Our VTR slipped under the 95% aim in the electronics section for a very short period due to swapping over to a new software. We lost access and were prompted to submit an appeal. As of right now, I've submitted 4 appeals explaining that we've swapped over our shipment software and it requires manually clicking 'fulfil orders' to send tracking information to Amazon. When we were new to the software, the warehouse staff were not in the habit of doing this.

Despite explaining everything with sufficient screenshots of our software and implementation, every single appeal has been denied. There appears to be absolutely no way whatsoever to get access to the electronics section any more. I don't believe the submissions are being checked over at all, as all the explanation and evidence very clearly explains what's gone on and how the problem has been rectified. I can only believe they are being automatically denied by Amazon's typically poor AI, with the same canned response each time.

How on Earth are you possibly supposed to submit an appeal to regain access when you've provided every shred of evidence possible and it's still being denied? Is it a numbers game to continually submit it until it miraculously ends up at the small handful of support workers that oversee the work of the 99.9% AI denials?

I have a recurring problem with buy shipping, Royal Mail second class is not been given as an option only first class.

One of these orders is 10 miles away from me and one is 15 miles, both are low value, I am reluctant to pay £3.50 for postage for a pattern costing £3.75.

Is anyone else seeing this?

Hi Amazon Community

I am an existing seller on Amazon, and starting this year I decided to start selling in a new category of Health and Personal Care > Food/Health Supplement Category. I listed my first product after which Amazon asked me a ton of compliance documents/certificates that I provided them all and after an effort of about 2 months, they send me an email stating that I have been approved and granted permission to sell in this category. So I started working with the manufacturer on producing the inventory however after a few days when I went into the inventory dashboard I found out that Amazon has restricted my listing and I am not allowed to sell in this category as Amazon is not taking new sellers.

Now I am stuck with my inventory and I am not even able to activate my listing. Please note that I am also a brand owner and have registered the brand. I have raised multiple cases, called and chat multiple times with support team but no help or resolution on my cases. Few of the case IDs are 10941769992,10882941322, 10814026682.

I really hope someone here can help me fix this. I am really stressed out and don't know what to do.

Regards