Is anyone else having issues with the buy shipping only offering a poor Evri service that will not get there on time instead of Royal Mail?

This evening I cannot seem to use buy shipping at all for anything. To top it off, help closes at 20.00 hours and I had the problem at 20.30 so cannot get support after 8pm.

In a bit of a pickle now as it is the busiest time of year for me so came in to get a little bit ahead and then hit with this shower.

The Evri issue has been ongoing for about 9 weeks and I have 3 open cases saying they will get back to me when they have a resolution. It's a recurring problem but i am sick of seller support saying it is passed to the concerned team, relevant team, internal team, specialist etc, the list goes on.

They just come back with scripted responses to say it is being looked into and they eventually close the case saying it is answered but promising to come back.

My comms below with the latest response that I first raised to seller support on 27 March 2025. Personally I think the response is a bot placed lie.

Amazon

19:44

06/05/2025

Hello from Amazon Selling Partner Support,

We understand that you contacted us regarding Buy shipping.

We contacted our team to finalize the research.

Currently, we are awaiting further communication from them.

We will write back to you with further updates as soon as we receive them.

Thank you for selling with Amazon.

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