We supplied the tracking number for an order placed in April for a $690 which was charged back. Today we recieved notice that it was charged back. We called the school and found out some additional information. A 1 person company is operating as a vendor and drop shipping from Amazon to the School. The purchasing agent said the PO was valid and they paid the vendor. What additional information should we supply to Amazon and how do we supply it?

School Vendor Dropships Orders From Amazon and Charges Order Back to Merchant Keeping Payment

You can track your issue at Case ID: 17941824111 for order 114-9794059-5924237

Furthermore the Purchasing Department stated that the vendor who placed the Amazon order (not the school) to drop ship to the school has been paid.

Year Established 2008

[Moderator Edit: Removed personal information]

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