I haven't received payment for three months. I have more than 14 thousand pounds in my balance. There has been a situation that has strained our workflow. I need to reach an official who can save us from this impasse. I kindly ask you to help me resolve this situation. There are no warnings etc. My bank details are also up to date.

Our VTR slipped under the 95% aim in the electronics section for a very short period due to swapping over to a new software. We lost access and were prompted to submit an appeal. As of right now, I've submitted 4 appeals explaining that we've swapped over our shipment software and it requires manually clicking 'fulfil orders' to send tracking information to Amazon. When we were new to the software, the warehouse staff were not in the habit of doing this.

Despite explaining everything with sufficient screenshots of our software and implementation, every single appeal has been denied. There appears to be absolutely no way whatsoever to get access to the electronics section any more. I don't believe the submissions are being checked over at all, as all the explanation and evidence very clearly explains what's gone on and how the problem has been rectified. I can only believe they are being automatically denied by Amazon's typically poor AI, with the same canned response each time.

How on Earth are you possibly supposed to submit an appeal to regain access when you've provided every shred of evidence possible and it's still being denied? Is it a numbers game to continually submit it until it miraculously ends up at the small handful of support workers that oversee the work of the 99.9% AI denials?

Hi everyone,

I’m an Irish-based seller looking for advice on what feels like an impossible situation with FBA in the UK. I have several hundred units of my product stored in Amazon’s UK fulfilment centre, but my seller account has been deactivated due to not having a UK VAT number.

I do have an Irish VAT number, but Amazon seems to require a UK VAT number just because the stock is physically stored in the UK — even though I’m not actively selling there anymore. The problem is, I can’t legally get a UK VAT number without establishing a UK entity, which I don’t have and don’t intend to set up.

Support keeps telling me to create a removal order, but because my account is deactivated, I can’t access that functionality. They also confirmed Amazon no longer facilitates cross-border inventory movements from UK to the EU due to Brexit, so the inventory can’t be transferred to an EU fulfilment centre either.

At this stage, I just want to get my stock back — ideally sent to Ireland — but Amazon is saying the only way is to ship it to a UK address and then organise my own courier from there. Of course, I can’t even create the removal order to a UK address because of the account block.

I’ve gone back and forth with support multiple times. One person said to raise a ticket to escalate it. Another said they can’t help unless I register for UK VAT. It’s incredibly frustrating, especially since I just want to recover my own property and not leave it sitting there racking up storage fees or being disposed of.

Has anyone else faced this? Is there any workaround — maybe through a courier release or third-party fulfilment service — that worked for you? Any tips on how to deal with this, or who at Amazon might actually help, would be really appreciated.

Thanks in advance.

Hi,

Due to a mistake by Amazon, an ASIN was incorrectly identified as "Solar Eclipse Glasses" and approximately 1,100 of my customers have been incorrectly refunded.

This has resulted in over £20,000 being taken from my Amazon seller accounts across the UK and EU marketplaces.

Amazon have already confirmed to the manufacturer that this was an error by Amazon (see case ID 10944436322).

Seller support have been utterly useless. They just give cut and paste responses that don't even address the issue.

My support case (Case ID: 10938591822) was inexplicably closed and all my responses on the case have mysteriously vanished. It has now been marked as "transferred" but with zero information as to what this means.

Tomorrow I am faced with possible bankruptcy. Amazon payments will no doubt try to collect the £20,000 from my bank and I obviously don't have the funds. And then, no doubt, my selling account will be suspended and that will be the end of my 20 year old business. My account health is absolutely impeccable with ZERO issues on any of the metrics.

This is a desperate plea to @Seller_mIRnuhdx7l5sNand @Seller_z3k8APxGfbQEK

I don't want to go to the media or down the legal route (I really don't) but if it's that or going bankrupt then what else am I supposed to do?

I have a family to feed. Can anyone at Amazon help?