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We're a new brand for Nutritional supplements and just created our listing. However, our offer was removed with Amazon stating that we need to request selling approval for compliance. When we try to to request for approval, we're notified that Amazon is not accepting applications to sell:

Other Health & Personal Care category in Used, Refurbished, Collectible condition(s)

Other Human Ingestible Products in New, Used, Refurbished, Collectible condition(s)

Is there any other way to seek approval to sell Nutritional supplements? We'd be eager to submit requirements needed for approval. @Seller_GEZPMc4CeQfh6 also mentioned that she's seen successful escalations for brands who are Brand Registered. We're brand registered as well.

Thank you!

Case ID 17817512791

Hello everyone,

I have been struggling for over three months to verify my deposit method in Amazon Seller Central. Despite multiple contacts with Seller Support and providing all requested information, the issue remains unresolved. I would greatly appreciate any advice or suggestions on what else I could try to speed up the process or escalate the case further.

Here is a summary of the situation:

This has started on February 28 and have since followed up multiple times. Each time, I have been told that the case is under investigation and that I should wait. However, it has now been over three months, and there is still no resolution.

I have already provided all requested details multiple times — including screenshots, error messages, URLs, date and time of the issue (all in English) — both through the case communication and via live chat. Yet I continue to receive the same generic responses asking me to resend the information I’ve already submitted.

Here’s what’s happening:

When I try to enter my bank account information (the same account I’ve used successfully for years), it disappears after submission, as if it was never entered.

In an effort to resolve the issue, I created a Payoneer account in case the problem was with my bank. However, KYC verification on Payoneer is still pending. When I contacted Payoneer, they told me that they have been waiting for Amazon for over a week to provide the needed details to proceed.

Meanwhile, I was informed that my case has been escalated and investigated, but I’ve seen no progress — only repeated instructions to wait or provide the same details again.

This situation is not only frustrating but is seriously impacting my ability to operate my business, as I still cannot verify my deposit method or receive disbursements.

I kindly request clarity on:

What is the current status of this case?

Has my submitted information been properly reviewed?

What specific steps are being taken to resolve the issue — and when?

Thank you all in advance for any guidance or suggestions you may have.

Best regards,

Silviya

Amazon Seller Support:

I am extremely disappointed with Amazon's poor handling of my inventory restocking. Amazon's system, relying solely on current sales volume, arbitrarily determined that my restocking quantity was too high and imposed a limit, causing me to repeatedly make errors when creating shipments for my RV covers (ASIN: B0D3LDDJ9R B0D3LGB76R B0CBKBSJDH). This one-size-fits-all approach completely ignores the unique seasonality of my product.

My RV covers have distinct peak and off-season cycles. It makes sense that restocking quantities would surge compared to off-season during the peak season. However, Amazon's system failed to recognize this basic fact and left me in a difficult situation.

I have made every effort to resolve this issue. I have contacted Amazon Seller Support multiple times and filed a case (Case Number: 17809143281). Despite my efforts, the limit remains in effect. As a result, I have suffered catastrophic losses, including missed sales opportunities, lost customers, and damaged brand reputation.

I request an immediate and thorough review of this unjustified limit. Amazon must immediately remove this unreasonable limit. If this issue is not resolved within 48 hours, I will have no choice but to initiate legal action against Amazon. Amazon needs to understand that small businesses like mine rely on fair policies to survive and this kind of negligence is unacceptable.

Hello,

I am in desperate need of help at the moment with my seller approval application. My inventory is finished at my supplier and they're just waiting on me to send the shipping labels but I am unable to create a mock listing for my product under my brand's name. I already having a pending trademark, proforma invoice, and manufacturer agreement. I applied for brand registry but it can take up to 3 weeks for it to be approved. I was checking my brand registry case and I noticed that I uploaded the wrong documents for the manufacturer agreement and decided to close the case thinking that I would be able to redo it instantly. Instead, I have to wait a week for the brand registry team to manually close the case which means I'd have to wait at least an additional 4 weeks in total to be approved for brand registry.

I've been trying to go another route which was applying for brand qualification in which I've gotten approved for but now I am stuck on the seller approval application for my OWN brand. Every time I apply, I keep getting declined with the same message saying that my UPC codes don't match to my OWN brand that I've gotten approved for during brand qualification application. I'm truly stuck and don't have any idea on what else I can do. I don't have much time to waste since my inventory is stuck at my supplier while they're waiting for me to send them the shipping labels. I've put a lot of time and money into registering my brand and am continuously getting denied. Can anyone please help me. I desperately need help

CASE ID BRAND REGISTRY : 17812855501

CASE ID Brand Qualification : 17770631891

CASE ID Seller Approval :17812294461

I have updated my Tax Information as guided by the Amazon support agent but still my account is not converted to Business entity and due to which all my reimbursements are on hold , I tried connecting Agents various times but they do not have any proper information for the same and they close the ticket with useless solution.

Case ID Number : 17771851101

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I’d like to understand the new bizarre and whacky robot variation killer that Amazon has designed and the purpose of splitting up listings.

The Account Health team already polices this through Listing Policy where you receive a violation and likely get suspended for an Inconsistent/Fraudulent Variation..

I am new and just starting to set up an Amazon seller account. I will likely find a product from the manufacturer on Alibaba. I wanted someone experienced to guide me in this process, not to make mistakes. I will pay,

Thank you.

My Amazon ads seem to have been out of proportion, and my Amazon products always take a long time to be stocked. Is anyone in the same situation as me? I arrived at the Amazon warehouse in early May and was shown to be stocked again, and it took me a few days to almost complete three-quarters of them

Hi Sellers,We’re reaching out for advice and support on a serious issue we’ve never encountered in our 15 years of selling on Amazon.

Our shipment (FBA18SSXF562) was delivered to the Amazon fulfillment center, yet Amazon claims they did not receive any of the units.

We received a baffling response stating:“The appointment delivery only confirms that the carrier made a delivery at our fulfillment center, and not as confirmation that Amazon actually received the exact items and quantities stated in your shipping plan.”

This is extremely concerning.

We’ve submitted all relevant documentation through Case ID 17666539741:Proof of Delivery (POD) – Carrier-confirmed document showing successful deliveryBill of Lading (BOL) – Fully signed and completePacking List – Itemized list of shipment contentsTrailer Number: [Insert trailer number]Carrier: C&C INTERMODAL LLCInbound Shipment Appointment (ISA): 93374008991We’ve done everything by the book and have never had a shipment completely “disappear” like this. Any guidance from experienced sellers or Amazon support would be deeply appreciated. How do we escalate this or get proper investigation underway?Thank you in advance.