Hi guys. just seeing what your opinions are on this.

we shipped an order out, customer messages us back to say they were not home. it was delivered to a safe place which was pictured in the tracking.

we asked them a question about it and they then put this reply

"You are clearly not reading what I send and you clearly don’t want to resolve this as a seller. I have no time to play silly games with you. Read what I have sent you and read it properly and you will see how I got the picture. This issue falls with you as you have chosen Royal Mail as the courier. If you don’t issue me a refund I will have no alternative but to leave an honest review of how you have failed to resolve this issue for a paying customer. I will also have to repost yours and my email replies so your customers can see what problems they will face trying to resolve the issue with you. Issue my refund now please as I haven’t got my items and I have done nothing but comply with you"

instantly from experience it looks like they are trying to have us over on this because you dont just do that . so the item has been delivered but i dont know what to do for the best. i think they have just decided to say they dont have it as they know they could easily get something for free.

interested on some thoughts

Hi everyone,

We’re running into a frustrating issue with our Amazon Selling Account and are hoping someone here has experienced something similar or can offer some guidance. Our primary user account is no longer accessible. When attempting to sign in, we get an error! This issue seems to have started after we removed the buyer account from a Business Prime account, which closed the buyer account altogether

That said:

- Our secondary users can still access Seller Central and operate the account.

- The primary user is still listed as the account owner under user permissions.

- Amazon support has told us this may be due to the linked buyer account being closed, and that it cannot be reactivated.

We have an open Seller Support case for several months, but it keeps getting passed from one team to another with no resolution in sight. Buyer account help have just keep saying how they cannot reopen a closed account.

Has anyone else encountered this issue and managed to solve it?

Also, is it possible to transfer primary account ownership to another user, especially if the current primary account can’t be recovered?

Any insights, suggestions, or shared experiences would be incredibly helpful.

@Seller_XUNeUuvrQDpgP - I noticed you responded on a similar case recently! Your help would be appreciated!

After several complaints, Amazon Seller Support has done nothing but send automated replies from no-reply email addresses.

Is there any way to get them to at least investigate sellers who list on branded product detail pages and sell somewhat similar items with no original packaging, no product logos, incorrect sizes, and incorrect colors?

• I am Brand registered
• Test buy done and photos taken, although none of the Amazon forms have the option to include attachments.

Order #206-0419486-0972358

The customer requested a return due to personal reasons. We actively followed Amazon’s return process and provided support.

However, the customer did not use the official return channel and instead returned the item directly to our warehouse.

We have received the item, which showed minor signs of use and required only simple cleaning. According to policy, cleaning fees should be charged to the customer.

The customer refused to pay these fees and filed an A-to-Z claim. To maintain customer satisfaction, we proactively offered to cover the cleaning fee and fully refund the customer, while requesting Amazon to close the claim.

Despite multiple appeals and providing full evidence, Amazon did not close the A-to-Z claim and restricted our ability to process the refund.

Ultimately, the claim was approved in the customer’s favor, and our account was negatively impacted with an ODR.

We acted promptly and cooperatively throughout, yet still faced an unfair penalty.