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Recent discussions

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Amazon replied

Dear Community,

We invite you to join us TODAY for our Ask Amazon Event focusing on the new VTR policy update.

We have updated our Valid Tracking Rate VTR policy for seller-fulfilled orders on the 15th of January, to allow customers to see tracking over a higher number of their orders.

Do you have questions about the recent changes? Then share them with us TODAY, 11th of February 2025, from 9 am to 5 pm (BST). You can post your questions in the comments below and we'll collaborate closely with our partner team to provide answers.

Please note: This event is intended for general questions and we cannot provide advice or feedback on individual cases.

We look forward to addressing your queries!

2 votes
0 votes
169 views
64 replies
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Monthly subscription fees
by Seller_Ar7MpM94kBePx

Hello! I just created an account and I have been trying for days to verify my bank account after I have changed my buisness plan from professional plan to individual plan, but I saw in my bank account that amazon withdrowed 512,50 SEK (Swedish currency)!

I didnt list anything or any items and I didnt sell anything, I didnt start selling! I didnt wanna start with this plan and I have changed it before I try to verify bank account! I got always a message that Amazon will take 1 SEK for the verification and even this 1 SEK will not be taken from my bank account, it's just for testing the verification but now Amazon took 512,50!

the informations on the internet says that amazon will NOT deduct any money while I'm creating the account!

Have anyone experienced the same situation before?

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0 votes
7 views
2 replies
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Amazon is constantly sending Lost/ delayed warning messages to customers when Amazon has no evidence a package is lost or delayed. We have seen a huge rise in fraudulent claims from customers. Some even say they only claim as Amazon is saying the package is lost even though they have received it.

Amazon it has to stop, the amount of fraud due to this is increasing all the time as buyers realise Amazon is giving them a greenlight to commit this fraud.

Other marketplaces at least give sellers the ability to protect themselves in a small degree by allowing sellers to Block individual customers who the seller has had a bad experience with.

Also sellers should be able to leave feedback on buyers so that they can alert other sellers of a problem that has occurred.

At the moment Amazon is simple inviting customers to lie and defraud sellers.

What's worse is Amazon must by now know this problem is occurring on a grand scale but is doing nothing about it

65 votes
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692 views
32 replies
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slow sales
by Seller_0jAjrRj8nSVwY

Hello Sellers.

I experienced slow sales in january anf february is following the footsteps of january.

is this only me or its happening with all.

any experienced sellers here who would give there input about sales . when will good amount sales start in ?

Thanks

2 votes
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452 views
6 replies
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Brand registry rejected for past 2 years
by Seller_ykUZ5RRZOSQdG

We've been trying to enrol our brand in brand registry for over 2 years now, each time it gets rejected and every single appeal response is the following:

a) your account was engaging in conduct that violates Brand Registry’s policies, such as, but not limited to, invalid notice submissions through our notice submission channels or tampering with the catalog;

b) your application or account is related to other Amazon accounts or brands that have violated Amazon or Brand Registry’s policies,

c) you are associated with one or more selling accounts as a primary owner and all of them have failed seller verification,

d) inability to provide sufficient evidence of branding on products/packaging;

e) you have a selling account that is de-activated, or f) your trademark application appears to be filed by a filing firm that may be violating US federal regulations and USPTO rules (explained below).

I'm really hoping someone from Amazon can help us look into this and pinpoint the ACTUAL issue.

The appeals process is frankly useless as we just get sent the same unhelpful automated response from someone pretending to be a human.

We've provided images of the product, invoices, certificates, everything and it still gets rejected.

Thanks in advance

0 votes
0 votes
9 views
4 replies
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Copy UK Handmade listings to US Handmade marketplace?
by Seller_xT2cmbUneQSph

Hey all... I'm struggling to work out how to add/copy my UK Handmade listings into the US marketplace. I'm registered as a professional seller on both.

I've tried 'Build International Listings', but as far as I can tell, the ASINs must already exist in the target marketplace to add your own offers. My products are all unique to me, and therefore only exist on the UK marketplace at the moment.

I really hope it's not just a case of having to manually add all of my listings, one at a time, to the US marketplace! Surely there is some way to bulk upload/copy my inventory to the US marketplace, and make any necessary edits when the listings are active.

Any help with this would be massively appreciated, I've been banging my head against a wall for weeks now trying to work it out! Thanks in advance,

David - Cult Cans

0 votes
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1 view
0 replies
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Inventory management software
by Seller_Xdj0Gx8fIPNzP

Hi all

Does anyone have any recommendations for a basic inventory management software, that can automatically sync stock levels between ebay, Amazon and onbuy. Don't need anything fancy, just basic stock management. Most of the ones I've come across are either very expensive or usually, don't allow onbuy integration.

Any recommendations would be highly appreciated!

Thanks everyone.

0 votes
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9 views
1 reply
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I recently switched my business over from a partnership to a sole trader status after one of the partners left the business.

I followed Amazon's emails to the letter and have managed to submit this for verification.

However, during this time my listings have all been suspended. I am missing out on thousands of pounds in sales whilst I wait for my account to be re-verified.

Nothing has changed with regards to my bank account/VAT status, etc. Why on earth do my listings get suspended during this period? Surely this makes no sense.

Can any Mods please assist with this and help me get my listings re-activated.

Thank you.

0 votes
0 votes
16 views
6 replies
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Suspected Trademark Misuse
by Seller_IiLCzWNcEixPU
Amazon replied

So what is the procedure when you OWN a brand, have it brand registered, and then out of no where, amazon flags all your listings for 'potential trademark misuse' for using the brand, which you own.

It makes no sense, and each violation has a medium impact so it's put the account at risk of deactivation.

There is no way to appeal, only to edit listing, but obviously I dont want to edit the listing to remove the brand name which I own and am totally entitled to use?

Any one else experienced this?

Can any one help on this? @Seller_TSXM2A5nxWSuH @Seller_DNQGSsdC7DccM@Seller_gAhPNiLrkfTcr

1 vote
0 votes
14 views
1 reply
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UPS FBA collecting labels no super saver
by Seller_lXehiQ3hgS4Va

Hi All , this week the UPS labels for Amazon to collect from us to go into FBA are now UPS super saver , last week and the prevoius 5 years were set as UPS standard . this week we are being asked for payment when booking collection or to drop off ?

anyone else had this change ?

BR

0 votes
0 votes
3 views
0 replies
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OTP issues
by Seller_HXbfcPW3cUyW6

I am having issues with not receiving an OTP To my phone number for some reason. I requested to to get my account back by turning off OTP but they never emailed me back about turning it off. And for some reason they aren’t calling me back when I request and when I send an email request they said we have closed this case due to my account being deactivated. I don’t understand how do I contact Amazon about this issue? Please someone help, my number works fine and I can’t activate my account unless OTP is off.

3 votes
0 votes
309 views
16 replies
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