Hi everyone,

I’m hoping someone here can help or advise.

I listed a product in FBA, and before listing, I measured the item carefully — the height was 2.3 cm, which meant the FBA fee should have been £1.67. However, during the listing process, the system picked up the height as 2.69 cm, and the FBA fee increased to £2.42.

I requested a remeasurement and have raised this issue more than 5 times under the same case ID. Each time, I receive the same incorrect measurement of 2.69 cm.

Eventually, I asked Amazon to provide proof, and they sent a photo from their warehouse. Ironically, the image clearly shows the height is 2.3 cm, exactly what I’ve been saying from the start.

Even after showing them their own evidence, support keeps responding that the “internal team is reviewing it,” and then the case gets closed without any change. This has been going on since 12th May 2025, and it’s incredibly frustrating.

Every time a new support agent replies under the same case ID, they just repeat the wrong measurement and close the case. I'm stuck in a loop.

Has anyone dealt with something similar? How did you get it resolved? Is there a way to escalate this beyond frontline support when you have solid proof?

Any help or guidance would be greatly appreciated!

Thanks in advance,

Hello,

We have a question in regards to the GST tax. As a FBA seller, who imports goods into Singapore and is NOT GST registered, are we responsible for collecting and remitting LVIG Goods and Services Tax (GST) to Singapore tax authorities?

We read the following article, but it did not became very clear to us as we found some of the information to be contradictory.

sellercentral.amazon.sg/help/hub/reference/GA4ADMR8AAFXCTMT?locale=en-SG

@Seller_t5R7iI5VB6HFm

I don’t even know where to start. I’ve been selling on Amazon for a while, doing everything by the book. I offer real products, ship with FBA, maintain a clean account, and I treat every buyer with respect. But none of that mattered in the end.

A buyer named Janet Payne has been repeatedly purchasing the same item from my listing. Each time, she claims "performance or quality not adequate" — but never once returns the product, never files an A-to-Z, never goes through any official complaint route.

Instead, Amazon quietly refunds her. Every. Single. Time.

Here are just a few of her orders:

202-9518971-4398749

202-4264305-1225105

202-2093544-8173138

I submitted multiple cases to Seller Support, included full documentation, confirmed shipment, and BEGGED for help. Nothing. Janet got to keep the product and the money. Again.

Funny thing is, this janet doesnt even try to hide it, its the same profile, u can see 5 orders all refunded and they are ordering more and more. i cant cancel the order cz of fba. with fbm i dont get the buy box so i removed the listing completely....

Then it got worse.

Another buyer — Michelle Sadd — began doing the exact same thing. Same product. Same excuse. Same refund.

We called her number to try to sort things out… and who picked up the phone? The same voice as Janet Payne. She told us directly to stop selling this ASIN. This wasn’t just refund abuse anymore — it felt like harassment. Sabotage.

So what did I do? I refunded Michelle myself. Out of my own pocket. Because I didn’t know what else to do. I felt trapped.

And then... Amazon refunded Janet again. After everything. After all the evidence.

I asked for a refund reversal, for my ODR to be fixed, for help.

They said no.

They let her win.

They let me bleed.

And they don’t care.

I don’t know how a platform that preaches fairness and customer obsession can let abusive buyers run wild while hardworking sellers get trampled.

I’m writing this because I don’t want to be silent anymore. If this has happened to you — speak up.

If you know someone at Amazon who cares — show them this.

Because sellers like me are drowning in silence, and nobody is listening.

Hi,

I have recently started to sell on Amazon, I have updated my bank card details for all the stores and it says successfully charged but for some reason it takes me back to the homepage saying unable to charge and to replace the charge method. But everytime I go through it it accepts and then takes me back to unable to charge. Any reason as to why? Using a tide bank account