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Case ID 17813337431

Amazon acknowledged they lost 3 pieces of my last shippement however only reimbursed 14 usd on a 45-55 usd items price tag... this doesnt even cover materials I contested this and was directed to a tool to dispute this by submitting an invoice... I contacted seller central remarking im a handmade seller hence i would never have any purchase invoice... their answer was sure we can help as long as you provide an invoice... deep breath.....

anyone can help or point out how to address best in the future? I heard somewhere (lost the article) there is a way to input our costs... contacted seller central to point me in the right direction,... they are playing dumb as if they don't understand what i'm talking about... deep breath again....

hello,

Apologies for the silly question. If I use Amazon ground shipping, where do I drop off my small envelope package?

Thank you in advance

Amazon once again pulls the rug out from under us. The only money maker I had going in the fragrance department is now blocked. I am trying. I am trying my hardest to stay specialized, but big brother is not making it easy. I can't tell if they really want us Sellers to succeed or not.

Not sure what to do here.

We were notified of a return request. The item sold and shipped was a vinyl record.

Reason given for return by buyer is "wrong item received" claiming they received a cassette tape instead of a vinyl record.

We did not send them a cassette. Recently, we started the practice of taking photos of every item we pack and ship, so I have photos of the items that were shipped.

Buyer went ahead and started the return process and tracking indicates the item is currently in transit to us. God knows what I will receive in the mail.

This is clearly fraud. I should not be required to refund them for a fraudulent return request. How can I remedy this? Mod help on this please. Thank you

@Jim_Amazon @Roberto_Amazon

I was recently hit with being ungated in Nike in April & had to reapply with 100 unit invoice. All of my listings were deactivated, is there a way to activate them all without having to relist them again?

since AZ has all but put me out of business by gating hallmark and barbie, I want to downgrade my account. no sense in paying $39/ mo for the pitiful number of listing I have left.

I seem to remember something about shipping templates and maybe the losing the buy box.

does anyone know the details of what options will no longer be available?

BTW: I mostly have dvds left. if I lost the shipping templates, how much does AZ charge buyers for shipping them?

thanks

Because I don't have a payment card, I bought an Amazon account through a friend's introduction, and then changed the Amazon store. I changed all the information of the original seller to my information, which triggered the [Consumer Notification Act]. The identity verification of the [Consumer Notification Act] directly rejected my information!

Statement: My business license and ID card are real, and I am a new seller! But I can't pass the system's [Consumer Notification Act]. There is no appeal entry on the identity information verification page!

I looked for seller support and the robot responded uniformly. They did not manually review it. My information is very complete. I will attach the rejection email and the rejection page. Please help me. I am in a very difficult situation now.

CASE ID 17763289921]

We've gotten a review on our listing that definitely violates Amazon guidelines, but we're not sure what else we can do to get Amazon's attention

The review in question is an obvious copy-paste because the same user also posted the same completely identical review on another item from a different seller on the exact same day. Even the typo in the review text was copied over. The title heading was also the same, with the substitution of a dollar sign in place of "money" on the second review (very clever dude...very subtle).

Both are bulk items, so it defies common sense that someone would buy both in good faith (no one could need that much), test them out, then coincidentally post identical reviews on the same day. The customer also hasn't responded to any outreach from us, nor have they requested a refund or returned the item, which is odd when the review complains about a "waste of money".

We've already sent a message to the community health email address we got from customer support, as well as filing a policy violation complaint (ID# 17842188951 if you're listening Amazon), but so far it's been radio silence ever since. What else can we do to get their attention?

why won’t it let me resale different types of make up ??