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Hello all,

I have been a professional B2B seller for years, and I recently made the transition to consumer sales. I primarily sell refurbished tech products. I did an initial run of around 50 FBM sales, and I recently sent my first batch of products to FBA.

Of the 50 sales, I received a single negative review from a customer who claims she was upset the product was shipped in a cardboard box. I tried all steps to remedy the situation through the proper channels, but the review has stayed.

With the 1-star review, my ODR is now over 2%, which is preventing my ability to get the featured offer on my main listing. Additionally, the listing is rapidly declining in the search standings as a result of my inability to sell as the featured offer.

I have over $10K worth of this product checked in with FBA, and my plan was to send roughly $10K/week of the product to FBA over the coming months. However, my product is now very difficult to find, so I don't expect any sales until I can recover the featured offer.

I have tried requesting a manual review of my featured offer eligibility, but I am continually met with the response that my ODR percentage needs to improve. I cannot improve that metric without the ability to sell, so I am currently stuck in this loop.

I am surprised and frustrated that a single review can prevent me from selling between $60,000-$80,000 of inventory over the 60-day ODR window. These are meticulously refurbished products from professionals, and we are currently utilizing FBA to ensure shipping is as efficient as possible.

Do I have any ability to escalate the issue? If so, how do I go about it? Is there an Amazon representative here who can help?

Thank you all for reading and for any advice you may have to offer.

We supplied the tracking number for an order placed in April for a $690 which was charged back. Today we recieved notice that it was charged back. We called the school and found out some additional information. A 1 person company is operating as a vendor and drop shipping from Amazon to the School. The purchasing agent said the PO was valid and they paid the vendor. What additional information should we supply to Amazon and how do we supply it?

School Vendor Dropships Orders From Amazon and Charges Order Back to Merchant Keeping Payment

You can track your issue at Case ID: 17941824111 for order 114-9794059-5924237

Furthermore the Purchasing Department stated that the vendor who placed the Amazon order (not the school) to drop ship to the school has been paid.

Year Established 2008

[Moderator Edit: Removed personal information]

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Is this normal for other sellers?

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They are the same as amazon themself sells but those listings are active.

I uploaded pictures of all sides which shows how it meets all fda labeling requirements and I am not being told how it goes against the requirements but just being told it doesnt meet them.

See case id 17787938461 as one example - thank you very much,

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@Seller_8hQgfj6OVZYse

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