Dear friends:

Hello!

We currently have two problems:

1. Due to the severe limitation of inventory capacity in the EU market, we cannot ship to Amazon EU warehouses (we use the FBA fulfillment program to place inventory in the UK, Germany, and Italy). Currently, in the EU market, two of our products are about to be out of stock. We have submitted an application to request an increase in storage capacity. We hope that the seller support logistics team will approve the request for increased storage capacity as soon as possible.

2. Is there a problem with the seller support page? We submitted the problem through seller support and expedited the review. At the last step, we clicked the "Submit" button. However, the "Submit" button did not respond. We tried to submit in the UK, Germany, and Italy markets, but failed.

At present, we cannot know the results of the review.

Can the relevant personnel of the forum and community solve the above problems?

Thank you, friends

Tomato

I have my account for almost 2 years now but i never used it to sell anything but recently decided to start selling as my registered company. However, when i created my account i opened as an individual and now that i want to change from individual to privately owned business, i have no option to change it.

I spoke to help team many times and each of them gives me a different reason and different instructions to follow but none of them works. One of them told me to upgrade my selling plan from individual to professional selling which i did but it did not give me any extra features to change.

i am setting my amazon seller's account. It is stuck at invalid charge method. I have tried different cards too. It has charged me 6-7 times in setting up a card. Kindly guide what could be done.

customer has left a negative review. They said my cleaning product states it has to be used within 4 days of the concentrate being diluted. They really did slate the product on the back of it. I am ok with negative reviews (albeit, this is the only one), however it is not at all true. Totally false.

It is actually 8 months from dilution.

The product is probiotic so carries on cleaning for 4 days (which is where I think they have got confused , or got the 4 days from).

Contacted seller central and they said there is nothing I can do apart from me to manage feedback. This review does not show up in manage feedback section. So no help at all.

How do I address this, it’s having and impact on sales but I can’t respond and it’s absolutely fabricated.

Any advice would be so appreciated 🙏