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Feedback comment: Didn’t receive my package it’s been 3 days!!!!

Customer feedback that did not receive the package, but we checked the logistics information shows that the package was signed by the customer himself, and there is a proof of receipt. The entire feedback comment is a Logistics problem which should be removed.

Case ID: 17612082761

The buyer is clearly talking about the Logistics and not the service that was provided. This should be removed and placed in reviews, not seller feedback.

Thank you for your help!

@Seller_4GjtS9k0cnHHv @Seller_l3eCP9f1PtJXC @Seller_RSwABJNHpHnEZ

We are the regostered brand owner and the manufacturer of the product we are trying to ship to FBA.

We are selling this product since years without any problems. Now it is not possible to ship the product and we got following notice;

We are not accepting applications to sell:

Other Luxury Beauty category in New condition(s)

Other Luxury Beauty category in Used, Refurbished, Collectible condition(s)

Our products are brand-new, manufactured by us in Germany, and there are no other sellers offering them. At the same time, thousands of other sellers are selling its own brand products in the same category.

I contacted seller support to escalate a business-critical issue. However, they didn't take any action and responded: "We are currently not accepting applications to sell these items. We will not be able to provide any further information at this time."

This is not acceptable and a serious problem for our business.

CASE ID 17747713341

Is there anyone here who can help?

Thank you!

Product : Power bank

Asin: B09WK4ZWFP

On May 22nd, I find my product listing was suddenly being removed by Amazon because of "violated product and food safety". I don't know what went wrong. The customer service could not provide any information so far, I do not know what caused the violation of product and food safety, do not know how to appeal, please help!!!

@Seller_GEZPMc4CeQfh6 @Seller_l7Jtck9jxnEA0 @Seller_8hQgfj6OVZYse

114-4928708-8502647, the customer purchased 2 products, we immediately sent the goods to the customer, however, the customer a few days later sent us a message that did not receive the parcel and mentioned A-Z. We checked the fedex official website, it shows that the parcel has been delivered, and fedex also provided proof of signing.

We provided all the evidence to Amazon in the A-Z, however I suspect that Amazon did not review it carefully. Because when I provided the evidence, Amazon immediately ruled to give the customer a refund after a few seconds.

I am very disappointed. This order totaled USD 491.64 and we lost the product and the expensive shipping cost to ship it.

What else can I do? All I want is $491.64 refunded to us, even half of it won't cost me that much.

CASE ID:17719438151

我们的产品自始至终都没有修改过产品尺寸，亚马逊系统自动抓取了一个不存在的尺寸值，导致我们产品无法重新上传恢复正常销售，对我们造成了很大麻烦。

以下是问题复盘：

我们上传新品时填了bottoms_size属性值填写为XX-Large，亚马逊系统自动识别抓取了2X-L, 导致我们合并变体一直不成功， 之前开case客服说系统没有抓取到这个产品尺寸，让我用大模板删除产品24小时后重新上传。

4月25号我使用大模板删除产品（Batch ID:127870020203）

4月27号重新使用模板恢复页面却传不上去了（Batch ID:127947020205），报错为”以下数据与亚马逊目录中已有的数据不同：bottoms_size/size （Merchant: 'xx_l' / Amazon: '2x_l'）”

请问（XX-Large和2X-Large）这两个尺寸实际有什么区别，亚马逊自动抓取了2X-L, 但是亚马逊对于Bottoms Size属性值填写设置下拉框，后台上新以及模板bottoms_size都无法填写2X-L

我们提交了产品贴标图在case中（CASE ID:17719438151），这个case 5.14说转交内部团队处理，但是一直没有有效回复，请问有人能帮我处理下吗

Dear Amazon Team

Order ID: 111-2176032-7109022

The entire feedback comment is a product review, which should be removed.

Case ID: 17403826281

The buyer is clearly talking about the product and not the service that was provided. This should be removed and placed in product reviews, not seller feedback.

Thank you for your help

@Seller_l3eCP9f1PtJXC @Seller_RSwABJNHpHnEZ @Seller_4GjtS9k0cnHHv

My FBA (Small-parcel) shipment hasn't been checked in for over two weeks. Seller Support says there's nothing they can do but wait. What should I do? FBA18W22P6MH

Hi, I am a new seller on Amazon . And i just had my first listing on Amazon with my approved brand name in it. There are other seller with same kind of products as well. So i have provided the 500+ units invoice i bought from reputed Manufacturer for this product. When i listed the product no issue or approval was needed but after listing the product , on Manage Inventory it was showing fix the listing issue, and when i click it, it takes me to a section that saying: “Request selling approval for policy compliance. Reason: Product requires ASIN approval to sell."I then click Request Approval, and it says"We are not accepting applications to sell: I chat with seller support and they said my account is healthy and there are No product violations or No problem with the ASIN. This is my brand approval (  RE:[CASE 17778868611] ) and this is the case number in seller support RE:[CASE 17780896631] .

Please, kindly have a look and let me know whats the next step ?

@Seller_4GjtS9k0cnHHv

@Seller_guPeMXBrBxqyU

@Seller_guLNtDGZuva40

@Seller_RSwABJNHpHnEZ

@Seller_sBlkYqzoth2k3

@Seller_PIHyltK09pbl3

Is anyone else seeing hundreds of brands being gated that they have sold for years? Multi-million dollar seller for 8 years and the past 8 months have been atrocious with Amazon gating brand after brand. I used to be able to sell every brand in a grocery store - vitamin/supplement, medicine, health and beauty, and diaper sections....They are now all gated with hundreds of units required now to get ungated. What in the world? WHY IS AMAZON DESTROYING THEIR SELLERS BY DOING THIS???