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🗓️ MARK YOUR CALENDARS: Join us on May 22nd for a Q&A session with members of the Amazon Global Selling Team! As ecommerce continues to accelerate across Europe, more U.S. sellers are expanding into the EU to boost sales and reach millions of new customers. Now is the perfect time to take your brand global! This is a great opportunity to learn, ask questions, and provide feedback directly to the Global Selling Team.

Whether you're new to global selling or a seasoned seller, this is your chance to:

  • Get answers to your pressing global selling questions
  • Receive expert advice for global selling and growing your brand beyond borders
  • Share your experiences and learn from fellow sellers
  • Provide direct feedback to the Amazon team

_____________________________________________________

📚 Key Resources: We've compiled key resources on all things Global Selling.

1. 🌍 Unlock EU Opportunities: With Amazon’s state-of-the-art logistics, powerful tools and world-class customer service, you can:

  • Reach shoppers across 28 EU countries with one selling account
  • Cross-list your products across multiple Amazon stores with ease
  • Streamline your global operations with supply chain solutions and trusted international logistics
  • Simplify payments with easy, secure global payment solutions

2. 📦 Sell worldwide with FBA: FBA Export lets you sell to customers in other countries shopping on Amazon. After viewing your export-eligible products stored in US fulfillment centers, customers see a price at checkout that includes international shipping and an import fee. When they make a purchase, we ship to them on your behalf—at no additional cost to you.

3. 🔎 US vs. Europe selling on Amazon: From VAT to Amazon product compliance, learn everything you need to know about expanding your ecommerce business in Europe.

_____________________________________________________

💡 Submit questions below!

Post all your questions below! Our partner team will be reviewing the questions that come in throughout the day (as well as those submitted in advance), and we’ll do our best to respond as soon as possible during the day of the event.

In the meantime, let's keep the conversation going! Share your top tips for new sellers getting started with expanding their brand, and let's build momentum heading into the May 22nd Q&A session!

_____________________________________________________

Note: We cannot provide legal advice or otherwise interpret regulatory requirements on situations that are specific to individual sellers.

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Request selling approval for policy compliance
by Seller_rQCBLSRkCqOdi

Hi, I am a new seller on Amazon . And i just had my first listing on Amazon with my approved brand name in it. There are other seller with same kind of products as well. So i have provided the 500+ units invoice i bought from reputed Manufacturer for this product. When i listed the product no issue or approval was needed but after listing the product , on Manage Inventory it was showing fix the listing issue, and when i click it, it takes me to a section that saying: “Request selling approval for policy compliance. Reason: Product requires ASIN approval to sell."I then click Request Approval, and it says"We are not accepting applications to sell: I chat with seller support and they said my account is healthy and there are No product violations or No problem with the ASIN. This is my brand approval (  RE:[CASE 17778868611] ) and this is the case number in seller support RE:[CASE 17780896631] .

Please, kindly have a look and let me know whats the next step ?

@Seller_4GjtS9k0cnHHv

@Seller_guPeMXBrBxqyU

@Seller_guLNtDGZuva40

@Seller_RSwABJNHpHnEZ

@Seller_sBlkYqzoth2k3

@Seller_PIHyltK09pbl3

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WHY are hundreds of brands being gated?
by Seller_6fK2KJK28pv1W

Is anyone else seeing hundreds of brands being gated that they have sold for years? Multi-million dollar seller for 8 years and the past 8 months have been atrocious with Amazon gating brand after brand. I used to be able to sell every brand in a grocery store - vitamin/supplement, medicine, health and beauty, and diaper sections....They are now all gated with hundreds of units required now to get ungated. What in the world? WHY IS AMAZON DESTROYING THEIR SELLERS BY DOING THIS???

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I am writing regarding the recent deactivation of my Amazon seller account. I understand that as part of the reactivation process, I am required to submit a utility bill displaying my name and address.

I was told by Amazon Health Support that you should submit any documents where your name and address are visible. So, I have already submitted a genuine document where both my name and address are clearly visible. However, I was recently notified that the document was not accepted. I respectfully request that you reconsider my submission, as the document is authentic and accurately reflects my current residence.

Unfortunately, in the area where I reside, obtaining a traditional utility bill is a time-consuming and difficult process. If the previously submitted document cannot be accepted, I kindly ask for some additional time to obtain the necessary paperwork. Once the utility bill becomes available, I will promptly submit it for your review.

I kindly request an extension to submit the utility bill and ask that you consider reactivating my account in the meantime. This will allow me to continue running my business while I work on acquiring the required documentation.

=====================================

I have contacted Amazon regarding this. They are asking me to submit a bill where my name and address will be visible. Please help me because I am unable to start the business due to Amazon seller account being inactive. Amazon admin I hope you will look into my case and resolve my problem. Case: 17763773811

Thank you for your understanding and support. I look forward to your response.

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Feedback Removal Request—Not Seller-Related 05223
by Seller_wYR912iQ3pmp4

Order # 112-5953355-1394643

Case # 17523122221

Hi Amazon Community Team,

We’re reaching out regarding feedback left on one of our orders that we believe is unrelated to our performance as a seller and should be reconsidered for removal.

Here’s the feedback left by the buyer:

"One of the chairs is completely broken and unsteady and scratched."

Entire feedback comment is a product review that is unrelated to the condition, description, or order delivery of the product

We submitted a removal request via Feedback Manager, but were informed that the feedback does not violate the guidelines. The case is now closed, and we are unable to reopen it.

We’re asking for additional review and reconsideration.

What we are most looking forward to is helping us gone ahead and contacted internal relevant team, who could reach out to us in a new case directly, so that we can provide further explanation and corresponding evidence on this issue.

The comment unfairly impacts our seller performance metrics.

Feedback removal guidelines suggest that feedback not related to seller performance may be considered for removal.

We’ve seen other sellers receive help from Amazon Community Managers in similar situations, and we’re hoping for the same support here.

We would appreciate any assistance or guidance from @AmazonForumsModerator or other team members.As with most other cases, Seller Support were no help.

@Seller_l7Jtck9jxnEA0

@Seller_8hQgfj6OVZYse

@Seller_FJwyF3iu5qxUY

@Seller_GEZPMc4CeQfh6

@Seller_1KYLYkgAlu4xX

@Seller_guPeMXBrBxqyU

you guys have always been helpful.

Can you or one of your colleagues please look into this case? This matter is not only vital but also deeply significant to us!

Thank you so much for your time and attention!

Best Regards

0 votes
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Urgent Follow-Up on CPC Review — Case ID: 17721296001
by Seller_tFDqdYMDxaRST
in group

Dear Amazon Support Team,

We previously received your help with some ASINs. Now, we urgently need you to speed up the CPC certification reviews for these cases:

Case IDs: 17721296001

Submitted on: [March 24th, 2025]

Delayed for over 20 business days

Why it's urgent:

These are summer products, and the delay makes us miss peak sales.

We've tried reaching out through Seller Central multiple times but got no results.

Please:

Review these cases right away.

Tell us if you need more documents.

We've already:

Checked CPC documents for compliance.

Prepared inventory for FBA shipment after approval.

We need your help to avoid big losses during this key sales period. Thank you for your support!

Best regards,

0 votes
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4 replies
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Feedback Removal Request—Not Seller-Related 05222
by Seller_wYR912iQ3pmp4

Order # 112-7472089-6045042

Case #17600119581

Hi Amazon Community Team,

We’re reaching out regarding feedback left on one of our orders that we believe is unrelated to our performance as a seller and should be reconsidered for removal.

Here’s the feedback left by the buyer:

"The lowest shipping from Michigan is $48. Therefore, I will try to sell it to recoup my money."

Entire feedback comment is a product review that is unrelated to the condition, description, or order delivery of the product

We submitted a removal request via Feedback Manager, but were informed that the feedback does not violate the guidelines. The case is now closed, and we are unable to reopen it.

We’re asking for additional review and reconsideration.

What we are most looking forward to is helping us gone ahead and contacted internal relevant team, who could reach out to us in a new case directly, so that we can provide further explanation and corresponding evidence on this issue.

The comment unfairly impacts our seller performance metrics.

Feedback removal guidelines suggest that feedback not related to seller performance may be considered for removal.

We’ve seen other sellers receive help from Amazon Community Managers in similar situations, and we’re hoping for the same support here.

We would appreciate any assistance or guidance from @AmazonForumsModerator or other team members.As with most other cases, Seller Support were no help.

@Seller_l7Jtck9jxnEA0

@Seller_8hQgfj6OVZYse

@Seller_FJwyF3iu5qxUY

@Seller_GEZPMc4CeQfh6

@Seller_1KYLYkgAlu4xX

@Seller_guPeMXBrBxqyU

you guys have always been helpful.

Can you or one of your colleagues please look into this case? This matter is not only vital but also deeply significant to us!

Thank you so much for your time and attention!

Best Regards

0 votes
0 votes
1 view
0 replies
Latest activity
user profile
Feedback Removal Request—Not Seller-Related 05221
by Seller_wYR912iQ3pmp4

Order # 113-0747004-2017806

Case # 17600096211

Hi Amazon Community Team,

We’re reaching out regarding feedback left on one of our orders that we believe is unrelated to our performance as a seller and should be reconsidered for removal.

Here’s the feedback left by the buyer:

"I would like a total refund as well as refund on the $150 shipping costs and the additional $140 we had to pay to ship it back."

Entire feedback comment is a product review that is unrelated to the condition, description, or order delivery of the product

We submitted a removal request via Feedback Manager, but were informed that the feedback does not violate the guidelines. The case is now closed, and we are unable to reopen it.

We’re asking for additional review and reconsideration.

What we are most looking forward to is helping us gone ahead and contacted internal relevant team, who could reach out to us in a new case directly, so that we can provide further explanation and corresponding evidence on this issue.

The comment unfairly impacts our seller performance metrics.

Feedback removal guidelines suggest that feedback not related to seller performance may be considered for removal.

We’ve seen other sellers receive help from Amazon Community Managers in similar situations, and we’re hoping for the same support here.

We would appreciate any assistance or guidance from @AmazonForumsModerator or other team members.As with most other cases, Seller Support were no help.

@Seller_l7Jtck9jxnEA0

@Seller_8hQgfj6OVZYse

@Seller_FJwyF3iu5qxUY

@Seller_GEZPMc4CeQfh6

@Seller_1KYLYkgAlu4xX

@Seller_guPeMXBrBxqyU

you guys have always been helpful.

Can you or one of your colleagues please look into this case? This matter is not only vital but also deeply significant to us!

Thank you so much for your time and attention!

Best Regards

0 votes
0 votes
1 view
0 replies
Latest activity
user profile
Moderator help needed! - Complaint ID: 17762814431
by Seller_KQCMtoe35ywB1

We recently reported a very obvious listing violation but received a reply saying "We cannot take action on the report as no violation has been identified " within seconds. I would greatly appreciated it if a moderator can get back to me so that I can explain how the seller violated Amazon's listing policy.

Thanks a lot for your help!

0 votes
0 votes
1 view
0 replies
Latest activity
user profile
AWD goods cannot be sent to FBA
by Seller_UCmXnbaukHmav

My goods were sent to AWD, but I cannot send the goods from AWD to FBA. I opened a case but they didn’t respond.

Case Number:17720783161

@Seller_hme3Wbydd1ihr

@Seller_RSwABJNHpHnEZ

0 votes
0 votes
1 view
0 replies
Latest activity
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Hello Amazon Seller Community and Support Team,

I hope you're all doing well. I’m reaching out for guidance regarding an A-to-Z claim that has negatively impacted my account health, Featured Offer percentage, and advertising campaigns. Despite providing clear evidence and maintaining communication with the buyer, Amazon approved the claim, increasing my Order Defect Rate (ODR) and causing significant disruptions to my business. I’d appreciate any advice from fellow sellers or support on how to resolve this issue.

Order Details:

Order ID: 111-7348346-9864266

Product Name: Yapai 3-in-1 Flip Top Vanity Desk with Mirror and Lights, Modern Small Compact Makeup Vanity Set with Desk and Chair (2 Units)

ASIN: B0F241KDLJ

Claim Amount: $320

Situation Overview:

The buyer initially claimed they did not receive the product. Upon checking, I confirmed the delivery address with them and ensured the packages were shipped correctly. The carrier provided proof of delivery (photos and tracking), showing the items were delivered to the address provided by the buyer. However, the buyer insisted that the delivery photo did not match their door and proceeded to file an A-to-Z claim.

Despite submitting evidence (delivery confirmation, tracking details, and communication with the buyer), Amazon still granted the claim in the buyer’s favor.

Unfair Decision & Impact:

Increased ODR: This unjust claim has raised my Order Defect Rate, harming my account health.

Loss of Featured Offer %: My product visibility has dropped significantly.

Ads Disabled: Amazon automatically paused all my advertising campaigns, leading to a drastic decline in sales.

Why This Is Unfair:

The product was delivered to the exact address confirmed by the buyer.

Amazon’s decision disregards valid proof of delivery.

The financial and reputational damage is severe despite following proper procedures.

Request for Advice & Support:

Has anyone faced a similar situation? If so, how did you resolve it? Should I appeal this decision further? Any guidance from Amazon Support on reinstating my ads and improving account health would be greatly appreciated.

@Seller_l3eCP9f1PtJXC @Seller_1KYLYkgAlu4xX @Seller_s3amN64nZ4y9V @Seller_RsATYbG9XP0HP @Seller_ovM5p622oIbGp @Seller_c2KLMXKhUYF3u @Seller_Lz6S1nnAIzbYB @Seller_pB5cNkUhpDlVP @Seller_khUF6HPR2AHxu @Seller_vtQxROP6UNr1O @Seller_pAPBCLhysbW5T @Seller_nS0jcFQNDLG3e @Seller_JT2cdQLa0Oueg @Seller_FJwyF3iu5qxUY @Seller_CnfW62x6yxvJw

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0 votes
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1 reply
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