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Hi There,

We sumbited our insurance several times, but all rejected. The rejected email says that not all products are listed althought we think they're all listed.

I opened the case and ask help for online service and they can help nothing. Only ask me to contact with our insurer.

Can you anyone help to tell us how do we list the products? According to every list's catalog??

Thank you!

I have reported this seller from the product page multiple times and reported them to customer support. Customer support always seems to agree with me that this seller is violating the rules and tells me it will be taken care of. Nothing ever happens to them.

I have made a test buy of the product and reported them through the brand registry as well. I submitted evidence and cited which federal law they are violating. My case was submitted on 4/29/25 and it is still Pending Amazon Action.

The company is selling oils that are used on skin or consumed, and the oil listed on the name of the product/ingredients is not what is in the container. What is inside the container is an unknown substance with added perfume and color.

For example, they might sell pure jojoba oil, but instead the customer will receive what is likely a mineral oil with added perfume and/or color. Hundreds of 1 star reviews all make the same complaints and I confirm the 1 star reviews are accurate from my test buy. The listing even has an official warning from amazon that the product is "frequently returned."

The seller is purposely committing fraud to gain an unfair advantage which is hurting other seller, hurting buyers, and hurting Amazon's reputation. And given that these products are used for skin and/or consumed, it can result in serious injury or death.

Dear sellers, have you also encountered this situation?

After the buyer returns the goods, Amazon directly determines that "the buyer has damaged the goods" and refuses to provide any proof of damage.

When appealing, the platform requires the seller to remove the returned goods at his own expense and then provide evidence by himself - but the warehouse inspection records are never made public!

The final result: the loss is all the seller's, and Amazon and the buyer have zero responsibility.

My case:

Order #113-8726322-5173846, the customer purchased goods in bulk, and then applied for return and refund in bulk. The goods were intact when they were put into the warehouse and delivered to the customer. However, they were marked as "unsaleable" after the return.

After opening cases many times to request evidence of damage, the customer service replied: "According to the policy, it is not provided. Please remove it and return it for self-inspection" (three consecutive blames).

The situation I am currently facing is not an isolated case, but a systemic problem (multiple orders have this situation)!

Amazon's return policy completely favors buyers, and sellers do not even have the most basic "right to know".

The platform does not supervise, is not transparent, and is not responsible, but requires sellers to be 100% compliant.

Our demands are simple:

✅ The return responsibility determination must be transparent (provide photos or inspection records).

✅ The losses caused by misjudgment should be borne by the platform or the buyer, not the seller.

If you are fed up with this unfair policy, please support this post!

I have already cancelled and suspended my account, but it has been continuously deducting money from my account for half a year. If you don't want to do FBA anymore, the handling fee for each product is several times higher than the actual price of the product. When I want to withdraw from the platform, there is no way to unbind my credit card, and I can only let the platform deduct money. What a lousy platform! I'm going to find a lawyer to sue you.

didn’t accept the statement for the connection bank although it’s listed for Amazon and eventually they escalated my account

I am writing in reference to case number 17753231891, regarding the approval process of my product listing. I would like to kindly express my full willingness to cooperate and comply with all Amazon policies and requirements.

Despite having submitted all the requested documentation, I received feedback stating that:

“The FDA 510(k) provided does not cover this product. This product is a XXXXXX, however, the 510(k) provided is for a different product. Sellers are expected to provide complete and accurate information in order for us to proceed with our review of this request.”

I am having difficulty understanding this response, as the FDA 510(k) I provided matches exactly the product name used in the listing title. For this reason, I respectfully ask for your help in clarifying what might be causing this issue.

Thank you very much in advance for your time and support.

I have been selling numerous brands with approval to sell them, for many years now. Why is Amazon (suddenly) requiring approval and then when I tick all of the required boxes invoices etc, are they still not approving my application to sell. They also give no reason why this is the case. They are not asking for a LOA just simply an invoice.

Amazon MOD please help with this

Hello Amazon Sellers and Support Team,

We’re reaching out to ask if anyone has successfully navigated a brand restriction issue similar to what we’re currently experiencing with our store.

We were previously approved to list and sell a specific branded product, with a clean record of sales and fulfillment. However, without any advance notice, all of our listings were removed due to “supply chain authenticity” concerns.

We’ve taken all the proper steps:

Submitted a detailed appeal to pq-brand-remedy@amazon.com with full documentation:

Bank statement, EIN, company registration

Invoices from our verified distributor and their supplier

Proof of delivery to Amazon fulfillment centers

Screenshots showing the brand listed on our suppliers’ websites

Reached out to both Seller Support and Account Health, but were told to wait or were redirected back to Brand Registry

Used the “Get help with my appeal” feature since we could not create a case directly for this brand issue

Unfortunately, we’ve had no response from Brand Registry, and we’re now holding inventory we can’t list, with no appeal path available in the system.

Any advice on how to get a real review, escalate internally, or receive an actual decision from the brand registry team would be greatly appreciated.

Thank you so much in advance for your help and guidance.

Has anyone had success getting reviews on a listing removed because of a mistake Amazon made? I had two Vine reviewers leave bad rating on my product because it took one month to arrive, but the shipping was on Amazon and not myself. They had the inventory at their warehouse, and they just would not ship it for whatever reason, even though it was listed in the system as ready to ship.