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We will soon be moving home, and my LTD is registered at my home address. I will of course be changing the LTD address with HMRC, Companies House, VAT and all of that, as well as changing the address on my business bank account, the one linked with Amazon for charges and disbursements.

I realise when i change the business address and registered persons address within seller central that I will be asked to re-verify and will be asked for supporting documents. I am hoping someone who has just been through the same exact process of changing LTD company address to a different residential address an help me - which documents were requested of you?

I'm assuming business bank account statement with new address. But as its a residential address obviously any bills (electricity, gas etc) will be in my name, not my LTD name. so were you asked for a utility bill and if so how on earth do you give Amazon one of those?

Did you get asked for any certificate from Companies House to show your address? I know I can order one of these so could do so in advance if you've been asked for something like this?

Basically this should be simple but I obviously need to pre-empt something unusual being asked for, you know how it goes!

Thanks in advance!

I don’t even know where to start. I’ve been selling on Amazon for a while, doing everything by the book. I offer real products, ship with FBA, maintain a clean account, and I treat every buyer with respect. But none of that mattered in the end.

A buyer named Janet Payne has been repeatedly purchasing the same item from my listing. Each time, she claims "performance or quality not adequate" — but never once returns the product, never files an A-to-Z, never goes through any official complaint route.

Instead, Amazon quietly refunds her. Every. Single. Time.

Here are just a few of her orders:

202-9518971-4398749

202-4264305-1225105

202-2093544-8173138

I submitted multiple cases to Seller Support, included full documentation, confirmed shipment, and BEGGED for help. Nothing. Janet got to keep the product and the money. Again.

Funny thing is, this janet doesnt even try to hide it, its the same profile, u can see 5 orders all refunded and they are ordering more and more. i cant cancel the order cz of fba. with fbm i dont get the buy box so i removed the listing completely....

Then it got worse.

Another buyer — Michelle Sadd — began doing the exact same thing. Same product. Same excuse. Same refund.

We called her number to try to sort things out… and who picked up the phone? The same voice as Janet Payne. She told us directly to stop selling this ASIN. This wasn’t just refund abuse anymore — it felt like harassment. Sabotage.

So what did I do? I refunded Michelle myself. Out of my own pocket. Because I didn’t know what else to do. I felt trapped.

And then... Amazon refunded Janet again. After everything. After all the evidence.

I asked for a refund reversal, for my ODR to be fixed, for help.

They said no.

They let her win.

They let me bleed.

And they don’t care.

I don’t know how a platform that preaches fairness and customer obsession can let abusive buyers run wild while hardworking sellers get trampled.

I’m writing this because I don’t want to be silent anymore. If this has happened to you — speak up.

If you know someone at Amazon who cares — show them this.

Because sellers like me are drowning in silence, and nobody is listening.

Hi,

Could be me overthinking and over reacting as it is only 11:41am but today sales are on a different level of slow,

I have noticed the campaign dashboard has updated so I don't know if there is a change in visibility of products.

Not had any issues all week but today it is like we have fell off a cliff, anyone else experiencing the same?

Hello fellow sellers,

I’m facing an issue regarding product authenticity compliance on my Amazon account and I’m hoping to get some advice or hear from others who may have gone through the same.

I listed a product — and shortly after few months, I received a product authenticity policy violation from Amazon.

The product was purchased from a reputable and well-known official wholesaler based in Europe. I have submitted the commercial invoice (including all required details), but Amazon still marked it as inauthentic and rejected the appeal.

Has anyone else faced a similar situation where an invoice from a legitimate source was not accepted? Do you recommend submitting a new appeal with more explanation, or waiting for Amazon to request additional documents?

Any advice or shared experience would really help. Thank you all!

In manage orders menu, shipped orders doesn't seem to be visible to me, even if I know I have sold a handful of products in the last week. My goal was to select shipments and request a review from the customers. If there is another way to do that I would really appreciate it.

Hi

I am with amazon UK more than 13 years selling as merchant and FBA, My account has been deactivated with section 3, does not explain any particular asin that caused it, i sent several emails to amazon via case but always received same auto type reply "Category, Product and Content Restrictions": no further info. in my account heath all healthy no violation it is all clear.

anyone here from amazon professional team or seller who gone through this, please help me how to find out the exact reason of deactivated and what is the best way to appeal please help.

regards

@Seller_j9Bd91CW3ZVpr@Seller_XUNeUuvrQDpgP@Seller_mIRnuhdx7l5sN

Guys need your help,

I'm facing an issue, where Amazon has issued a trademark misuse/IP violation on my listing for a SE****UN product.

At the time of listing, “SE****UN” was not available as a brand option in the catalog, so I used my own brand name “CA*****RA” to proceed, while still clearly mentioning correct product details & images.

Amazon accepted the listing after reviewing multiple compliance issues (ingredients, pharmacy-only flag, etc.). Till this time same Listing was INACTIVE, But later checked it got ACTIVE & very next day suddenly flagged it as an IP violation, even though:

A) I never claimed to own the Selsun brand.

B) I only used the brand name I was forced to due to Amazon’s system limitation.

The listing is still active as of 15 May 2025.

Despite explaining this, seller support keeps sending copy-paste responses asking for a letter of authorization or to change the brand — when that wasn’t even an option to begin with.

Has anyone dealt with something similar? Any advice on how to get real help or escalate this properly?

I need help, @Seller_j9Bd91CW3ZVpr@Seller_XUNeUuvrQDpgP@Seller_mIRnuhdx7l5sN

Thanks..Bhim

Hi I am hoping a Mod Can assist, we have an item which was purchased through Amazon Buy Shipping, order ID 026-6183282-6939514 it was sent fully tracked with the blue hyper link, but arrived one day late presumably due to bank holidays.

Amazon say using buy shipping exempts you from defects arising from the late arrival or an item purchased using buy shipping, however, apparently Seller Support despite having this explained to them have still refused to remove the comment "Came Late" despite it clearly being a breach of policy and should be struck through.

Please can a MOD assist @Seller_Huz6FT08OxHAR@Seller_j9Bd91CW3ZVpr

Thank you

Jo

Hello Amazon seller supports, please help I need more explanation to push forward like this advise from JillyB qouted (This is a complex situation, and none of us here can really advise satisfactorily. You should not have opened a second account when the first one could not be verified. The only way is to reactivate the first and then close the second. What is your home marketplace ? UK, or elsewhere ?) This question is followed properly by me. When my seller account could not be verified successfully in Amazon UK. I wrote in to the support I want to close my account. I was told to do so. I successfully closed my account in North America even tried the same process at other market places but that of UK didn't close. Six months later after I was referred to the financial ombudsman for their evaluation. Somebody told me my books are still selling at the North America. I searched it and found it. That made me to reopen the seller account in the year 2019 hence no disbursement to me. Now in the year 2021, the account health department stopped accepting further appeals from me. Like if I click on submit New appeal it's not working. I went back to close the account again and waited 6 months no pay off. So not to lose all I have to open the second account and published more books in there. Some of the friendly supports could no longer advise me as the new account got deactivated according to section 3 of Amazon seller policy. My big question is, should Amazon withold a pay off from a seller they don't want. I did all the necessary thing's to be paid off when I closed my first account and the second account was successfully verified in the year 2022. Please I need some more help and guide to this from Amazon support statt. It's painful to labor in vain. Even now I cannot trace the first suspended account to login.