For possibly around 1 year now I have noticed a technical issue with Amazon concerning emails which I am receiving about policy violations for ASINs that I have already deleted from my inventory and violations that I have already acknowledged weeks (and in many cases months) earlier, many times I receive multiple emails about the same ASIN, for example I received 7 emails in one day, this is happening across all my marketplaces. These emails go straight to my email inbox and don’t show up in my performance notifications.

Obviously I have contacted Seller Support as I have noticed that every time in the run up to receiving these emails my sales plummet due to a loss in featured offer eligibility amongst other things. Of course Seller Support and Account Health support are as useful as a chocolate teapot and basically deny everything and give me the runaround between the two departments. I have now had this happen at least 20 times and every time I notice the same pattern.

The useless answers that I have received so far are:

1) Ignore the emails

2) Its a reminder to address the violations

3) I’m receiving the email because the listing is active in another marketplace eg I received an email from the Italian marketplace because the listing is active in the Dutch marketplace (I know it doesn’t make sense).

I don’t mind ignoring the emails if they didn’t affect my sales but quite clearly they are.

They are not reminders because I have already acknowledged the violation several weeks or months earlier and therefore the acknowledgment is logged in Amazon’s system and the ASIN doesn’t exist in my inventory.

A violation in one marketplace is not necessarily a violation in another marketplace and I should be receiving the messages from the relevant marketplace, so if I have breached a policy in the Spanish marketplace I should receive the message from the Spanish marketplace not from the French marketplace. For the latest ASIN with this problem I deleted it from all marketplaces and sure enough I still received an email several hours later so I know for sure that this as well is total bs!

Now you will say that I shouldn’t be violating policies in the first place but the problem is I add my offers to listings which already exist and are created by other sellers because we are not allowed by Amazon to create new listings for EANs that already exist on Amazon. I don’t want to create fake barcodes like many sellers do and then list the item and block everyone else from selling a product that they have a legitimate right to sell if they have permission from the actual brand (which is against Amazon policy). I can’t fix the listing because I didn’t create the listing as well.

I have 1000’s of listing across the Amazon marketplaces and add new ones frequently so the easiest and really the only option available to me is to delete the listing and acknowledge the violation. I would prefer to fix the problem but Amazon won’t allow that as I am not the one who created the listing. I don’t mind being punished once even though it seems unfair to be punished for someone else’s mistake but it very hard to take when you get hit multiple times after you have already addressed the issue correctly.

There is quite obviously a technical problem here which Amazon needs to address but instead of doing this they just deny it’s happening or give you an answer which makes no sense or is unacceptable or Seller Support tells me that it’s an Account Health problem only for Account Health support to then tell you it’s a Seller Support problem.

After many years selling on this platform the introduction of rubbish and damaging policies such as DD+7 along with pure incompetence like this makes me feel like Amazon don’t care about my business along as they keep getting their money. They seem to have the attitude of if my business fails then there are many other businesses that will take my place whilst at the same time calling themselves my selling partner. If you’re my selling partner and you care about my business as you claim then why do constantly need to go through this kind of torture?

I have opened many cases about this issue the most recent was:

11087204292 with Seller Support

And

11087704452 with Account Health Support

The ASIN in question is B015Q9O00U

I’ve now come to the forum as Seller and Account Health support are totally incompetent and not fit for purpose and it seems that the only way to get issues resolved on Amazon is to ask the mods on the forum to intervene.

@Seller_mIRnuhdx7l5sN @Seller_DNQGSsdC7DccM @Seller_gAhPNiLrkfTcr @Seller_Huz6FT08OxHAR @Seller_hnDMgUKxMh1V4 @Seller_XUNeUuvrQDpgP @Seller_TSXM2A5nxWSuH @Seller_iTgjdgiRqiPsn @Seller_fgtTzyHQfOM1x @Seller_VJ4XoAkjDpjPH @Seller_ZyGdB49sb7An4 @Seller_j9Bd91CW3ZVpr