Dear Amazon Selling Forum Support,
I am writing to escalate an issue regarding Shipment ID FBA18VN26YQ7, which was delivered to your SCK8 Fulfillment Center on May 2, 2025, at 12:34 PM, as confirmed by FedEx (Tracking #287110029880). Despite clear evidence of delivery, none of the 112 units across 21 cartons (total weight: 831.6 lbs / 377.21 kgs) were checked in, and the shipment was closed with the remark “No shipment problems found” (Case ID: 18024090691, 18032357071). And the support is denying any reimbursement claim for the following units because "did not receive all of the expected quantities". No one item from 21 biggest cartons in total! At first, the support service reassured me and asked me to wait for the shipment close day but now it was rejecting any requests! This has resulted in a loss of inventory valued at more than $4,300 USD.
The shipment was delivered to SCK8 with a signed POD, yet Amazon has not checked in any of the 112 units. According to Amazon’s FBA Lost and Damaged Inventory Reimbursement Policy, Amazon is responsible for the inventory once it is delivered to a fulfillment center. The closure of the shipment with “No shipment problems found” is incorrect, as none of the delivered units have been accounted for in my inventory.
All the supporting Documentation Provided:
- Proof of Delivery (POD) from FedEx, confirming delivery of 21 cartons to SCK8 on May 2, 2025.
- Supplier Invoice, verifying ownership and quantities of the shipped units.
- Packing List, detailing the contents of each carton.
- Bill of Lading (BOL) from my freight forwarder, confirming the shipment of 21 cartons.
- Shipment Labels: All cartons and units were properly labeled with FBA shipment labels and FNSKU barcodes as per Amazon’s requirements.
Please check the case ID's 18024090691, 18032357071, and let me know if any updates on this investigation. I have been a dedicated Amazon US seller since 2016 and trust that this matter will be resolved promptly.
Thank you for your urgent attention to this issue.
@Seller_khUF6HPR2AHxu@Seller_WD80mtpYHjvBN@Seller_hme3Wbydd1ihr