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Package was damaged during shipping. It was properly packaged as I always do, but, I am not responsible for the carrier damaging the item in transit. Customer left a three star rating on my feedback and not on the listing itself. Tried to get a request for removal and of course it was automatically denied.

Who do I tag so I get the correct response? CASE ID 17874702801

@Seller_zukQNO61PzGck

Tried opening a ticket and this was the response before the ticket was submitted. CMON Amazon DO BETTER!

One of our products actually sold out back in March. On April 13th, we saw that the backend inventory was 0, and the reserved inventory was also 0. However, in the Amazon logistics panel, it showed that it was going to be charged $351 overage storage fee.

So I found the customer service to consult this matter, CASE ID: 17576607691. the customer service gave us the explanation that there are 27 pieces of goods are being investigated, they can't come to a conclusion, need to wait for the investigation to be completed before they can deal with it, and the result is that in April 16th when it was charged with overage storage fee.

Another month later, in May, we did not have a single piece of goods it again charged our overage storage fee, until May 17, we viewed through the background storage records, those goods were removed, the reason for removal is that the goods were lost.

We contacted customer service again, CASE ID: 17790397141 to inquire about this matter, and we asked Amazon to refund the overcharged fees, because it was Amazon that lost our goods, which caused us to be unable to sell them, and charged us the overage storage fees, which caused us a huge loss.Customer service helped us investigate the matter he said 24 pieces of inventory had been in the warehouse all along, they said the goods had been in the warehouse all along and couldn't compensate us, I asked him to pull up the inventory records if the goods had been in the warehouse all along why didn't we have them in our back office and couldn't sell them? Ridiculous, he even counted the goods we just sent to the Amazon warehouse, we made up a total of 50 pieces of goods to Amazon, was received 49 pieces, he said there are 24 pieces is more than 365 days, I explained to him, 49 pieces is this is just delivered, FBA ID: FBA18WNF92X3. customer service after a detailed investigation, said to help us submit feedback. Until today, Amazon refused to refund the overage storage fees we were overcharged, their reason is (have confirmed that the inventory actually exists and exists in your account, and the order is delivered by the sales partner of the buyer to place orders)

Now we have not only lost our shipment, but we have also been overcharged for overage storage fees, so who do I call now? Who can help us?

ID:17479857641

Dear Amazon Seller Support,

I am writing to formally request the removal of the negative feedback for Order ID 112-4926184-7093018.

Feedback Content: “They are misleading with the wrong tracking id.”

The entire feedback comment is a product review which should be removed.

The buyer is clearly talking about the product and not the service that was provided. This should be removed and placed in product reviews, not seller feedback.

The logistics number was real and we refunded the customer.

Thank you for your help！

@Seller_l3eCP9f1PtJXC @Seller_RSwABJNHpHnEZ @Seller_4GjtS9k0cnHHv

Hi everyone,

I downgraded my Amazon seller account to the Individual plan before June 7, 2025, but I still got charged $39.99 for the Professional plan.

I couldn’t find the correct option to submit this issue under support, so I’m trying here.

Has anyone had the same problem?

Any idea how to get the refund?

Thanks in advance!

My product is Stainless tongue Scraper, No way related to a pesticide .

I have created cases in seller support but that give template reply.

"What actions do I need to take?

To reactivate your ASINs, remove the prohibited content indicated below from your product detail page or provide additional evidence of compliance "

But Editing feature for my listing is inactive. What should i do ??

Please help!!!!

Hello Amazon Seller Support & Community,

I'm reaching out for help regarding an issue that I believe is both unfair and unreasonable. I hope someone from Amazon’s internal team who monitors this forum can help escalate it to the appropriate department for review.

Background: I’ve been a third-party seller on Amazon for years with a strong track record of compliance and customer service. In this case, I listed the Jabra Elite 7 Pro Earbuds (ASIN B09D1HMBQ3) over two years ago, sourcing the product from a reputable supplier at the time. I created the listing then and have not restocked or acquired this product since.

Recent Incident (Order #: 114-8318906-0919403):

One of my buyers initially returned what turned out to be a counterfeit item (confirmed by Jabra via serial number check). After some communication, the buyer eventually returned the original earbuds and charging case, and I promptly issued a refund minus a 10% restocking fee. The buyer did not request their counterfeit item to be returned, nor did they contest the refund.

However, I was later notified by Amazon that some customers had filed complaints about the product being counterfeit. As a result, I was asked to provide an invoice dated within the last 365 days — which is not possible because I haven’t sourced this item in over two years.

My Concerns:

• It is not reasonable to expect an invoice within 365 days for a product that was listed and acquired more than two years ago and never restocked.
• I sold more than 10 units of this product and received no counterfeit complaints from any other buyers — this appears to be an isolated case.
• My listing was deactivated, and I’m now unable to sell the two remaining authentic units, even though I’ve acted in good faith and responded appropriately.
• I'm worried this could harm my account health despite being a compliant and responsible seller.

What I’m Requesting:

• A fair review of this ASIN deactivation based on the timeline of when the product was sourced.
• Reinstatement of my listing so I can sell the remaining authentic inventory.
• Flexibility in documentation requirements for older listings, where a recent invoice isn’t possible.

I sincerely hope someone from the Amazon team can look into this and escalate it to a team that can properly assess the situation.

Hi everyone,

Lately, we’ve noticed a pattern where certain reviews on our listings are blatantly promoting competitor brands – sometimes even mentioning them by name and recommending them over our product. These reviews are not only misleading but are clearly in violation of Amazon’s review guidelines which prohibit promotional content and competitor poaching.

What’s more frustrating is that even after reporting these reviews, they’re marked as compliant and left untouched.

It honestly feels inconsistent and unfair – and makes me wonder if the review compliance system is functioning properly. These competitor-planted reviews are systematically poaching potential customers and hurting my brands sales.

Has anyone found a way to get these kinds of reviews taken seriously or escalated beyond the usual auto-response? Any advice or shared experiences would be a huge help.

These reviews below repeatedly mention a competitor brand : WUNDERBROW

1. https://www.amazon.com/gp/customer-reviews/R271Q4POE4Z6FE

2. https://www.amazon.com/gp/customer-reviews/R19UCZRVL63FG6

3. https://www.amazon.com/gp/customer-reviews/R3DHQY5KH7F0UY

4. https://www.amazon.com/gp/customer-reviews/R37Z82BICN07EW

5. https://www.amazon.com/gp/customer-reviews/R2CBGE89SQL5IC

6. https://www.amazon.com/gp/customer-reviews/R1PIXAUFOPJ214

7. https://www.amazon.com/gp/customer-reviews/R1OADLU0TGBVR5

Please help and escalate this : @Seller_GEZPMc4CeQfh6 @Seller_zukQNO61PzGck @Seller_nS0jcFQNDLG3e @Seller_Udi0JNbTrsmUV @Seller_1KYLYkgAlu4xX @Seller_dnxnrsZIeTNo3 @Seller_l3eCP9f1PtJXC @Seller_RSwABJNHpHnEZ @Seller_FJwyF3iu5qxUY

Hi

I am Facing a problem with amazon product listing.

"An error occurred when we tried to process your request. We apologize for the inconvenience.

Rest assured that we are working to resolve the problem as soon as possible. Please try again at a later time.2025-06-07T07:39:56.581Z EGCP28FB06YQHC7Z4FM6"

Hi fellow sellers,

I’m posting today in hopes of gathering guidance — and perhaps a second set of eyes — on an issue that seems stuck in an administrative loop despite our proactive cooperation and strong performance.

We received a “Seller Fulfilled Offers Deactivated” notification tied to three ASINs (B08PPY5795, B0057IGRV6, B001IZK7P4), due to inaccurate detail page content. However, and this is important: we did not create these listings — we simply mapped our offers to existing ASINs.

Yes, we now understand that it was our responsibility to confirm that the listings matched our exact products — and we didn’t do that thoroughly enough. That was our mistake, and we’ve acknowledged it.

To address it, we have:

• Delisted all three ASINs.

• Provided the one invoice we had (for the only ASIN that was sold).

• Explained that the other two were never sold (so no invoice exists).

• Discontinued listing those brands or using that sourcing model.

• Implemented internal SOPs to verify listing-page accuracy before mapping to any ASIN going forward.

• Trained staff and shifted away from reactive listing practices.

But here’s the problem:

Our FBM (Merchant Fulfilled) account is fully active. We’re delivering orders on time, seeing strong daily sales ($1,000–$1,500/day), and maintaining performance metrics.

Still, the “Seller Fulfilled Offers Deactivated” banner remains on our Account Health Dashboard, even though:

• This was not a full account suspension

• The violation was ASIN-level

• We’ve removed the problem listings entirely

• There are no new or ongoing violations

We’ve submitted multiple appeals and explanations, but keep receiving generic rejections asking for “invoices for the other ASINs” — which don’t exist because those products were never sold and are no longer listed.

We’re not trying to relist. We’re simply asking for the Account Health banner to be removed, since it’s not reflective of our current selling privileges or account behavior.

Our Questions:

• Is there a pathway for ASIN-level MFN deactivations to be cleared once the issue is resolved?

• Has anyone had success getting the banner removed after correcting and acknowledging the root cause?

• Is it realistic to expect a human review here — or is this an automated flag that stays permanently?

We fully support Amazon’s policies and agree with holding sellers accountable for listing accuracy — even on mapped ASINs. But once the violation is acknowledged, resolved, and operations are clean, the system should reflect that.

Any help or guidance is deeply appreciated. We’re operating with full transparency and simply want our account to reflect the current reality.

Thanks in advance,

A dedicated seller

@Seller_37l8i4vuvugjG @Seller_PIHyltK09pbl3 @Seller_RSwABJNHpHnEZ @Seller_OOVUXZLmb2UEH @Seller_pAPBCLhysbW5T