Hello,

The Limit for Royal Mail Tracked 24/48 LBT is 1kg, yet Buy Shipping doesn't allow you to purchase LBT over 750g.

Can this please be looked at and rectified?

case ID: 11287581642

@Seller_DNQGSsdC7DccM @Seller_XUNeUuvrQDpgP @Seller_mIRnuhdx7l5sN

I have been approved after fulfilling the criteria but still can not list the product. When I re apply and respond to the case it sends to me the same instructions. Feel Like stuck .There is no number to contact and seems like they don't get my query. When I re apply to sell It rehjects it saying it has already been approved. It also says some ASIN needs extra approval but what......?

There are Sales Orders missing from our Reports repository. I have compared the Tax report to the reports repository and there are a significant number of orders missing. Also our fees do not come anywhere near the value invoiced. There are also sales orders on the report repository that do not appear on the VAT calculation report for June. How do i get accurate sales data for June?

Hello everyone,

I’m facing an issue related to KYC verification after recently creating and activating my Amazon UK individual seller account. Here's a quick summary:

I successfully registered and listed my first product.

Shortly after, my account was deactivated and I was asked to complete video verification.

I completed the video call successfully and my account was reactivated.

However, under Business Information / Identity Information, it now shows:

“Verification Failed – We have failed to verify the information you have provided.”

My EU stores are showing as inactive, and I cannot enroll in FBA.

There is no alert or action required showing in my Seller Central dashboard, and I haven’t received any further emails regarding the failed verification.

I contacted Seller Support, and they confirmed the issue is related to EU KYC verification. They provided me with the email: seller-verification-enquiry@amazon.co.uk — I’ve already sent a follow-up there and am waiting for a response.

Has anyone else experienced this? How long does it usually take to hear back from the KYC team? Is there any other way to escalate or resolve this faster?

Any help or advice would be appreciated.

Thanks in advance!