We have became aware of a growing trend from Amazon of their customer service reps just issuing refunds and not telling you, not explaining or qualifying this and not even remotely updating you.
Is anyone experincing this as well ?
The example I will give is an order yesterday, the customer opened a return request for the item, this was auto authorised, with a pre paid label issued.
Neither item from two orders has been returned, the customer stated they suspected that something had happened and maybe they had been sent to Amazons returns instead of us ? the tracking clearly shows that Royal Mail have not at all picked them up and the customer still has them.
Last night the customer emailed us to say they had contacted Amazon, it was all sorted and they had been refunded.
I checked my emails, nothing from Amazon reps at all, I checked my balance and they have refunded two orders from my balance and the customer still has both items.
The only email was a standard refund email, nothing about this at all, so it could have easily been missed if the customer had not emailed us.
First and foremost, I want to say this is not an isolated incident, there have been several random refunds with no return requests, no messages and no emails.
So are Amazon just handing out our money left right and centre with no checks and balances as that this is grossly unfair on sellers with no comeback, no right to know and you may not even know its happened to you !!!!!!
Come on Amazon kindly explain why your reps are doing this and not even bothering to tell us ? its appalling really, your reps should at least notify us so we can monitor them.
Does anyone know how to check every single return to see who authorised it ? as I see a small claim coming on
Pinned by community manager