Hello All

Someone please explain to me....

I am based in the UK and new to the Amazon Seller account. I want to sell Cotton bags. I want to know that, does Amazon keeps the VAT amount from the payment I receive from my sales? If it does, then at the time of my VAT returns, how can I mention that to HMRC? So confusing.

Here I'm not talking about the VAT on Amazon fees, it is about the VAT from my product sales. For example, on the revenue calculator, it shows that from the sales of an item, which is £11.99, Amazon deducts

Amazon fees: £1.91

Fulfilment cost: £3.26

Storage cost: £0.17

Estimated VAT: £2.00 (Does Amazon keep it and forward it to HMRC? )

Estimated cost: £7.33

Net Profit £4.66

That £2.00 VAT is my (company) money, isn't it? If Amazon keeps that £2.00 it affect the cash flow of my company? At the time of VAT filing, how can I convey this on my VAT returns to HMRC, saying these monies are kept by Amazon?

eBay only collects the promoted listing fee and the postage, and pays us back the remaining.

Hi!

I'm trying to get Lancome products listed and we meet the supplier criteria, but we need to be added on the brand registry.

I was told the following by Support :

"You will need to contact the brand owner or brand Administrator via email or any source that you are aware of and request them to add a selling role to your account, which they will need to provide from their Brand Registry account."

How can I do that?

Many thanks!

Hi, this is urgent! CASE ID:11142447212

I received a return request yesterday for the order 202-1724232-9021912 , tried to authorise it but could not do since the following message appears:

"System Error

There was a system error. Please try again in 15 minutes."

First, I sent the label and the instructions using the messaging app to be on the safe side.

24 hours later today, I cleared the cache, restarted the browser, tried another one, contacted seller support, they transferred me to a specialist who advised me do the things I already did, but no use in the end. I asked them to send the instructions and label for me, but they said only sellers could do it. Then I asked them if the customer contacted the customer service and claimed their return wasn't authorised, would they be refunded with my money, and our chat was ended suddenly for no reason (!)

How am I going to authorise this return before 48 hours window closes? Will you protect me if the customer contacts you for a refund? Can you please have a look?

@Seller_XUNeUuvrQDpgP @Seller_TSXM2A5nxWSuH @Seller_z3k8APxGfbQEK

Customer bought two items, each 110.8 pounds. One was faulty, then he tried to return. I agreed and authorize Amazon to generate return Label.

My customer found return label short of information, and I email him my warehouse address. my customer did not post the product, but claim A-Z of the whole amount 221.6 pounds. Amazon did investigation, and decisively deducted 221.6 pounds from my account to the customer.

I wrote to Amazon, and Amazon told me I did not respond to the customer properly. And my money just gone like this. I believe the world has fair rule, but I don't see fairness in Amazon, at least, no mercy to sellers.