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Over the past two weeks, I’ve been repeatedly receiving SMS messages with OTP codes. Only I have access to my seller account on my computer and phone. I’m not logging into the account when these messages arrive — what does this mean? Is someone trying to hack into my seller account, or is this a bug on Amazon’s side?

Hi Amazon Sellers and Team,

I've been selling seasonal products successfully on Amazon for 3 years. While past outelts deal promotions drove thousands of weekly sales (with 40%+ off discounts moving volume fast), my inventory is now stuck:

1. 52+ weeks in FBA with no outlet promos recommended for the last 6 months
2. Losing ~$30k/month (60-70% to fees, among them 20-30% storage fes and storage fee surcharges)

This is hitting critical levels. Since Outlets discount promos work for our products (historical data shows strong conversion), how could I get outlet deals prioritized? There is Optimize Inventory for Sponsored Products Ad or Create Sales, But NO outlets

I need Outlets deal, Clearing this aged stock would:

• ✅ Free up your warehouse space and get more commmission via transactions
• ✅ Stop my mounting storage fees
• ✅ Keep me selling on Amazon (vs. moving this inventory elsewhere on other platform)

Action Request:

• Please review ASINs like B0CSD3VMXL, B0BW5C9VJG B0DDTJVD51 B0DDTH1ZKM for immediate outlet promotion eligibility.
• Happy to provide sales history or adjust discounts. Let's connect this week - this can't wait.
• Please check the attached FBA dashboard screenshot. Thanks for looking into this,

@Seller_GEZPMc4CeQfh6 @Seller_l3eCP9f1PtJXC @Seller_RSwABJNHpHnEZ @Seller_F4AbbFj6ovBk3 @Seller_WIFV02H2XUFgS

There are 3 ASINS belong to lock picking tool that amazon didn't remove them after getting report

B0DXKYHQQC

B0F2JJ94QX

B0F12FZS56

I setup my seller's account maybe 15 years ago. I've been away and have not used it. I returned to use it and now have to reactivate, not a problem. I entered all of the information, but I am being flagged on my driver's license number not matching what was originally put on the account. I live in Maryland, and with the real id, they updated driver's license numbers and my current number is a different number than what I had before real id.

This is a state requirement, nothing I can do about it. Amazon is saying that my license number does not match. I no longer have the old number to provide to them. please help. I wish I could talk to a human, this will simplify the process.

I have a brand of products we manufacture here in the US. We are the only sellers of our products on Amazon. We have had 40% YOY unit sales growth and should land at $1.3-1.6mm in sales this year. I tried to create a restocking order today for anything that had dropped below 60 days of inventory but, found our storage capacity had been cut by about 60% and no longer have the ability to keep 60 days of inventory on hand. We never needed to full storage space allotted to us by Amazon but, need more than our current allotment. I don't understand why Amazon would limit our ability to fuel this growth we have had since launching and, limit our ability to participate in the upcoming Prime Day.

Furthermore, I increased my inventory pars when low-level inventory fees came out, but now we essentially need to wait until those fees are about to be enacted before sending more pallets of our products. Can anybody help explain this logic and, help work out some way to work around this?

Hi @Seller_GEZPMc4CeQfh6

These ASIN got hijacked once again...(You previously helped us escalate it and the brand names were corrected).

We have reported it, but (as usual) "no violation has been identified". Please see Complaint ID: 17895574341 and 17896021611

Many thanks for your help

Hello everyone,

I’m reaching out because my Amazon seller account was deactivated a week ago due to a verification issue under section three, labeled "P-4 Verification."

However, upon submitting all the required documents, i received the below response from the team and now the response seems automated and they are not engaging in with any communication.

I would request from the experienced and seasoned experts to engage and advise how further can i escalate and reinstate my account.

I have never violated any of the policy, I just missed the deadline to submit the required documents since I use Saudi Marketplace for selling and receiving on Amazon US marketplace, the notifications were missed.

I received an email stating that my account was deactivated due to a violation of section 3 of the Amazon Services Business Solutions Agreement, citing deceptive, fraudulent, or illegal activity after sending the utility bill. Here is the original email:

"Your Amazon seller account has been deactivated, and your listings have been removed in accordance with section 3 of the Amazon Services Business Solutions Agreement. Continue to ship open orders and respond to customer inquiries to avoid further impact on your account.

Why did this happen?

We need additional documentation to verify your identity and account ownership. For more information on our requirements, check section "P-4 Verification" of the "Amazon Services Business Solutions Agreement"

How do I reactivate my account?

1. Confirm that there is a valid credit card on file.

2. Submit all the following documents to take care of the account verification issues:

-- Bank account statement and credit card statement.

-- A valid government-issued photo identity document such as driver’s license or passport. The document must include the full name, date of birth, ID number, expiry date, signature of the bearer if applicable and country of issuance or country of citizenship.

-- A business license, if applicable.

-- A utility bill dated for piped gas, natural gas, electricity, piped water, mobile phone, fixed-line phone, or internet service.

What are the document requirements?

-- It must contain your name and address, the service provider's name and additional information such as the date of issue and due date, service provider's address, service provider's logo, and usage details if applicable.

-- Your name and address must be visible and match the name and address in Seller Central.

-- It must have been issued in the last 90 days.

-- It must be full page and unobstructed, including the document corners.

-- It must have high definition, be clear and readable. The required information must be visible and in focus.

-- It must be authentic and unaltered.

-- It must not be protected by a password. You can re-upload the same document without password protection, or upload a photo of the document. For security reasons, do not reply to this email with any password.

-- It must not be a screenshot.

-- It must be in one of the supported languages. Supported languages include Arabic, Simplified Chinese, Dutch, English, French, German, Hindi, Italian, Japanese, Korean, Polish, Portuguese, Spanish, Swedish, Tamil, Thai, Turkish, and Vietnamese. If the documents are not in one of the supported languages, you must submit a notarized translation into one of the supported languages along with the original document.

-- It must be a PDF, JPG, PNG, or GIF file."

I submitted all requested documents via the "Account Health" page, including a bank account statement, credit card statement, a valid government-issued photo ID, and a gas utility bill issued within the last 90 days. I ensured that all documents met Amazon’s requirements (clear, full-page, in a supported format, matching the name and address in Seller Central, and in a supported language). A business license was not applicable in my case, so I did not submit one. I also confirmed that a valid credit card is on file. Amazon's next email was:

"We received your submission but we are unable to reactivate your account. Upon review of your account, we confirmed that your Amazon seller account has been used to engage in deceptive, fraudulent, or illegal activity that harms our customers, other selling partners, and our store.

Why is this happening? Your Amazon seller account has been deactivated in accordance with section 3 of Amazon Services Business Solutions Agreement."

On March I completed the full video verification process. I were asked to show my invoices, documents, statements, etc. I was approved.

I respectfully request the clarification on the specific reason for my account’s deactivation, such as which actions, listings, or activities were flagged.Guidance on what additional steps, documentation, or evidence I can provide to resolve this issue and reactivate my account.Advice from the community or Amazon moderators on how to strengthen my appeal. Thank you in advance...

Hi fellow sellers and moderators,

I’m reaching out for advice and support because Amazon has lost 21 units of one of my FBA products (FNSKU: X0049TOJC9, ASIN: B0D6L9R3Y1), and I received a reimbursement of only $153.30 — that’s about $7 per unit, far below the actual selling price of $19.99 and my list price of $24.99.

I am the manufacturer of the product, and even after providing:

A sales report showing $19.99 average sale price

A screenshot of a previous case where I was properly reimbursed at the correct rate

Amazon support continues to respond with the same message:

“We will not be able to make any additional adjustments.”

This is also the second time in three months that Amazon has lost my FBA inventory. The first time, I was reimbursed fairly. This time, it feels like Amazon is ignoring the evidence and minimizing seller losses.

Has anyone else experienced this recently?

How were you able to successfully escalate a reimbursement dispute?

Any advice on how to get this to the Seller Performance team or an FBA reimbursement specialist would be appreciated.

Thanks in advance,

Icoolcat