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Can anyone shine a light on this issue we have? we have offered FREE products through the VINE PROGRAME but even after the customer has received this item that has cost the nothing they can,t be bothered to leave a review for it. Has anyone else had this issue as it has happened to us multiple times now and we are not a CHARITY we are a small business and cannot justify giving items away for free.

hi my account is registered as a business but I am an individual seller, the account is de-activated but Amazon will not let me change business to individual without account being active ?

How do I resolve

Hi guys,

When receiving an IP claim, there are 2 options:

1. I understand the policy and acknowledge the violation.

2. I understand the policy and have evidence or documentation to submit for review to confirm my compliance with the policy.

Is it possible to select option 1 and then provide evidence in the future as I am waiting to receive an invoice from the supplier?

Thanks in advance

Does anyone know if it's possible to get a breakdown by order of the seller fees invoice in the tax document library rather than the one line total charge?

Thanks!

Hi All,

The Amazon Q&A has caused more confusion than clarification from mods Spencer and Ezra. If I understand correctly, all untracked BPL, RM24-48, and stamped large letters (not sure about parcels) will no longer be accepted or validated behind the scenes, regardless of whether purchased via Amazon or Royal Mail's site.

Unless sellers use an expensive signed-for or tracked service, they risk account suspension, or certain category ones. This change could affect many sellers from February 25th.

I'm open to corrections, but it seems like thousands of sellers might lose their selling privileges on Amazon. I'm just trying to avoid wasting money on stock that won't sell, and give fellow sellers "stop and think" moment.

Any insights or advice would be helpful! I hope I'm wrong, fingers crossed.

I genuinly though I had seen it all until this weekend.

So we sent an item through Amazon Shipping, they picked it up, scanned it, took it delivered it confirmed delivery.

The customer was then able to Open an A to Z claim, which Amazon then granted and refunded them from my funds, no order defect but this is the write up below.

So are we now saying, that even orders delivered and confirmed as delivered by Amazon, which Amazon then accepts that we have provided information proving the delivery, that they just still refund the customer from my funds ?

I am absolutely speechless. This is shocking and shows how broken the A to Z system is.

So you can catagorically prove the delivery, by Amazon themselves and that folks is still NOT ENOUGH to win an A to Z claim, even when they acknowledge the customer has received the item.

Madness

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Why is this happening?

The customer reported an issue with delivery. In this case, the tracking information indicates 'delivered', but the customer did not receive the package. Because you provided sufficient information that proves the order was actually received by the customer, we will not count the claim against your Order Defect Rate.

I am now unable to cut and paste text from previous cases with Seller Support.

This is really frustrating when so much information needs to be repeated.

Is this just me or are other people having the same problem?

As per previous years Amazon Seller Fulfilled Prime will be expecting sellers who operate on a Sunday to despatch as normal on Easter Sunday.

Easter Sunday is not technically a public holiday - it was never fixed as such when Sunday started being a working day for many.

As this normally takes several months to fix - can we please have the assistance of the forum admin team in getting Sunday 20th April added to the list of non-operational days.

this was discussed and fixed last year for 2024 but has not been fixed yet for 2025

https://sellercentral.amazon.co.uk/seller-forums/discussions/t/bbacde7a-8323-414b-8724-163b20fe52e5

@Seller_mIRnuhdx7l5sN @Seller_DNQGSsdC7DccM @Seller_z3k8APxGfbQEK @Seller_Udi0JNbTrsmUV

Hi, everyone,

I have a customer who has been buying from us for over two years, but repeatedly provides an incomplete address.

Usually, we resend or refund the order. Today, we have received a message from "Amazon Customer Support" , stating:

Dear Amazon Seller,

This is Amazon’s Customer Service team. A customer reached out to us with some questions about a purchase they made from you. Here’s a description of the issue:

Product: (omitted)

Order number: 205-etc. (omitted)

Return requested: No

Reason for contact: Customer did not receive the item. Customer re-ordered this item and is seeking a refund.

I request you to please issue a refund as soon as possible. Thank you. Please respond to this request within 48 hours.

Thanks, Amazon Customer Service

I believe it comes form the buyer and NOT Amazon Customer Support. In that Amazon emails/messages are worded differently and they come from Amazon themselves?

Is there any Amazon mods, or suggestions what we should do?

Cheers.

@Seller_XUNeUuvrQDpgP @Seller_mIRnuhdx7l5sN