我们已经注册并在亚马逊备案多年的品牌，忽然被人恶意注册了其他类目。并向我们索要20多万。我们向亚马逊提出了申诉，亚马逊一直说被提交到了法律团队，让我们等待，但是已经过去一个多月了，申诉一直在审核中。我们尝试多次联系亚马逊电话团队，每次都说帮我催下，如果十天后还没有结果，就再次打电话给他们。我已经打了四次，依然让我等待。我的账户已经停用四十多天了，怎么办？真的很着急。

Hi everyone,

I’m currently going through the KYC verification process for my Amazon UK seller account. The first time I submitted my address verification document, it was unfortunately rejected due to incorrect information (my mistake).

I then received an email from Amazon’s verification team asking me to upload a new, valid address proof document. However, when I went to upload the correct file and clicked “Save and Submit,” the system instantly showed an error saying the document is invalid – before even checking the file contents.

I’ve double-checked:

• The file is in PDF format (also tried JPG)

• It’s under the file size limit

• No special characters in the file name

• No sensitive edits or alterations

This makes me wonder – is this a system bug? Or is the document upload portal already locked after the first rejection?

Has anyone encountered this before? Is there a way to request a new upload link or contact the KYC support team directly for reset?

Any advice would be much appreciated!

Thanks in advance.

I am selling toys and I have noticed a significant decrease of sales through Amazon last months (around 30-50% in comparsion with same period of last year). I am doing the same things like in the past (checking the supplies, prices, etc), also I have a positive account health.

Have you notices same problems, or is this a common sign of any sales in Amazon, or were there some changes in the system or new rules?? Dont you know what could be the reason?

I know there have been numerous discussions on these subjects but I think it is worthwhile to clarify the current position.

This morning I have tried to list a book publitshed by Thomas Nelson & sons. Amazon say I need permission to sell this "brand" . The requirements for this permission are quite beyond the normal second hand bookseller.

Also I tried several weeks ago to list several books without ISBNs. I have gone through the very long rigmarole of applying for GTIN exemption. I never heard back from Amazon on any of these applications.

Am I safe in assuming it is now impossible to sell books on Amazon in these 2 scenarios?