I've just had to refund a customer as an item wasn't received. A legitimate INR, so of course I issued a refund ASAP and apologised. But something concerning happened. There was a pop-up asking me if I'd like to automate FBM refunds in future.

I accidentally dismissed it before I could give feedback. But Amazon, NO! I do not want to automate FBM refunds. Scammers and chancers have become so problematic that last week I was forced to create a spreadsheet to track them all.

Automated refunds would have cost me around £200 in the last week and a half. By being able to challenge customers by showing them the tracking data, the loss is much less. Not zero, but small enough to swallow, albeit grudgingly.

Since I started the spreadsheet (around two weeks ago), I've had 30 INR claims. And after doing the maths, at least 86.6% are fraudulent.

@Seller_Huz6FT08OxHAR @Seller_DNQGSsdC7DccM @Seller_z3k8APxGfbQEK @Seller_XUNeUuvrQDpgP Please feed the above back.

FOR THOSE OF YOU WHO HAVE TAKEN AMAZON TO SMALL CLAIMS:

Do you think I could tot up all the A-Zs wrongly granted and stick them in a single claim? Individual order losses are typically £5 - £20, but over a year, they can add up to thousands.

Hello

Dear Support Team

I hope this message finds you well.

I am writing to formally raise a concern regarding the status of my account, which has remained inactive for the past two weeks despite multiple assurances from your support team.

I have contacted several customer service representatives, all of whom have informed me that the verification processes for my account were successfully completed. I was consistently told that my account would be reactivated within a maximum of 72 hours. However, as of today, no progress has been made, and my account remains inaccessible.

I received this email 5 times

Your information is verified – Start selling on Amazon now

While each representative has assured me that there are no issues with my account and that it will be activated shortly, I must express that I am losing confidence in these responses due to the ongoing delay.

Therefore, I kindly request that a detailed and thorough investigation be conducted into this matter. I would greatly appreciate any assistance you can provide in ensuring that this issue is resolved as soon as possible.

Thank you in advance for your attention to this matter. I look forward to your prompt response.

@Seller_z3k8APxGfbQEK@Seller_DNQGSsdC7DccM@Seller_fgtTzyHQfOM1x @Seller_Huz6FT08OxHAR

Hi. I sent in items that I had labelled but forgot to add to inventory in one of my box shipments that I sent in.

Ive asked associates 3 times for help, but still can't get it solved. The box it was sent in is recieved in full and they have confirmed the ASIN (item/s) recieved

They said to check inbound performance, but nothing there.

What is the best way to solve this?

I thought they could either add to inventory (all already labelled) and add any fees, or at least return them

Any help, and the correct steps appreciated.

Thanks,

Nate.

Hi,

I sent in a shipment: FBA15K8J4M0Q, and all units have been marked as defective, with no reasoning. I contacted seller support, Case ID: 11067408282, and received a generic answer explaining the reasons it may have been received as defective stock. I personally checked this stock before it shipped and it meets all the requirements that Amazon mentioned.

Amazon aren’t telling me what specifically is wrong with the stock. I strongly believe this is an error on Amazons side, but I’m not getting the support or answers I need. This is the second shipment it’s happened with, and after reading the forums, other sellers have experienced a similar issue. Can someone please advise as this is a massive issue for my company.