS Ground Advantage. Now I have the issue on how to resolve this customer delivery. We have reach out to FedEx and sent to the FedEx Ground Economy email address. We also contact the local post master who had never seen the scan before in their system of "Unpaid postage, item will not be delivered". She agreed that if an item is heavy that the account would be just charge for the shortage. We have also opened up a case with Amazon and will have to see what their response is. The postage was purchased with Amazon and is Claims guaranteed but this does little to make sure the customer is satisfied.

My account was charged for a chargeback claim that I could not dispute. I received no return request from the customer and no contact from the customer regarding the order. The chargeback claim reason code is 'Merchandise not as described'. This is one of my top selling items and I have never received a complaint about it. I created a case with SS and the case was transferred. I've heard nothing back. Case ID 17779592751. The customer fraudulently claimed the item wasn't as described, kept the item, AND got a refund, all without requesting a return or contacting me and I coultn't dispute any of it. I am furious!

@Seller_FJwyF3iu5qxUY @Seller_l3eCP9f1PtJXC

Order #112-9559305-2095444.

The buyer falsely claimed that we sent the wrong item because it was "too small." We sent the exact item shown on the product page.

When she returned the item, I did not immediately issue a refund. I wanted to preserve my right to file a SAFE-T Claim for the return shipping, as she had misrepresented the reason for the return. I knew that if I initiated the refund, I would be unable to file a SAFE-T Claim. Typically, Amazon automatically issues refunds if the seller doesn't do so within about 48 hours of the return scan.

However, Amazon didn't automatically issue a refund, and the buyer filed an A-to-z claim, once again falsely claiming that we sent the wrong item. Amazon ruled in her favor.

I appealed, explaining that the buyer falsified the return reason and that Amazon's policy in the past has been to automatically issue refunds if I didn't do so within 48 hours of the return scan.

My appeal was denied, and it cannot be reopened.

I filed a return policy abuse claim since the buyer falsely claimed we sent the wrong item, but I realize that won't help my appeal. Hopefully, it will flag a manipulative buyer.

The buyer should have been charged for the return shipping, as she falsely claimed we sent the wrong item. Additionally, I should not have been penalized for not issuing a refund, as Amazon has always done so automatically. In fact, moderators have sometimes advised sellers not to initiate a refund in cases where the seller wants to file a SAFE-T Claim. At the very least, I feel my metrics shouldn't be hit because the buyer's claim was verifiably false (photos of her return were included in the appeal).

I hope a mod can help. Thank you.

Received this note via email from Amazon support:

"I am glad to inform you that we have completed our review and accepted your application. You can now create new ASINs for" (our product)

How? And how do we get an FNSKU graphic for our product. The product listing is complete. We listed as FBA. I go to Manage All Inventory and there is nothing there and when I enter data in Search nothing comes up. What is the disconnect??