Hi,

I've bought stock for a few ASINS that I was approved to be selling. Once I started sending the first few into Amazon (FBA), I realised that I'm now suddenly not eligible to be selling them? This is unbelievably frustrating since I was literally just told I was eligible to sell them, and I've got a huge amount of stock sat here.

I really need someone to help me urgently please!

Thanks!

I've never come across this before but I can't use Royal Mail on one of my FBM orders.

I literally shipped the exact same item last night for 87p but when I went onto this one, a minute later, Royal Mail is greyed out and I can only use Evri.

I've opened a case via SS (11238764102) - was told to use Evri but that method is 3 times more expensive and leaves me out of pocket.

Anyone have any clues - tempted to take a hit on my VTR and use a stamp.

It's to Devon and it's a ship by today - delivery up until 1st of July (the exact same stats as other orders the same).

I'm at a loss as I've tried everything - SS aren't helping (no surprises there).

We're forced to use 'Buy Shipping' but this appears to be a glitch that will leave me with either a hit on my metrics or being out of pocket

Dear Amazon Moderators,

I’m reaching out for urgent help regarding a fake, malicious review that is actively damaging our new product launch and putting our business at serious risk.

We are the brand owner for ASIN B0D88K9BZQ, and we recently launched this product, investing heavily in marketing and enrolling in the Amazon Vine program, where we’ve been receiving genuine, positive customer reviews from real Vine members.

Unfortunately, we are now facing a fake 1-star review from an unverified source, clearly intended to harm our listing:

“Battery lies! Lasts only 5 days.”

This reviewer did not purchase the product (no Verified Purchase) and their statement is factually false and misleading.

We’ve already submitted multiple cases through Brand Registry and Seller Support, but the review remains live. The negative impact on our conversion rate, organic ranking, and sales momentum is immediate and severe.

Given that this ASIN is new and that our early reviews have been earned through Vine with real testing, this single fake review is skewing our star rating unfairly and threatening the success of the entire launch.

We respectfully ask for Moderator escalation to the appropriate Amazon teams for urgent removal of this clearly abusive review.

We value Amazon’s efforts to maintain review integrity and trust that this case will be taken seriously given the damage being caused.

Thank you for your urgent help,

Honestly, all I ask is they actually read the case notes and look at attachments. Is that really too much to ask?

If anyone with any sort of clout at Amazon happens to be reading this, just spend 10 minutes reading some Support Cases, the replies from Amazon Support Staff are literally pointless.

This is just 1 example, I gave up.

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