Welcome to Seller Forums

I dont know why my listing is blocked due to product violation even with 4.6 star rating, I raised multiple cases and calls but there're no one who want to help me. This is very crucial time for my business (Book seller) bcoz exam scheduled in 15 days and i have a very high stock but my listing is inactivated from amazon side. I submitted all the required documents like Original Invoice, GST certificate, Udyam certificate but i dont get any help from amazon side

An amount between 3,000 to 4,000 is being deducted from me on a daily basis. The issue being shown is something like 'splat_use_case_3976'. The amount is being deducted from COD (Cash on Delivery) transactions. I'm facing a big financial loss. Since such amounts were deducted, I’m thinking of closing my Amazon account. Someone please help me—why is this amount being deducted from me?

FBA Products Live but Not Getting Any Orders – Need Help

Hello fellow sellers,

I'm facing an issue and hoping someone can guide me. I've listed my products through FBA, and everything seems to be in order – stock is in Amazon’s warehouse, listings are active, and I’ve ensured good-quality images and descriptions. However, I haven’t received even a single order.

Here’s a quick summary:

✅ Products are enrolled in FBA

✅ Listings are active and searchable

✅ Images, title, and bullet points are optimized

✅ Pricing is competitive

❌ No orders received so far

Note : In the beginning i got orders but from dec 2024 i'm not getting any orders. I have run the ads also.

I am writing to seek urgent assistance regarding persistent and significant deductions on my Amazon Seller account that are severely impacting my ability to sell profitably.

For the past three months, I have been facing unexplained and excessive "Other" charges.

Past 2 Months: I have been charged approximately INR 12,000 in what Amazon identifies as "Other" charges related to "weight and dimension."

My product genuinely weighs 100 grams, and with standard packaging, the total weight is consistently 105 grams. However, Amazon is apparently charging me as if my product weighs 500 grams – which is a massive discrepancy and far beyond any reasonable or permissible limit for my item.

To even attempt to resolve this, I incurred additional costs by purchasing a weight machine to accurately verify my product's weight, which itself has added to my financial burden and already exceeds the amounts being deducted for these errors.

I have already submitted the necessary documentation, including weight images and a dimension form, to Seller Support. Despite my efforts, I have not yet received a satisfactory response or resolution. It is incredibly difficult to understand how a 105-gram product can be misidentified as 500 grams, and how this can go uncorrected after providing evidence.

This situation feels incredibly unfair, and it seems as though the seller's perspective and accurate data are not being considered. I am genuinely struggling to comprehend how to continue selling on Amazon under these circumstances of arbitrary and significant deductions.

Adding to this immense frustration, I have filed a "clawback form" to dispute these incorrect charges FOUR (4) separate times. Each time, my form has been rejected, despite my meticulous efforts. A day before yesterday, I submitted the form again, including 7 detailed images per ASIN as required, proving the correct weight and dimensions. Yet, there has been no resolution, and the forms continue to be rejected without clear explanation or action.

Now, on top of these unresolved weight and dimension issues that have been bleeding my account for months, I've also been hit with a new, unexplained "Other" deduction labeled "splat_use_case_3976_label" for approximately INR 4,000 today (May 29, 2025).

.

Today (May 29, 2025): I have been hit with another unexplained "Other" charge of INR 4,000 under the label "splat_use_case_3976_label." This is a completely unfamiliar label, and I have no idea what it pertains to.

These combined deductions are making it extremely difficult to operate. How can sellers manage their business effectively when such large, unexplained amounts are being consistently debited?

Could anyone in the community shed light on what "splat_use_case_3976_label" signifies? Also, what is the best way to dispute these recurring and seemingly incorrect weight and dimension charges?

I desperately need this case resolved as soon as possible. Any guidance or assistance from experienced sellers or Amazon representatives would be greatly appreciated.

Thank you,

My orders getting cancelled due to non pick up after raising ticked. please let us know to whom we should contact if order not picked up. Thanx Yos Trendz

not able to list . does anyone listed without gs1 .can you help me to list it

i am not gating any orders

Dear Team,

We are writing to escalate a serious discrepancy concerning FBA shipment FBA15K5DS59G.

As per our records, a total of 115 boxes were dispatched and, as confirmed in the ePOD, these were fully received by FBA. However, a subsequent claim from the FBC team states that there is a shortage of 90 units, which equates to 15 boxes (each containing 6 units of 1 kg protein, totaling 540 kg). This directly contradicts the ePOD, which clearly documents full receipt of all 115 boxes. Despite our repeated requests, we have not received any information from the FBA team regarding the specific box label numbers associated with the reported shortages.

We would like to reiterate that:

The ePOD confirms full delivery and receipt of 115 boxes.

A shortage of 90 units would imply a short receipt of 15 boxes, which is inconsistent with the delivery confirmation.

The FBA team has not provided any box-level traceability or justification for the missing units.

Given the scale of this discrepancy, we kindly request an urgent revalidation of the shipment records, including:

A detailed review of the receiving process for this shipment.

Immediate sharing of box label numbers for the units claimed as short.

Clarification on how a shortage of 15 boxes is being reported when all 115 were confirmed received.

This is a significant loss claim and needs immediate resolution. We appreciate your urgent attention to this matter and request that the case not be closed until it is fully and transparently resolved

Regards

PARAG

dear sellers, in the month of May 2025, the amazon easyship ship by dates have been erratic. we ship exclusively using amazon easyship. we are a business that has put the default handling time for orders as 0 days (to enable same day shipping).

previously, when an order gets punched, after 1.30 pm on a day 'D', the ship by date will be 'D+1' day. for orders that are punched on the day 'D' before 1.30 pm, the ship by date will be 'D' itself.

this has not been the case this month. can other sellers let me know whether this is the case with them as well? has amazon acknowledged this issue and are they working towards a resolution? seller support has not been helpful as they throw around terms like "easyship is a highway, the ship by dates depend on a lot of factors like the traffic on the highway" etc etc.

for the mods in this forum, here is the case ID i have raised with seller support 11162072572