I don’t even know where to start. I’ve been selling on Amazon for a while, doing everything by the book. I offer real products, ship with FBA, maintain a clean account, and I treat every buyer with respect. But none of that mattered in the end.

A buyer named Janet Payne has been repeatedly purchasing the same item from my listing. Each time, she claims "performance or quality not adequate" — but never once returns the product, never files an A-to-Z, never goes through any official complaint route.

Instead, Amazon quietly refunds her. Every. Single. Time.

Here are just a few of her orders:

202-9518971-4398749

202-4264305-1225105

202-2093544-8173138

I submitted multiple cases to Seller Support, included full documentation, confirmed shipment, and BEGGED for help. Nothing. Janet got to keep the product and the money. Again.

Funny thing is, this janet doesnt even try to hide it, its the same profile, u can see 5 orders all refunded and they are ordering more and more. i cant cancel the order cz of fba. with fbm i dont get the buy box so i removed the listing completely....

Then it got worse.

Another buyer — Michelle Sadd — began doing the exact same thing. Same product. Same excuse. Same refund.

We called her number to try to sort things out… and who picked up the phone? The same voice as Janet Payne. She told us directly to stop selling this ASIN. This wasn’t just refund abuse anymore — it felt like harassment. Sabotage.

So what did I do? I refunded Michelle myself. Out of my own pocket. Because I didn’t know what else to do. I felt trapped.

And then... Amazon refunded Janet again. After everything. After all the evidence.

I asked for a refund reversal, for my ODR to be fixed, for help.

They said no.

They let her win.

They let me bleed.

And they don’t care.

I don’t know how a platform that preaches fairness and customer obsession can let abusive buyers run wild while hardworking sellers get trampled.

I’m writing this because I don’t want to be silent anymore. If this has happened to you — speak up.

If you know someone at Amazon who cares — show them this.

Because sellers like me are drowning in silence, and nobody is listening.

Hello,

Amazon requested verification of my business establishment in the UK for VAT purposes. I am a non-UK resident, but my company is registered in the UK, and the company director is a UK resident.

I believe I meet the UK establishment criteria, and I have uploaded the requested documents multiple times, including:

Business registration proof (UK Companies House document)

Evidence of physical operations in the UK

ID proof of the UK resident director

Address proof of the UK resident director

Proof of the UK business bank account

Despite uploading these documents five times, I continue to receive the same rejection email:

“We reviewed your account and the information that you provided, and we have decided that you may not open a Selling on Amazon account. We leveraged a combination of automated means and expert human review to identify this issue and make this decision.”

There is no explanation of what criteria were not met, and the link provided does not clarify the issue. I also contacted an Account Health Specialist but received no helpful support.

I am requesting assistance to understand why my account is being rejected, despite submitting all the required documents and meeting the stated criteria. Could someone from Amazon Seller Support or Verification please clarify the reason for the rejection or guide me on what is still missing?

Thank you for your time and help.

@Seller_DNQGSsdC7DccM @Seller_Huz6FT08OxHAR @Seller_hnDMgUKxMh1V4 @Seller_gAhPNiLrkfTcr@Seller_XUNeUuvrQDpgP @Seller_mIRnuhdx7l5sN @Seller_z3k8APxGfbQEK@Seller_TSXM2A5nxWSuH

Hello All,

We have recently received multiple negative feedback comments that are primarily related to issues beyond our control—such as delivery problems or customers ordering the wrong item. These issues do not reflect the quality of our service or the accuracy of our product listings.

As a result, this feedback is unfairly impacting our performance metrics and overall business reputation. We kindly request a review and removal of these feedback entries under Case ID: 11106136422, as they are not reflective of our service. Thanks

Hello

Has anyone received phone calls from " amazon" about missing Country of origin information on ASINS ?