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Hi Everyone,

I just wondered if anyone could help me on something please, I've recently switch from FBA to FBM and shipped my first lot of orders this week. I've checked and entered the tracking numbers into royal mails website and they are showing has delivered today but on my manage orders page they are still in showing status as shipped.

Can anyone tell me how long it takes to update to delivered on the manage orders page? and also is there anything I need to do from my side?

Cheers

Can someone please explain to me how find and look at the reasons on why my storefront application has been rejected

Below is the image that is showing on my storefront

I've been in contact with Amazon seller support and as always it is too difficult for them to know and explain there own systems

Many Thanks in Advance

Scott

Everybody will say something basic but i did almost of them. Firstly i didnt have Mexico MP inside my dropdown list in sellercentral then after a few tries they could add mexico to my markets. while asking for help amazon even asked me to register to mexican marketplace. isnt it ridiculous? if i am registered on Amazon USA then i can just activate other NA marketplaces without registering. anyhow they managed to add mexico into my markets but now the problem is i cant add products either manually or through 3rd party amazon automation softwares like sellerrunning or sellerflash. To make it easier to detect the issue i can say that under my merchant tokens page i see two different merchant tokens and there are two Canada two USA two Mexico marketplaces there. is it normal? I told this to an associate over chat and she said "yes normal" but to me i think it is unusual. When i try to add products manually the system gives me errors each time with a different error code. i m attaching that screenshot as well. when i try to push listings through automation tool this time it pushes products but cant push the prices so i see "missing offer" errors. Latest associate told me to upload listings through spreadsheet but when i try that it doesnt even show me mexico marketplace even when i m on mexico marketplace. see the attachments please.

Hi sorry last question I promise - does anyone know if Parcels sent international standard are ok for VTR? I heard that these give a tracking ID (unlike large letters). I think anyway.

The recent update to the VTR policy says:

"All cross-border shipments to and from Germany, , France , Italy, Spain, Netherlands, Portugal, Poland, Austria or Sweden will be included in VTR calculation, unless the order value below is €20 (including shipping, excluding VAT) and a ‘letter’ ship method was used."

Based on this, it sounds like it's for EU only. Amazon live chat agent said the same. However, I got them to escalate internally to double check and now they've said VTR for this applies globally, not just for the EU countries stated. However I am not sure what to believe, does anyone know the answer with certainty?

We are having issues getting our VTR to a decent level. We use a system integrated with Click and Drop

We recently enabled CRL48 within click and drop

• However the VTR info page says will need to enter number above 2D Barcode, does this happened automatically?
• Or do we need to Enable TR48?
• Additionally any of these options compatible with Letters?

It appears that Amazon is issuing refunds to customers before the items are returned, and many of these items are not being added back to inventory. To investigate, I reviewed the transactions and ran a customer return report, only to find discrepancies between the refunds and returned items. I compiled a list of the affected items and used a VLOOKUP to identify over 200 items that were refunded but never returned.

Since I don’t sell high-ticket items, this was a significant concern. I initially sent Amazon the list, but they informed me that some of the listings were Fulfilled by Merchant (FBM) and refused to investigate. To address this, I removed the FBM items from the list and resubmitted it. They then instructed me to open a case for every 10 orders. After doing so, I am now successfully being reimbursed for all affected orders.

@Seller_iTgjdgiRqiPsn @Seller_Huz6FT08OxHAR@Seller_XUNeUuvrQDpgP@Seller_TSXM2A5nxWSuH@Seller_DNQGSsdC7DccM@Seller_gAhPNiLrkfTcr@Seller_hnDMgUKxMh1V4

I have received negative feedback on order 204-2433005-2260333 stating the order wasn't received. However having checked the tracking details I can see that the item was delivered on time to the address provided in the order. I suspect the reason they left negative feedback is likely due to the fact that when the carrier made an attempt to deliver the item no one home so the carrier tried again the next day and the delivery was successful. I have tried to get this feedback removed but Amazon just keep closing down the case with no action and I'm not able to to contact the customer either. This is just so unfair. Can you please see if you can help get this removed.

Many thanks.

TNP

Hey everyone,

I’m in a bit of a frustrating situation and hoping someone here can offer some insight or advice.

I’m selling my own supplement gummies (currently Sea Moss gummies) on Amazon. Here’s a summary of what I’ve been through so far:

Account and Product Listing: I created my seller account and listed my product without any issues.

Brand Name Approval: I was asked to get approval to use my brand name, which I got without a problem.

HACCP Compliance: Then, I was asked for HACCP documents, which I submitted and got approved as well.

At this point, I thought everything was good to go, but here’s where the trouble started:

Shipping Issues: My product is live on Amazon, but it says it will take 3 months to deliver. Naturally, no one is going to buy it with such a long delivery time. When I try to edit the shipping details, I’m told I need approval.

Request Permission: Every time I try to make changes or manage my product from the backend, I get a message saying I need to request permission. I click on "Request Permission," and it says that "we are not accepting brands for these products."

No Clear Reason: I’ve already provided all the required compliance documents, so I’m confused as to why Amazon is asking for approval at this stage. It feels like I’m being blocked from making any progress, even though I’ve done everything they’ve asked.

I’ve contacted Amazon support multiple times, but every representative gives me a different answer, and there seems to be a lot of conflicting information. It’s making this whole process even more frustrating.

My Questions:

Has anyone else been in this situation before with their supplements or other products?

What steps did you take to resolve this issue, especially when you’ve already submitted all the necessary documentation?

Is there a way to contact a specific department that handles these kinds of issues, or do I just have to keep dealing with generic support?

I’m currently on the Individual Seller plan because I didn’t want to commit to paying fees until I could actually list and sell my product, but once I can list it properly, I’m happy to switch to a Professional account. Do you think this could be part of the problem?

I’d really appreciate any help or advice. It seems like Amazon keeps blocking me from making basic changes, and I’m starting to feel like I’m hitting a wall.

Thanks in advance for any suggestions!