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In the spirit of the giving season, we’re asking our Seller Forums members to share pearls of wisdom you’ve learned from other Amazon selling partners. Give the gift of knowledge this year and share your advice in Seller Forums for a chance to win 1 of 10 £100 Amazon gift cards! See Terms and Conditions.

Amazon EU Sàrl, 38 avenue John F. Kennedy, L-1855 Luxembourg, a Luxembourg entity (“Amazon”) is the promoter and prize provider of this competition. No purchase or payment required to enter or win. The promotion begins and ends on the dates and times specified in the linked announcement for the promotion (e.g., the post on Seller Forums, email, social media, and Seller Central). You must be a legal resident of the UK and 18 years of age or older to participate. Limit one entry per Seller Forums account. You must be an actively enrolled Amazon selling partner with a Seller Forums account. You may enter the promotion via one of the entry methods described. To participate, review the linked announcement for this promotion and follow the instructions to enter. Odds of winning depend on the number of eligible entries received. Our and our affiliates’ employees and their immediate family members, and associates enrolled in the Amazon Associates program are not eligible to participate.

Responses on this thread will be accepted until 9 December, 2024, at which point 10 respondents will be randomly drawn and awarded £100 in Amazon gift cards. We will notify the potential prize winners via their Seller Central account, and post the winner’s usernames on Forums. Potential winners will be notified as specified in the linked announcement for the promotion within 5 days of the end of the promotion, and once notified, you will have 72 hours to claim the prize. If the potential winner does not respond within 72 hours or if the potential winner is deemed ineligible prior to the prize being awarded, Amazon may, in its sole discretion, award the applicable prize to an alternate potential winner.

By entering the promotion, you agree that Amazon and its affiliates, the prize provider(s), and Facebook, Instagram, Snapchat, and Twitter, will have no liability, and will be held harmless from and against any liability or loss, including reasonable attorney’s fees and costs, for all matters related to your acceptance, possession, experience with, use or misuse of the prize or participation in the promotion. You also agree to a release of any claims to intellectual property or proprietary knowledge that you choose to include in your response or submission to the promotion.

By entering the promotion, you consent to your Amazon Seller Forums username being shared publicly if you are selected as a winner. If the prize is an Amazon Gift Card (“GC”), each winner must have or will need to create an Amazon.co.uk account in order to redeem the GC. The GC may only be used for purchases of eligible goods on Amazon.co.uk or certain of its affiliated websites. The GC cannot be redeemed for the purchase of another GC. Except as required by law, the GC cannot be transferred for value or redeemed for cash. To redeem or view a GC balance, visit “Your Account” on Amazon.co.uk.

Amazon is not responsible if any GC is lost, stolen, destroyed or used without permission. If the GC is lost or stolen, it will not be replaced. The Amazon.co.uk Conditions of Use & Sale apply. See https://www.amazon.co.uk/gc-legal for complete terms and conditions. We reserve the right to change these terms and conditions from time to time in our discretion. All terms and conditions are applicable to the extent permitted by law. No fees apply to Gift Cards. Gift Cards, including any unused Gift Card balances, expire ten years from the date of issuance.

8 votes
51 votes
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39 replies
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Mengenrabatte erstellen
by Seller_knVyMjKIwu668

Guten Morgen ,

ich möchte dauerhafte Mengenrabatte für meine Produkte erstellen . Ich habe gesehen, dass dies per Werbeaktion funktioniert .

Leider sind diese zeitlich begrenzt und mit Extra-kosten verbunden. Ebenso verwundert mich, dass mind. ein Werbebudget von 100€ eingetragen werden muss. Gibt es andere Möglichkeiten Mengenrabatte zu integrieren , welche unbegrenzt und nicht mit extra Kosten verbunden sind ?

Vielen Dank und stets gute Verkäufe .

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0 votes
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1 reply
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Returnless refund scam buyer
by Seller_4q3v098L8Fbyy

Hi,

I have reported this issue to Amazon and nothing is being done about it.

I noticed 7 refunds come in, all for the same product, one after another over a 2 week period. I noticed it's the same buyer.

She is buying the product, getting it delivered, getting refunded and buying the same product again! Over and over.. WITHOUT RETURNING

at this point Amazon is just giving my stock away for free

This is all FBA

I have worked out this buyer is abusing amazons policy but I keep getting sent from pillar to post by Amazon and getting the same copy and paste replied that don't answer my questions

Can Amazon take action on this account and please sort out a new system for returnless refunds.

If the buyer doesn't want the items, then I, at least want them back. Surely Amazon can't just give away my things?

Thank you

3 votes
0 votes
493 views
13 replies
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https://www.amazon.co.uk/sp?ie=UTF8&seller=A2UNWWF6PBRERT&asin=B00ZCAXFOG&ref_=dp_merchant_link

How is this seller still able to sell on Amazon?

Since August they have not had 1 positive feedback, every single one is the same story. They are sending envelopes saying "item is out of stock" instead of the physical product. This is deceivingly bypassing the SFP despatch rate/on time delivery metrics.

Also the feedback keeps showing this as a fulfilment issue when it is clearly not and just a scam by the seller.

I know multiple other sellers who have complained about this seller but nothing has happened, it does not take a genius to look at the feedback and see what is happening. Why is it so hard for Amazon to look into this fraudulent actions?

3 votes
0 votes
17 views
3 replies
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Check out the new features available on Seller News!
by Seller_z3k8APxGfbQEK

Are you wondering what’s new with the Seller News experience? As your central hub for critical updates and insights, this revamped experience for desktop is designed to make it easier for you to stay informed. Let’s highlight a few of the updates to make your News experience even better:

* A dedicated homepage with a Featured Stories section that highlights the most important updates, policy changes and announcements all in one place.

* Improved news categories, such as Policy and Compliance, Fulfil Orders and Grow your Business, to navigate topics that align with your interests and priorities.

* Easily explore articles that are similar to the one you're currently reading.

* Recently published articles section allows you to stay up to date on the latest news.

Take a few minutes to explore the new design and features of Seller News on desktop, your essential hub to stay informed on the latest and most critical updates from Amazon.

0 votes
0 votes
1 view
0 replies
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BRAND REGISTRY ISSUES
by Seller_YtTmeyLtPiwzc

I am reaching out to seek assistance regarding our ongoing Brand Registry application for our brand. Our Case ID is 10485751922. Despite providing detailed evidence and making every effort to comply with Amazon’s policies, our application has been rejected multiple times.

We have carefully reviewed the reasons provided in the rejection emails, and while we understand Amazon's strict requirements for Brand Registry, we firmly believe that our application is fully compliant.

Please can a staff member review our case and give us some further support.

0 votes
0 votes
3 views
1 reply
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Cheapest Royal Mail service for Large Letters to USA
by Seller_I4e8ZXRNIlQB8

Hi Guys,

Just wondering if anyone here uses a cheaper service than Royal Mail DG4 code for Large letters to USA ?

currently paying over £5 per item + weight which is a lot compared to other countries

Thank you

0 votes
0 votes
2 views
0 replies
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Buyer fraud and no recourse
by Seller_1vyLJePYDN9hf

So here's a good one. Buyer claims item-not-received. Send tracking screenshot which clearly shows item delivered. Buyer miraculously finds item "in his recycling bin". Then immediately claims item condition is not as described (it was in superb condition) and he still wants a refund. I offer a return. He becomes abusive and says he is taking me to court. Leaves negative feedback saying I am "extremely unhelpful" and starts a return. I receive an Amazon message on Friday to say 'We have temporarily withdrawn the claim on the order. However, if you do not issue a refund when the return is received, the customer may reopen the claim.' Today is Tuesday and they have granted his claim and refunded him. There is no tracking for the return or indication that he has returned the item and I have received nothing. Amazon says I cannot use Safe-T where there has been an A-Z, that I should use 'Option to Appeal'. But there is no 'Option to Appeal' under the A-Z. Any advice? Another good day for Amazon-encouraged buyer abuse - I've been here long enough to be able to tell instantly when a buyer knows the game to play to get free stuff at my expense.

5 votes
0 votes
260 views
6 replies
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Power of Attorney
by Seller_BqzE0TvmD6mDw

I Did a letter just like this below and they replied the next day with Invalid Document.

Amanaon you NEVER State what is actually required in your reply's its so Poor

, So i Looked up the requirements again and It also said you can upload your passport.

------------------------------------------------------------------------

+++++++++

[Letterhead of the company]

POWER TO ACT ON BEHALF OF THE COMPANY

The undersigned [name of Company here] (herein after, the “Company”), duly represented by (name and function) [add full name and function of the signatory here], confirms that [add full name of the Person of Contact here] is authorised to open a selling on payment account with Amazon Payments UK, accept the User Agreement and other Policies, have access to the selling on Amazon account, and initiate transactions in the name and on behalf of the Company.

Dated this

By:

------------------------------------------------------------------------

0 votes
0 votes
5 views
1 reply
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PARCELFORCE - CANT LOG IN - IS SYSTEM DOWN ?
by Seller_ByOKTaoeRIlAI

Hi,

I cant log into parcelforce today, is anyone else having trouble.

username and password is saved to mac, so thats all correct - just cant get on. tried manually too and deleting cookies and other devices and manually putting it all in.

Anyone else ?

0 votes
0 votes
6 views
2 replies
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Accountant saying im owed a VAT refund?
by Seller_w5M0a9wYTqQt2

Hi guys,

With the new VAT on fees rule, my accountant is saying that i am overall owed a VAT refund for the qaurter, instead of the usual other way round where I owe HMRC money. I was just wondering if other people are seeing a similar thing?

Please confirm if you guys are seeing that too.

0 votes
0 votes
62 views
4 replies
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