I’m writing this out of real frustration after dealing with unfair SAFE-T claim denial, and I believe it’s important to share what we’ve been going through. Maybe it helps other sellers be more aware, and maybe—just maybe—someone from Amazon will finally take notice and address these serious issues.

Bcoz of the couier team mistake easy ship order we lost our product and money. there is no responds from amazon. If you’re a seller who’s been through something similar, please share your experience. And if someone from the Amazon team sees this, we respectfully request you take a serious look into how these claims are being handled. This situation is unsustainable for small and mid-sized sellers like us.

Thank you,

We have missing item worth 8k AED in FBA and its already 2 months that there is no update with the case filed. The Account manager is not responding on calls and messages.

Please do spend a considerable amount collected as fee to enhance and educate the FBA pick up crew of the fact that sellers are an integral part and in a way contribute to their pay and make them understand what will happen if no-one lists for selling in amazon.

We feel ashamed to put our store front in amazon as the pickups never happen as scheduled. We have to deal with his problems of driving in summer, arrogant attitude and moreover cancellations because of no pick up.

There should never be a pick up person assigned and a rating for each.