Welcome to Seller Forums

My account was deactivated in accordance with section 3 and I was told that "You have a separate account Big+Dhok+Store which was enforced for violating one of our policies. As a result, you may no longer use the Big+Dhok+Store Selling account to sell on Amazon.co.uk."

First, I didn't even apply for an Amazon account on Amazon.co.uk, so why did I receive an email on my Amazon.co.uk account? The second thing is that I only applied for a selling account on Amazon.it and it was also deactivated, I don't even know why that happened because that Italy account is new, meaning I haven't sold anything on that account yet, so how could I be violating Amazon terms?

@Seller_DNQGSsdC7DccM @Seller_TSXM2A5nxWSuH @Seller_mIRnuhdx7l5sN @Seller_Huz6FT08OxHAR @Seller_VJ4XoAkjDpjPH @Seller_fgtTzyHQfOM1x @Seller_pKdF0dnvoraDu @Seller_yk3kzHpjMMa4B

Please tell me what the issue is exactly with my account and from where can I address this issue.

Hi,

We are brand registered and sell our our own products exclusively on Amazon. So far we have been using FNSKU labels but now thinking to use GTIN/EAN barcode label for a new product that we want to launch. We do not give resell rights to any other seller and we are the sole seller of our branded products. I have checked that the new product listing is eligible to be converted to using manufacturer GTIN barcode label.

My question is, is it better to switch to using GTIN manufacturer label for our new branded products or is it better to use FNSKU? Which approach is better in our case? I somehow feel that manufacturer barcode gives flexibility to sell products on any platform but at the same time adds risk in case a hijacker starts selling our product with poor quality with same barcode which Amazon comingles. What do experts think of any pros/cons please?

Regards, Jutt

Hi everyone, my store has lost the Featured Offer for more than a month. I have tried all the methods but it still doesn’t work.

My account is in normal status and in good condition, no performance notifications, no chargebacks, all asins are FBA.

Please help me restore my Featured Offer.

ASIN:

B0DN1JMWJQ

B0DJVZ8DFY

B0DLKMVB6W

B0DLKLJVBW

Thank you.

@Seller_TSXM2A5nxWSuH@Seller_XUNeUuvrQDpgP@Seller_hnDMgUKxMh1V4@Seller_mIRnuhdx7l5sN@Seller_DNQGSsdC7DccM@Seller_gAhPNiLrkfTcr@Seller_Huz6FT08OxHAR

About two months ago my account (among with 3 other friends of mine) was deactivated and in order to re-activate it , we were asked quite a few documents which we provided to Amazon, YET we keep getting back the same template email without any specific answer as to what is wrong AND they keep saying to review our past communications - which we did.

Our inventory is being threatened to be destroyed and I am very upset, please advise how could I get a specific answer?

--------------------------------------------------------------------------------------------------------------------------------------------------------------------

Hello Hexberry Trade Ltd/Hexberry Trade ,

We received your submission but do not have enough information to reactivate your account.

Why did this happen?

You have not sent us sufficient information that we previously requested from you to address our concerns with your account. For privacy reasons, we do not provide details about our investigation methods.

What happens now?

Your account will remain deactivated. If we do not receive the requested information your account will remain deactivated.

How do I appeal this decision?

If you have additional documents or information that you have not yet provided, you can submit your appeal by following the instructions on the "Account Health" page in Seller Central:

https://sellercentral-europe.amazon.com/performance/dashboard?ref=ah_em_pq

Review our past communications with you that specify the information required to appeal this decision.

Has your account been deactivated in error?

If you believe the complaints about the authenticity of your items are unjustified or received in error, you can explain how you identified this issue by following the instructions on the "Account Health" page in Seller Central and we will investigate your concern:

To view your account performance, select "Account Health" on the home screen of the Amazon Seller app on your iOS or Android device, or go to the "Account Health" page in Seller Central:

The "Account Health" page shows how well your account is performing against the performance metrics and policies required to sell on Amazon.

----------------------------------------------------------------------------------------------------------------------------------------------------------------

Thanks!

Amazon wants to delete my inventory unlawfully and never get to me in any way

Unbelievable!

Buyer gave an address that does not exist, which of course we did not know about until he complained of none delivery.

He asked for a refund and we told him no, because it was HIS FAULT that the order did not arrive.

The buyer put in an A - Z claim for none delivery which was granted. We appealed and the appeal was denied.

Amazon make me sick, with the disgusting way they treat sellers.

anyone know the answer to this one ?

sent an item back in early november using amazon buy shipping,

customer now claims non-receipt, went to tracking to check royal mail and no link available to re-print shipping label so i can check the tracking ???

anyone from amazon care to help resolve a situation before an a-z is issued in favour of the buyer??

thank you

As I send all parcels with Tracked 48, it's harder to claim no delivery and now I am getting strange unbelievable stories to get a refund. The most popular is that they have ordered several times and I have always sent them the wrong item, they never complained before but now they are fed up, they want some money back. There is no record of them buying more than once and everyone so far told me that I sent them an item that I don't even sell or doesn't exist. They can't even do their research right.

We desperately need a way to flag buyers, I would definitely flag this behaviour as they are likely to try it with other sellers. Buyers can rate sellers (often unfairly), I don't see why we can't flag a buyer that is obviously trying to scam.

Hi guys,

I need help.

I have a product that has been flagged by the system and when I send an appeal, copy and paste answers received. The product, nothing to do with the violation; pure clean ingredient list. Only the product title contain a “name” as may help with..., and I am happy to remove it (already changed but can't go live as it is removed from catalogue).

Tons of other sellers selling this product without any issue. The Amazon reps, just ignore it and copy and paste without even look at the case.

Any idea how to get back the listing? Title need to be changed and everyone would be happy, few units sitting in the FBA warehouse too..

Thank you!