Welcome to Seller Forums

Hi fellow sellers,

I’m reaching out because like many of you, I’ve reached a breaking point with the way small businesses are treated by Amazon’s A-to-Z claims system and the lack of accountability from couriers like Evri.

Over the past few months, I’ve dealt with multiple cases where:

Buyers falsely claimed parcels weren’t delivered (despite GPS, signatures, or photographic evidence).

Amazon sided with the buyer automatically, refunding them without properly reviewing the evidence.

Couriers like Evri marked parcels as delivered or left them in insecure places, then refused to take responsibility.

Seller appeals were ignored or denied with copy-paste responses.

The only option left was to take court action just to recover the cost of lost goods and unfair refunds.

And I know I’m far from alone — I’ve seen hundreds if not thousands of similar stories here in the forums, across TikTok Shop discussions, Reddit, and Facebook seller groups.

Enough is enough.

I’ve now written a formal letter to:

My local MP

The Department for Business and Trade

The Competition and Markets Authority (CMA)

And I’m reaching out to the Federation of Small Businesses (FSB)

📢 What I’m Asking:

We need legal reform to:

Hold platforms like Amazon accountable when they dismiss seller evidence.

Introduce independent dispute resolution, not just biased internal appeal systems.

Regulate courier services like Evri when they repeatedly fail to deliver properly.

Protect sellers from fraudulent buyers with a clear record of abuse.

Make platforms share liability — instead of pushing all the risk onto sellers.

👉 If you’ve experienced similar issues, I strongly encourage you to write to your MP and government departments too. The more of us speak up, the more likely we’ll see change.

Let’s stop suffering in silence. We built our businesses with hard work — we deserve protection, not punishment.

This is a very distressing situation, i purchased a number of units of ASIN B07D3ZX35J from a well known distributor, this can be verified by amazon if they want to

Physical products are in hand, my seller invoice is PDF, clear visibly everything matches up, but it keeps getting rejected. Initially the name of the product was not written in full, I have reached out to the wholesale contact who kindly provided me with another invoice which i resubmitted, it was still rejected by amazon.

Any pointers as to why? Can any of the Mods help out? I am happy to provide any information necessary

Since I opened up the America (not trading as I've decided against it) I've had nothing but problems listing new products. I lost a product and the brand name (that I own) is changed to something completely different. I ask to change it back but because I'm not the brand owner of that brand I can't and I can't raise a violation because it doesn't come in the list of products under my brand name.

This has been going on for 6 months now and I'm at my wits end. Does anyone have any suggestions or do I close the account and then start again with the same brand?

The relevant asin is open for sales, but the product is closed in my inventory in the form of a closed unfulfillable reserve I did not find a problem with the product, but it is still not open for sale if someone who has experienced this or someone who is authorized can fix this problem and open my product for sale.

Hi,

At revenue calculator I notice there is an "Other Cost" automatically showes some amount while using mobile app. On laptop or computer tge same option mentioned as VAT in percent and by default it shows 20%.

My question is: do I need to pay the VAT on my each sale?

Note: I am not VAT registered and my turnover will not go beyond £90000 yearly.

I've received a unverified negative review against one of my listings.

I suspect it's one of my competitors as they are currently trying to undercut me on another platform.

Also, another red flag is that the account the review has came from is from a person that has only ever left 2 reviews and the last one was in 2023 and that was for products which they had actually purchased.

It raises the question, why have they all of a sudden decided to come along and leave an unverified, misleading negative review/statement for our Biotin, Copper and Zinc product which they have not purchased from us.

Also, the person has either researched this or they have interest in supplements (competitor)

The statement they have left is 'Zinc prevents the absorption of copper'

This is misleading as it is only excessive zinc which can reduce the absorption of copper.

The review/statement is intended to mislead potential customers and to harm our business and prevent people from making a purchase.

Any useful help to get this fake/misleading review removed would be appreciated.

Hello everybody! Someone please help. I am struggling to set the account. From Amazon asked some extra-translated business documents. But until we fixed it, everything is restricted - even the options to add the new documents. From the other side, they charge us every month. We got support, but they don't answer from 1 week. Is anyone has experience with that issue?

Does anyone know how to remove the ability to sell to customers who use "invoice by Amazon"???

We keep having customers getting refunds direct from Amazon for products we have already sent to them, without them opening a return request or returning the item.

We cant open a SAFE-T claim as they are INVOICE BY AMAZON customers.

Talking to customer service members is like talking to a brick wall literally.

Is this a scam? The tracking says delivered