We own an Amazon store underneath one brand name. To save the hassle of having multiple Amazon pages per brand, we wanted to list another brand's products we own underneath the first.

I have managed to get the product listed - I had to provide signed evidence of our brands' association through the brands application bit, but now that iv finally got the products live - I am not allowed to ship them into FBA using the manufacturer barcode.

I've spoken with support agents, and I am repeatedly being told that 'After further investigation we have found that, ASIN: 123456 is restricted from using manufacturer barcodes.'

They can't seem to tell me why it's restricted - the item is a board game aimed at ages 10+. But no one can tell me why its restricted.

I don't want to send the product in under an Amazon label as it's additional cost in terms of admin and inconvenience our side - and It's never been a problem before using the manufacturer barcode. All I can think is that It's because I am selling a different brand? (despite the fact that we own that brand too and I have had approval to list the product!)

Can anyone offer any advice to get this fixed? I'm getting so fed up with all these hoops we have to jump through to get products on Amazon nowadays.

I have a small business doing machine embroidery. I've been selling on other platforms - Etsy, Ebay and TikTok Shop for some time. I'm new to Amazon and when I try and list the personalised items it's asking for an External Product ID.

After searching on Google, I did manage to find the relevant External Product IDs for the blankets. Problem is, more I've read up on this I think that since I'm altering the items by personalised embroidery, those IDs aren't valid i.e. they would only be valid if I was selling the blankets 'as is'.

Chat GPT is telling me to apply for an exemption but I cannot for the life of me find the actual form to do this.. I've found information on what to put in the exemption and I even found a dashboard of applications where the application would be shown after I've submitted it, but I can't find the actual form itself that I would need to populate and submit to get the ball rolling.

I've also tried multiple times to create a listing, select 'generic' for brand and tick 'I don't have a Product ID' but when I then get to the variations tab (different blanket colours), it's again insisting on IDs for each colour option.

Can someone please clarify a) do I need an exemption or can I actually just use the manufacturers External Product ID (even if I am then going to embroider it) and b) if so, where do I find the form to do this application? P.S. I have accounts with wholesalers who sell 'generic' brands i.e. items designed for small businesses to be decorated and not sold directly to the end user by them. These are the only things I decorate with personalisation and I have permission to sell these items on any online marketplace.

I just want my customers to know the actual size of the textile product, or does it fit their bed. whichone should i fill in?

Is there a way to get a proper human response when submitting an application for brand approval? We have purchased product directly from the brand owner and have provided Amazon with the invoice as requested. I have gone through it with a fine tooth comb to ensure every piece of requested information is there and correct.

However the only response I get from Amazon is

"We have reviewed the documentation that you provided and determined that you are not eligible to sell [BRAND] products. We evaluated the information that you provided, but it did not pass our review."

No matter how many times I ask, no-one in Amazon will actually tell me what is missing or what did not pass the review. I just get the same canned response back every time.

I've also provided a signed authorisation letter directly from the brand owner and they continue to reject it without explanation.

Case IDs:

11337570122

11331057422