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Order 405-0350050-8137106

The buyer filed an A-Z claim for not receiving the product.

Amazon approved the seller's refund and affected the ODR.

This order shipped using Amazon Buy Shipping services. We ship on time and the parcel is delivered on time. Why it affects our performance?

Please help us.

@Seller_j9Bd91CW3ZVpr@Seller_mIRnuhdx7l5sN@Seller_XUNeUuvrQDpgP@Seller_ZyGdB49sb7An4

Been over a month now since my FBM offers were deactivated. This was due to a spike in sales and some cancelled orders (post office closed abruptly, nothing i could do). I believe i have a strong appeal, all supplier invoices and business verification yet amazon support isnt accepting. I have the last 90 day orders created in an excel spreadsheet with tracking info for each and every order, and this is still being denied. Any advice here? This is my bread and butter. All tracking is verifiable just as amazon asks.

Thanks.

Hi, I have an issue with this were I have had 5 listings now removed for inaccurate pricing information. The prices I have offered are fair prices similar to other sites like ebay. I was the cheapest on the market and for some reason other sellers are still selling the items at an even higher amount some even the double the price

@Seller_DNQGSsdC7DccM@Seller_XUNeUuvrQDpgP

Is there any point using Royal Mail Tracked anymore with end to end tracking and a delivery photograph confirmation when even if the item is confirmed as delivered a buyer can just obtain a refund by simply opening an A to Z Claim.

Two orders in the last 2 days have been refunded after A to Z claims have been opened by buyers 'claiming' not to have received their orders where online tracking clearly confirms delivery.

Amazon's response -

The customer reported an issue with delivery. In this case, the tracking information indicates 'delivered', but the customer did not receive the package. Because you provided sufficient information that proves the order was actually received by the customer, we will not count the claim against your Order Defect Rate.

So we have provided sufficient information that proves the item has been received but the customer keeps the goods and also gets a refund, bonus though our ODR is NO!

I have had about 50 listings which are showing as approval required. When going into request approval it says:

We are not accepting applications to sell:

Other rp_3p_offer in New, Used, Refurbished, Collectible condition(s)

Other Personal Care Appliances category in Refurbished, Collectible condition(s)

I have been selling these products for years and they are under my own brand.

My only guess is that it is a vape related product. Amazon placed a dispoable and e-liquid ban on the 1st of June for the UK website. But these items in question are not e-liquids nor disposables. However some items showing as authorisation required are our old e-liquid products which were out of stock for a while and this is why I believe it is related.

I have contacted Amazon support and they said they are not accepting applications for this product but I feel these products have been identified incorrectly.

Is anyone else going through the same issues? Is there anything else I can do to resolve or troubleshoot this? I'm all out of ideas for now :(

Hello Seller

I am trying to list e-liquid with Health & Personal category. Due to Amazon AI it will automatically select e-cigarette, sisha product type.

I want to add my product in Health & Personal category, Can any one help to how to add my product

HI, I have noticed the Best selling rankings have disappered from a lot of products on the product listign page, we use this to monitor performance, Has anyone else noticed this.

Thanks

Can someone please explain the easiest way to sell bulk stock? We have around 1000 bulk bags of underground dranage pipes, ubends (various polypipe types) etc. We cannot work out what we'd need to do to be able to sell via amazon. Ideally we'd like to send a pallet to amazon and they packhage and sell. is this possible? Thanks