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I am trying to permanently close a deactivated account. It has not traded since day one. I understand it needs to be reactivated before it can be permanently closed. However verification documents such as broadband bills are not passing the verification process and hence account remains in deactivated state. I would not worry, but I want open a new account and of course only allowed to have one active account. Any help much appreciated and if Amazon moderators see this post, grateful if you can forward my request to the right team in Amazon. Thank you!

Hello,

We are currently selling in Europe and would like help with how to go about VAT in the 4 main marketplaces (IT, DE, ES, FR). It's all quite confusing for me to get my head around!

I've done a bit of research and found E-VAT Europe are highly thought of - is that still the case?

Has anyone had recent dealings with them and can recommend before I take the plunge ?

Do they also help with OSS if needed ?

Thanks very much

.My stock is stored by original listing date, always has been. Now, I cannot find the original listing date in the inventory pages on Seller Central. Without this date I would have to search 1000's of items to find one each time I have a sale...ridiculously impossible. Does anyone know the step-by-step process to discover original listing date or inventory...please?

Hi, I am regularly sending in shipments to Amazon's FC with product quantity's well into the thousands. As you can imagine labelling a thousand products every shipment not only incurs a decent cost in labels, but also costs a bomb in terms of time spent.

I'm trying to understand why products that are supplied with a GS1 manufacturers barcode (and is new, not in the long list of manufacturer tracking exempt categories, etc) still needs labelling?

Is there a way to dispute products like this? I would imagine every product sent without individual FNSKU Labels and eligible for commingling would benefit both the seller and Amazon drastically with time saved on both ends?

Thanks

@Seller_mIRnuhdx7l5sN

My account is currently blocked from the U.S. marketplace, and without access, I can't reactivate it. This means I’m unable to sell, even on other marketplaces. I need to regain access to restore my account. do you guys have a idea or a tip to help pls?

I am going to keep posting this everytime we get a INR that we know is fraudulent

5 today out of 60 orders.

Why are you sending emails to customers, suggesting that their order might be lost or missing, when the delivery method is just Royal Mail 2nd Class with no tracking involved?

We buy the labels directly from Amazon, which should be more than sufficient. Instead, these messages only open the door for fraudulent customers to exploit the situation and request a free refund. We’re able to address most cases by providing the customer with the label, and then we proceed to file a compensation claim with Royal Mail.

On our website, non-deliveries are rare, occurring roughly once in 2,000 orders. However, on Amazon, the rate seems to be more like one in 75, revealing the high level of fraudulent activity on the platform.

Last two:

Hello ,package didn't arrive

31-Jan-2025 12:47

Hi, my updates say that the package has been lost. I would like to request a refund.

31-Jan-2025 08:10

Date kept changing, then got a notification saying it may be lost from amazon

Hello Admins,

Kindly try and assist here

@Seller_z3k8APxGfbQEK@Seller_DNQGSsdC7DccM @Seller_Huz6FT08OxHAR@Seller_mIRnuhdx7l5sN@Seller_TSXM2A5nxWSuH

My ASIN B07BFGC3ZL was already listed in FR pre-Brexit. It was inactive as we did not have stock in the EU. Now we have finally managed to restock this ASIN in the EU. All markets are active with this SKU except FR (which needs reactivation) but seller support is saying I do not have permission to relist this SKU in FR.

However it is already listed - it just needs activation. I think Seller Support have misunderstood the problem.

Without an active FR listing we cannot avail Pan-EU FBA fees. We are currently on EFN on this ASIN which is much more expensive. We have had to increase our costing which is unfair to the customers.

Please help!

Thank you & regards,

I'm posting on here because Amazon have gone from being unreasonable to being completely unresponsive. A customer fraudulently claimed that one of the products I sold them was fake and started a circus that's now ended with my account being permanently deactivated.

This was a a common occurrence with customers lwho wanted to keep both the product and the funds and I was happy to send over invoices to Amazon to prove that I would never sell counterfeit items, only for them to reject the invoices every single time for 'reasons they don't disclose', despite my submissions meeting every single one of the requirements.

I'm currently at a loss now with regards to what I need to do because they're also withholding funds. It'd be nice to see more legislation for ecommerce platforms like this to prevent sellers being in these situations at at the mercy of billion pound/dollar companies, especially when the sellers who are actually selling counterfeit items are continuing to do so and ruining the marketplace for everyone else.

@Seller_DNQGSsdC7DccM @Seller_mIRnuhdx7l5sN and any other mods.

Can I ask you to check out this thread about the continuing emails that Amazon send out, prompting customers to ask for a refund as their item may be lost. This simply encourages fraudulent claims, and it is so obvious that the supposed claims of INR are far more frequent on Amazon than other platforms or sellers own websites.

https://sellercentral.amazon.co.uk/seller-forums/discussions/t/96f65b2a-63fb-43b6-8a9b-d2530dd1d61b

Has this issue been forwarded/escalated to the relevant department, as was advised, that can look into this ? Thank you.