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This Monday I have shipped a book to Switzerland, with a courier .

Today I have received this message from the same courier:

"We are required by the customs authorities to collect taxes and duties from you before we can hand over the parcel to our partner for delivery.

You can easily pay this via our website using the link provided below."

When I clicked the link, I saw the bill:

Duties and Taxes (VAT): 7.01 CHF

Facilitation fees : 13.95 CHF

Total amount to pay : 20.96 CHF (about £ 18)

Amazon has already retained VAT 1.5 From the payment (total order £62, shipping £ 15.78) , I don't think I have to pay this. Moreover, the VAT is wrong and I would lose most profit.

The courier has also contacted the customer, who refused to pay.

I have shipped books several times before to Switzerland, with Royal Mail, and I was never requested to pay any additional duties.

I intend to ask the courier to return my parcel, then I will ship it with a more honest courier.

Any advise or suggestion?

Guy

Hi there

A number of my sales, which now have been dispatched, are not showing under Transaction View In the payments dashboard. Has anyone had this before?

Thanks

Hello, I have applied and have been approved to sell an item, however when I go onto list it, it again asks for approval to sell and to again provide invoice etc. please advice, thanks

Hello Sellers,

I hope you're all doing well. I’m reaching out to seek some guidance regarding a recent performance notification we received from Amazon regarding the authenticity of one of our products, ASIN: B08KT2Z93D. We were notified that there are concerns about the authenticity of the product, which is being raised as the primary issue. Our Amazon United Kingdom Seller Account has been deactivated on 10th September. We are working to reactivate it for 5 months.

I wanted to clarify that we source all of our products directly from Amazon.com listings sold by Amazon itself, ensuring that everything we sell is 100% authentic. After receiving the notification, we immediately complied with Amazon's request and have compiled the following documents to address the issue:

-Copies of invoices from Amazon.com, issued in the last 365 days, showing our purchase volume during this period.

-Order confirmation emails from Amazon.com.

-Delivery confirmation emails for the shipment to our warehouse in the United States.

-Our company information.

These documents have been submitted as part of our appeal so much time, and we are awaiting a response. We are also willing to verify our supply chain through a video call if needed to provide further assurance.

Has anyone else faced a similar situation? If so, how did you handle it, and what was your experience with getting your account reactivated? Any insights or advice would be greatly appreciated.

Thank you in advance for your help!

Best regards,

Ipek Gumustepe

what happens if I am a VAT registered on amaOn and I dont hit the minimum threshold of 90K in a year. So Do I get my VAT deduction back from amazon ? If yes how is it ?

Hi. In an effort to change my email address, I deleted my Amazon Seller account (United States marketplace) as recommended by an Amazon representative. I have since discovered you may only have one account. I did not know this before trying multiple times to set up new accounts - all rejected. Today, I logged back in to my original Amazon Seller account. Adding the United States marketplace was not an option so I chose the United Kingdom marketplace. How do I reactivate the United States marketplace and remove the United Kingdom marketplace? Thank you, in advance, for any and all assistance.

They just completely ignore all the case logs, I have all the documents ( signed PODS and Paid invoice) and they have confirmed the pallets have been received, but the items have never been checked in.

I keep opening/replying to case logs but they don't bother to answer.

Chat and telephone CS promise it will be looked at, but nothing ever happens.

Anyone any way to resolve this problem?

OK so I know there is a questions and answers on the 11th but I’ve emailed seller support and it’s nearly 6 days and still pending Amazon action.

What I’d like to know is this. I’ve sent numerous books from and in the last month my VTR has now dropped to six percent even though most are under the €20 exemptions. But now here’s the thing they are all send via LaPoste with a number and barcode and delivered by Royal Mail with a scan sometimes 2 the first saying a time and date it’s going to be delivered the second saying it has been delivered. But I’ve contacted Amazon and apparently this isn’t good enough also they’ve told me the numbers are wrong and it’s not a recognised carrier. So just to reflect the carriers are LaPoste (recognised) Royal Mail (recognised) the numbers are good enough for LaPoste to give me a proof of delivery, they are also good enough for Royal Mail to be able to get a scan but yet not good enough for Amazon. The email stated this was for customer satisfaction and proof of delivery to help stop A-Z claim’s. Please see the screen shots and tell me what’s wrong. Thanks

I took a package to the parcelshop and it was mislaid by them, the customer contacted me to ask about the delivery so I contacted the delivery company and they found the package and continued with the delivery, before I received an anwer from the company the customer opened a claim, I received the reply and explained what had happened and then the customer closed the claim, this was before the refund had been applied, then I received a message telling me the refund had been processed. I contacted Amazon and obviously I was emotional about the problem as no one likes to be robbed by their “selling partner”, the person I spoke to was one of the most condescending and patronising people I ever spoke to, it felt like she was doing me a favour by taking my call. She told me the claim was reversed by Amazon as the tracking showed the order was still in transit. She advised me to appeal once the package was delivered and that I had compelling evidence that the buyer had closed the claim. Although I was not happy to wait I did as instructed. Sure enough the appeal was rejected even though I supplied evidence of the customer closing the claim and the tracking showing delivery.

Why does Amazon offer the option to close claims only for them to then grant them regardless of the customer’s wishes? It’s not the first time this has happened it happens frequently, I’ve complained about it literally 100’s of times over several years but nothing is ever done about it.

I obviously want to be paid, the customer wants to pay as well so the only people who don’t want me to receive my payment is Amazon! It’s basically bullying and I have had enough of this now!

Here is a screenshot from the customer showing the claim closed:

Here’s a screenshot from my A-Z page of the claim being closed:

The way sellers are treated by Amazon is a total disgrace, what gives them the right to overrule the customer if they want to close a claim? Amazon requests that sellers work out problems with customers but when we do they make a mockery of our efforts, this is plain and simple robbery!!!!!

Case ID: 10775455222

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