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Welcome to our Ask Amazon Q&A with the Brand Registry team, focusing on your questions about the Brand Registry Enrollment Process.

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⚡️ What You Need to Know:

The Brand Registry team will answer all your questions posted in this event thread on May 27th from 8 am - 4 pm.

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💡 Submit questions below!

Post all your questions below! Our partner team will be reviewing the questions that come in throughout the day (as well as those submitted in advance), and we’ll do our best to respond as soon as possible during the day of the event.

We're hosting Ask Amazon events across multiple stores. In addition to this UK event, sessions will also be held in the following countries:

France

Germany

Italy

Spain

Japan

Please note that this event thread is specifically for the UK Forums. Links for each individual regional event will be provided soon.

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Note: We cannot provide legal advice or otherwise interpret regulatory requirements on situations that are specific to individual sellers.

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Hi all,

I’m hoping someone else has come across this — I’m seeing repeated £2.50 “Carrier Delivery Label Adjustment” charges from Amazon on shipments sent via EVRi using Buy Shipping, where:

The item is under 1kg

I’ve entered valid dimensions and weight

The carrier-audited values match exactly

I’ve already been charged for the label (typically £3.00)

Example:

For one order, I declared the parcel as 45 × 35 × 16 cm, 1000g.

The actual item was much smaller (522g, 14 × 2.6 × 21 cm), but I over-declared to be safe.

Amazon charged £3.00 for the label — then later hit me with a £2.50 surcharge, citing “Carrier delivery label adjustment due to under-charged delivery label.”

This is now happening across dozens of orders, and after reviewing just a week’s data, I’m already seeing £500+ in unexplained extra charges.

It seems to happen specifically when using EVRi through Buy Shipping, and even when all the entered and audited data match.

Has anyone else experienced this?

I've raised a case with Amazon, but would love to hear from others before escalating.

Any experiences or advice appreciated.

Thanks,

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Multiple Erroneous Evri Postage Adjustments
by Seller_qAXHOhnSXisEN

A case has already been opened about the issue, I am posting this here to hopefully raise awareness of the issue...

My account has been billed multiple adjusted charges for many of my sold items where postage was bought via Amazon, with Evri being the courier.

The adjustments are claiming that the original label cost of 2.95 for instance was undercharged, the result is a doubling of the postage fee and £100s of lost revenue.

All items are weighed and measured correctly so what is going on here? A system glitch? Evri trying to pull a fast one?

There is no way in hell that a small item, weighing 200g, measuring 30x 10 cm costs £6+ to send.

Has anyone else experienced this issue? It's causing me alot of stress it has to be said.

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Changing Amazon Registered Company
by Seller_5l52N9EzbbeOx

@Seller_mIRnuhdx7l5sN @Seller_Huz6FT08OxHAR @Seller_DNQGSsdC7DccM @Seller_XUNeUuvrQDpgP

I am wondering if this sounds right, as from what I have read before others seem to have done it differently.

We are trying to change the registered company that our Amazon account is tied to. The company is owned by the same person as the last, and its basically only the company name that will change in the backend, the beneficial owner, business address and everything else remains the same. From what I had read before it seemed all you had to do was go to your business information, change your company details as well as upload the supporting documents like the articles of association and so on. We did this and it put our account into re-verification, after about a week we were asked what the reason for the change is as well as a few questions. We answered and waited.

After another week had passed we were requested by Amazon to revert all of the previous changes we made in our account information back to our old business details and instead use the "Transfer Account" option to carry out the change.

Does this sound right, and is it really necessary when the Amazon account is not changing hands? I assumed this was for other situations. Nothing is changing except for the the account being registered in another one of the Directors companies. All business operations, staff and so on remains the same.

Appreciate any insight as I am about to shortly change all this information back if I don't hear otherwise soon.

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We are buying ALL our UK postage labels from Amazon using Evri.

What we are seeing is postage label charge being added by evri who are sayin that we used wrong dimensions and weight for every order we have sent. This is completley wrong because we measure every single package and weigh them correctly and then enter all the required information before purchasing shipping labels. We are NOT cheating the system and why would be???

We sell Martial Arts uniforms and each item is correctly measured and weighed before sending so how can EVRi come to this conclusion that we are not??

Has anyone else faced this same situation and how best to go about getting this resolved?

Our account has gone into negative despite we are making sales on a daily basis.

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RANDOM DECUTION OF MONEY SHOWING OTHER BUT NO INFO
by Seller_QvGsBe3tDQUMC

Has anyone had a deduction of money from their account today, it shows as other on the statement but i cant see any transactions relating to it

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invoice for ungating
by Seller_naZM9Ub9dlDwr

Hello everyone,

i am new seller and planing to start with online arbitrage so i want to know that will it be to submit argos an invoices for ungating the LEGO?

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evri has taken over £300 for false Adjustment fee
by Seller_sJUyozDeS1DKy

hi we notice today over £300 was was missing from our account evri had taken made false claim and took so much money ecah parcel was no penny this time it was 3.17 please let me know if this has happen to you.

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Every month I am charged Additonal Amount from Evri
by Seller_am9cRsbzS8HFq

I have been charged minor ajdument amount since i started, but this month(April 2025) Adjustment amount from Evri is more than Actual Parcel Amount, And when i speak with Amazon Team they tell me to contact the courier company, and its impossible to contact Evri since its just a recorded line & bot chat

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A TO Z granted when photo shows it in letterbox
by Seller_RguKGMHvWFmo3

So the photo shows the package in the letterbox, A to Z granted.

Letterbox is more than Amazons own delivery network do, my packages get left in my garden, even though I have a parcel drop box, 6 different safe locations but my small business is the one who gets penalised because the customer "claims" non delivery.

As all us Sellers and the Mods know, the A to Z system is broken. Probably because its run by AI like the rest of Amazon.

Am so cross about this.

205-0515300-4929941

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Reminder: Automated handling time Cuts In Today
by Seller_19xPhE8YgkmxW

Hello All,

If you want Automated handling time for your goods applied to your account you do not need to do anything.

If you prefer to have your opinion of your handling time used, you need to switch off the Automated handling time which has now been applied to your account

All Best

Brian

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