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If you are approving the brand after conducting GTIN examination, then allow the seller some of its features like managed video and A+ content so that the seller can make his listing attractive

Hello,

We need help understanding the AMZ attribution metric. Our campaign is generating a lot of ATC (Add to Cart) but compared to our website, the conversion is very low on Amazon. Usually ATC to PUR bottle neck happens due to delivery delay or payment gate issues but both are not applicable to Amazon and we believe ATC to PUR conversion should be easier on this platform. Can someone help us understand the inconsistency in this data? Also why cant we check the ATC metric for sponsored Ad campaigns? That would really help us compare the metric we have on AMZ attribution as well.

This is our shopify metric for same range of days (similar campaign selling same product)

374 ATC -> 188 PUR (almost half of ATC has converted)

This is our AMZ attribution KPI

303 ATC -> 19 PUR not even 10% of the ATC is converted.

my listing was suddenly removed and said that my product violated product and food safety. I don't know what went wrong. we read the related policy carefully and we believe that our product don't have that risk. Contact customer service and send the battery testing report ,Six-sided diagram.

But I received a reply from customer service “it is prohibited from sale and listing on Amazon. At this time, we will not be reviewing any documents for this product.”

Why is this? Please tell me.

which one is better product targeting or automatic targeting to achieve good results in sales

thanks

Hello!

Amazon closed our listing for an expiration complaint by a customer.

The item was one of our best-selling and it is a cosmetic product that does not have an expiration date it has a 12-month PAO symbol as per the regulations.

The product has a manufacture date and the customer says "Makeup EXPIRED in February •. I want this product if it is NOT expired or expiring in the next 3 months."

Which is clearly wrong. I tried many ways (with asking account health support) but appeals kept rejecting.

I made 3-4 phone calls and also requested Bin check for 2 times and FBA teams said we could not identify expired products all items were in sellable contition.

I am stuck with it and one of our best-selling items is closed.

Product have explanation on the bullet point also about usage period and manufacture date.

Getting automatic rejection messages and do not know how to deal.

In my last appeal I clearly showed product photos which have manufacture date and 12 PAO symbol...

We are also brand owner and items are protected by Transparency.

What should I do?

Greetings,I wanna know how much inventory can i send in maximum to my fba as my supplier want to send a full 20ft container of my inventory.i also want to know if there is any kind of limit to send inventory as recently the first shipment i have sent was an LCL shipment which consist of nearly 300 units of my product,but now this 20 ft container will contain around 5000 units of my inventory.

Do let me know asap.

Hi everyone — including forum admins,

I’ve reviewed several past threads on Brand Registry issues here, and I’m posting in hopes that this forum might open a small door toward finally receiving clear direction or a path forward.

We’ve been attempting to enroll our brand “Xyz” into Amazon Brand Registry (Case ID: 17740405251), but our application has been rejected multiple times — each time citing different and contradictory reasons.

Reasons We've Been Given:

• Brand name conflict: Our name is allegedly too similar to another brand already registered.
• Abuse association: Our trademark/brand name was flagged as being linked to abusive conduct.
• Trademark status: Our trademark status (LIVE/APPLICATION/Awaiting Examination) is supposedly not sufficient.

Our Facts:

• Trademark status is eligible – Per Amazon’s own guidelines, “LIVE/APPLICATION/Awaiting Examination” at USPTO qualifies. That’s our exact status.
• No prior accounts or violations – This is our first and only seller account. We have no history of abuse, and our trademark agent is not blacklisted.
• Our brand is distinct – While “Xyz” may be a common term, our brand: Operates in a separate product category, uses unique visuals, targets a specific market segment.

Each response from Brand Registry support seems disconnected from the last — as if no one is reading the full thread. We’ve asked repeatedly for a senior-level review or escalation, but there’s no indication that this has ever happened. :(

Has anyone here faced and resolved a similar situation? Is there a formal escalation route when Brand Registry gives conflicting responses? Could an admin help escalate this case (Case ID: 17740405251) to someone on the Brand Registry team who can conduct a true manual review?

We’re fully committed to providing any further documentation, product evidence, or participating in any verification process required — we just want a fair, consistent assessment.

Thank you for taking the time to read. Any guidance or support would be incredibly appreciated!

Best, Anita

Hi Amazon Team and Fellow Sellers,

I'm seeking urgent help regarding a recent account deactivation over ASIN B0DXDGCTMC for an alleged inauthentic product — even though I have never purchased, listed as available, or sold this product.

Key Details:

The ASIN was added to my inventory as “out of stock” for market research and sourcing evaluation only.

I never placed an order or sold a single unit of this item.

A distributor had initially agreed to sell it, but later told me the brand is not allowing new resellers.

I submitted proof of that conversation with the brand and distributor.

I also submitted a strong Plan of Action (POA) explaining our standard workflow:

We add products in “out of stock” mode.

We monitor pricing, sales velocity, and Buy Box rotation.

We finalize orders only once everything is confirmed.

I have valid invoices for every other item I’ve sold — just not this ASIN, because it was never purchased.

There is no customer complaint and no order history for this ASIN.

Despite explaining all of this and submitting documentation + a detailed POA, the deactivation still stands. I was about to remove the ASIN from inventory when this happened.

I believe this is a mistake that could be corrected through a manual review.

This account represents 2 years of hard work and policy compliance, and seeing it shut down over something I never sold is devastating.

📣 @Dougal_Amazon

📣 @Manny_Amazon

📣 @NR_Amazon

📣 @Sandy_Amazon

📣 @Cooper_Amazon

Please help me escalate this issue to the appropriate internal team. I’ve exhausted all other avenues. I am happy to cooperate in any way to get this resolved and continue offering value to Amazon’s customers.

Thank you so much.

my listing was suddenly removed and said that my product violated product and food safety. I don't know what went wrong. we read the related policy carefully and we believe that our product don't have that risk. Contact customer service and send the battery testing report ,Six-sided diagram.

But I received a reply from customer service “it is prohibited from sale and listing on Amazon. At this time, we will not be reviewing any documents for this product.”

Why is this? Please tell me.