I dont know what to do here. I dont even know how to explain this...

I am selling California Umbrellas at $150+ Each.

Last night at 7:14pm I had 26 Sales at the price of $10 Each.

I did NOT change the price.

ALL the Orders came in at 7:14PM. One Buyer is even showing they bought 3 times at 7:14pm. (How could this happen?)

I have to cancel these Orders and I dont have the Sales Volume to allow the Cancel Metric to stay under 2.5%.

Looking for suggestions or Help?

Thank you, Gavin

Dear Amazon forum moderators and fellow sellers,

We’re experiencing a persistent issue with Account Level Reserve (ALR), which currently stands at over 4x higher than our Net Proceeds. At the time of this post, the ALR on our account is significantly limiting disbursements, despite stable performance.

We’ve thoroughly reviewed Amazon’s ALR article (What is account level reserve?) and the listed reasons for higher reserves. Based on our current account status, none of the criteria listed in the help article seem to apply. For example:

1. No open A-to-Z Guarantee claims

2. No chargebacks

3. All key performance metrics are in excellent standing

We have reached out to Selling Partner Support (Case ID: 17811664501), but only received generic responses referring to the DD+7 reserve logic. However, based on our delivery data, it appears that the reserve logic is not being applied as intended.

This prolonged reserve mismatch is affecting our cash flow and limiting our ability to reinvest in growth. We love building our business on Amazon, but this issue is becoming a major operational challenge.

We would be grateful if a moderator could help escalate this to a team that can manually review how the reserve is being applied to our account.

Thank you very much for your attention and support!

Hello,

We’ve recently noticed that we have lost the Buy Box for all of our product listings, and we are unsure why this has happened.

Our seller account is relatively new, but we were consistently making about 200 sales per day and we are the only seller for our brand.

Additionally, we’ve checked our payment profile, and everything seems fine with no failed payments or account holds.

Has anyone else experienced this situation? Do you have any suggestions for what steps we can take to regain the Buy Box?

Thank you for any help and advice!

This decision was made since we could not verify the registered business name and business identifier (for example: tax ID number or business ID number) provided by you at the time of submitting the appeal form.

As a precautionary measure, access to your application will be locked for 90 days as you have failed multiple attempts at verifying your business.

I have updated The Business Information and Tax information successfully and submit to brand registry Team but there response is same i have to send the inventory i just applied one time but in the email there is showing i have tried multiple attempt.

My Case id: 17791868001

@Seller_t9kvdr2yixQej

@Seller_PIHyltK09pbl3

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