@Seller_DNQGSsdC7DccM@Seller_XUNeUuvrQDpgP
Hi could someone please help either escalate or advise.
Horsham FC bought a £1k printer from us, they rang after 4 days as DPD had failed to deliver and Amazon refunded them, no problem. It was then delivered a week later to the club. In the meantime they ordered another printer and was successfully delivered. I rang them and they confirmed they have the '1st' printer in their possession. i asked them to raise a return and send it back to us. They haven't they said they are waiting for Amazon to send them a label??? they have made no attempt to raise a return. I have tried raising a safe t claim but get an error messaging saying you have to be debited (i have checked numerous times and the refund has definitely been taken from my money) i raised a case on the 17th June but still have not been answered Case ID 11217280092
I spoke to Amazon customer service on the 2nd July on the whole scenario Case ID 11265151222 and nothing.
I just want the football club to return the printer, they dont need it as they already have one.
