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Prime Day Prep: 🚀 Prime Day is Back July 8-11th!
by Seller_l3eCP9f1PtJXC

Hello all!

Prime Day is back July 8-11, this year with double the days and millions of deals!

You can ready your business by reviewing the public announcement, our Prime Day readiness playbook, and these tips on optimizing Ad campaigns for the event!

Let's make this the best Prime Day yet with the forums community. Let us know any questions or callouts on what kind of content you would find most helpful as we approach the event.

Best,

Danny

12 votes
0 votes
539 views
2 replies
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Is this customer a scammer?
by Seller_OwsSEJCKLZd17
Amazon replied

Today, we received this message, the customer asked us to offer full and unconditional refund of the total order amount, No requests for photos, returns, or additional evidence.

6 votes
0 votes
431 views
19 replies
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Discrepancy between payments and sold
by Seller_AEt384nju19lB

discussion. Hello, idk why but there is a huge discrepancy between my sold and my payments. Everything adds up except for a missing $6,145.68. Like it just disappeared from the account. Can you please look at this? I've already created a case and they said it went to the reimbursement team to be reviewed but I never got a reply. CASE 17843615191. Can someone please help. Thanks

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7 replies
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Offensive and Controversial Materials???
by Seller_cmGjhrDYsFOME

I received some Performance Notifications today.

Amazon.com cites "Offensive and Controversial Materials" as the reason.

https://sellercentral.amazon.com/help/hub/reference/G200164670

The products in question included paper files, plastic bags, mechanical pencils, and shoes.

The file is plain and the shoes are all black, so I don't see the problem.

Has anyone else had a similar issue? I've contacted Amazon, but I'm not sure how to respond.

1 vote
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2 replies
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SH sheikh
by Seller_TEJCFjNhkBfs2

Greetings and welcome to everyone from me.

You can definitely buy the product from here.

You can buy with confidence 100% guarantee

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Account Deactivated for “Fraudulent Activity” – No Activity Ever on Account
by Seller_JOriwaIxszVZY
in group

Hello Sellers,

My account was recently deactivated for alleged “deceptive, fraudulent, or illegal activity.” However, I’ve never listed, sold, or fulfilled any products. I was still preparing my product samples and uploading identity documents.

I submitted:

Passport

Personal bank and credit card statements (matching address)

Utility bill

Business bank statement

Amazon denied my appeal, claiming my account was used for fraudulent activity. This is a mistake. The account had no listings or sales and was in the setup phase. I’ve asked for a manual review but received an automated rejection.

Has anyone faced a similar issue or successfully escalated such a case?

Thank you for any advice.

— Omar

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6 replies
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🔎 Amazon Seller Identity & Document Verification Guide
by Seller_37l8i4vuvugjG

Hi Sellers,

To maintain a trusted store for buyers and sellers, we need to verify the information that you provided during registration. Here you can find information on the global seller identity verification process and the documents that you have to provide to create and verify your selling on Amazon account.

Document submission

1. Before submitting relevant documentation to activate your seller account, you must sign in to Seller Central and complete the registration process: 1) Update the business information, 2) Seller information, 3) Billing, 4) Store and 5) Verification.

2. You will have to confirm your details under Identity and Address Verification and upload the required documents as per the instructions on this page.

3. The Verification page will display customized options based on your business type and the country, state, or region in which your business is located or where you reside.

Document requirements

Amazon will need to verify the identity of the legal representative or beneficial owner registering the account.

The person registering the account, also known as primary contact person, will need to provide two documents - an identity document and an additional document.

We require at least two (2) documents in order to verify your identity:

  • Identity documentI: A government-issued photo identity document that is used to confirm one’s identity, such as a passport or national ID. This document must match the proof of identity information selected under Identity data.
  • Business Licenses: We require a document that proves that your business is valid, such as a business license or equivalent business document. This is a government issued statement displaying information on your business.
  • Proof Of Address: We collect a proof of address document, such as bank statement or credit card statement. A bank statement is an official document issued by your bank or other financial institution that summarizes your account activity over a certain period of time - typically one month.
  • Additional documents for legal and compliance obligations: Based on your business' physical location or the store(s) in which you operate, we may request additional documents and information about your business.

In order to ensure your documents are not rejected, make sure that they meet the following requirements by clicking HERE.

Please let us know if have any question or if you need any additional assistance.

Best Regards,

Connor

6 votes
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295 views
1 reply
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approval request and creating shipmant
by Seller_37VIiL685zgYT

suddenly started asking request verification to everything and cant create shipment order.

today something happened with my acoount it started asking request verification for everything. even the product which i have on amazon fba and fbm which is im currently selling and active.

and now i cannot create shipment order. i cant send my products to amazon fba

0 votes
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0 replies
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Reversed reimbursement after a year and 2 days of the order
by Seller_5fGFO0SkdxjDg

If this even permitted by Amazon policies on FBA returns and reimbursements. Could a buyer return an item (vitamins) a year and 2 days after the day she or he purchased the item and be granted a refund for the second time and the reimbursement we received on such order been reversed? Even though is real that after a year and 2 days the item was returned, it is already expired? And by the way, Amazon is now reimbursing on products lost with so many unnecessary transshipments at not even the cost of the merchandise. They use to reimbursed at the revenue value coming from deducting from the historic reselling the FBA fees. Amazon became a monster with barely competition and they are now doing whatever they want to with our inventory.

0 votes
0 votes
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0 replies
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Does anyone know how Amazon's adult products can increase sales? I am currently confused because adult products cannot advertise, which is a big problem for me,
by Seller_k9qip0cpMF8FP
in group

Does anyone know how Amazon's adult products can increase sales? I am currently confused because adult products cannot advertise, which is a big problem for me,

0 votes
0 votes
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0 replies
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associate with another account
by Seller_tqTXIHCnhWfPD

Dear Amazon Hello, although it has nothing to do with the shared connection, due to wifi or another problem, our account was associated with another account and a video call request was received. We do not know your other account, there is only one account belonging to us. Please be careful and activate your account.thanks.

@Seller_l3eCP9f1PtJXC

@Seller_SBIjJooGeXSQ6

@Seller_PIHyltK09pbl3

0 votes
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0 replies
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