I'm FMB and just had an order from a customer in Israel...when I try to buy postage from RM I have come across this message on the website "Israeli Post have informed us that Israel has declared a state of emergency as of Friday, the 13th June 2025 until further notice.Due to flight unavailability, all Royal Mail services to Israel were suspended from 7pm on the 19th June 2025 until further notice."

As there's no end date given it looks like I'll have to cancel this order which will impact my pre-fullment cancellelation rate. I know this only lasts for a week but I'm already on 2.4% and don't want to push it up and over the 2.5% naughty step

Why didn't Amazon prevent Israeli cutomers from buying stuff from their website until the state of emergency is over?

Hello,

I have successfully got approval of a food brand but when I try to list that product, I am asked to get another approval of the category 'grocery and gourmet foods '. When I apply for that with the same invoice with pictures which already have been accepted by Amazon, my application for that is rejected.

I get back alaways the same replay in automatic

I have provide proof of invoice a picture of the products.

I see is very commun problem but i don't find a reson yet

Why am I not eligible for that?

Thanks

Hi

Can anyone help. On the 8th May our seller fulfilled orders were deactivated until we prove delivery of our recent orders. We have had a number of appeals rejected and account specialist are no help either. All of our postage is purchased through amazon buy postage, the items sent as large letters so posted through letter boxes but we do get delivery confirmation on most delivered items . I have provided everything asked of us in our appeal including purchase invoices to show we have stock, stock in FBA also, receipts for our amazon buy postage labels and a spreadsheet with order showing delivery confirmation if available provided by URLs from royal mail. Each appeal has been rejected asking for the info i have provided. We was told once recent orders have been confirmed as delivered they will reinstate our seller fulfilled orders but these orders are delivered and they have proof. After nearly 2 months without any cash flow and after providing all the info im not sure what i can do now.

Can anyone at amazon help and tell me where i have gone wrong?

Hi everyone,

We’re running into a frustrating issue with our Amazon Selling Account and are hoping someone here has experienced something similar or can offer some guidance. Our primary user account is no longer accessible. When attempting to sign in, we get an error! This issue seems to have started after we removed the buyer account from a Business Prime account, which closed the buyer account altogether

That said:

- Our secondary users can still access Seller Central and operate the account.

- The primary user is still listed as the account owner under user permissions.

- Amazon support has told us this may be due to the linked buyer account being closed, and that it cannot be reactivated.

We have an open Seller Support case for several months, but it keeps getting passed from one team to another with no resolution in sight. Buyer account help have just keep saying how they cannot reopen a closed account.

Has anyone else encountered this issue and managed to solve it?

Also, is it possible to transfer primary account ownership to another user, especially if the current primary account can’t be recovered?

Any insights, suggestions, or shared experiences would be incredibly helpful.

@Seller_XUNeUuvrQDpgP - I noticed you responded on a similar case recently! Your help would be appreciated!