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is it mandatory to have item labels on my own branded items? Please advise.

Hi All,

Looking for urgent help. Here's what we know:

1) Over the weekend, our top-selling product was deactivated.

2) We noticed the ASIN has changed. The FNSKU no longer starts with X00 and the ASIN is different than its original.

3) We do have disgruntled sellers trying to win the buy box back and think they could have gotten someone at Amazon to merge ASINs.

4) The product is a variation and all other variants are live. This is likely not a product policy issue despite the responses we've received from Support. It is a dangerous goods product, but all of our documentation is up to date and the product had been selling very well until the deactivation.

5) We were given no opportunity to appeal or respond before the listing was DELETED

Please help. We're stuck on what to do next and support has not been able to help reactivate the listing.

Thank you!

Hi All,

I'm looking for some advice I have been selling in the USA for 18 months and just discovered the tax document library in my USA selling account I thought it wouldnt be of use as it should be zero rated vat. However, the invoices have vat on them charged at UK rate but the amazon business address is us based. So I want to know is this UK VAT I've been charged and can I reclaim it in the UK? It has UK VAT number on invoice. Any help would be appreciated.

Dear Amazon Support,

We need your help regarding the situation regarding a chargeback recently filed. The order has not yet been delivered due to multiple delivery attempts made by the carrier, during which the buyer was unavailable to receive the package.

Despite the delivery challenges, we have:

⁠- Consistently updated the buyer on the delivery status through Amazon messaging, additionally with offers of replacement or refund.

- Attempted to contact the buyer via phone for delivery updates, but have not received any response on either channel.

- Monitored the shipment closely, and today marks the final day within the expected delivery window.

We are requesting the following:

- Clarification on how to proceed now with refund that a chargeback has been filed during the valid delivery period timeframe.

- Assurance that this issue will not result in a defect on our account, as this is neither a late shipment nor an unfulfilled order, but rather a case of delivery challenges beyond our control as buyer has not engaged with our outreach efforts.

SELLER SUPPORT IS KEEP SENDING COPY PASTE MESSAGES TO CONTACT TRANSPARENCY ACCOUNT MANAGER. TRANSPARENCY ACCOUNT MANAGER IS NOT RESPONDING. DO ANYONE HAS KNOWLEDGE OF THIS ?

Dear Amazon:

My application for "Manage Auto Parts Data" has not been approved. I submitted it on May 22, and it has been a month since then.

As an auto parts seller, I urgently need this feature. I hope to get help from the relevant team. Thank you.

DHL is suspending service to Canada on Friday (June 20th).

So.....now what are we supposed to do for a DDP service via Amazon Buy Shipping???

(Edit: Specifically for US sellers on the CA marketplace)

Hello amazon sellers and amazon team

i have multiple cases that reached a dead-end with the unexpected units answer

the weird part is that i know for sure that the shipments in question were all sent exactly the way it was supposed to be according to the shipping plan

i hope someone at amazon will take a look at this and help me get those cases through the finish to locate or reimburse the missing units

Case ID's 16808283871, 16904401781, 16916441031, 17528054751, 16921690611, 17371754971, 16951480301

@Seller_WD80mtpYHjvBN@Seller_37l8i4vuvugjG@Seller_RSwABJNHpHnEZ@Seller_zukQNO61PzGck@Seller_4GjtS9k0cnHHv@Seller_j9Bd91CW3ZVpr@Seller_YeWcEeTwlVO93@Seller_WIFV02H2XUFgS@Seller_hme3Wbydd1ihr@Seller_OOVUXZLmb2UEH@Seller_khUF6HPR2AHxu@Seller_SBIjJooGeXSQ6@Seller_s3amN64nZ4y9V@Seller_l7Jtck9jxnEA0@Seller_xkwDczt8sPSmx@Seller_PIHyltK09pbl3 @Seller_CnfW62x6yxvJw @Seller_guLNtDGZuva40 @Seller_ovM5p622oIbGp @Seller_1KYLYkgAlu4xX@Seller_7e4TizkSOVtBf @Seller_RsATYbG9XP0HP @Seller_dnxnrsZIeTNo3

Hi everyone,

I'm dealing with a frustrating situation and would appreciate any advice or insight from the community.

One of my best-selling listings was taken down due to a false copyright complaint from a competitor. We submitted a DMCA counter-notice, which Amazon accepted. However, the complainant hasn’t responded, and now we're stuck waiting, with no clear timeline for resolution.

This issue is seriously impacting our business. The product is unique and original (we've been selling it for over a year with no issues), and this takedown is blocking FBA replenishment, especially during a key sales period.

Amazon support hasn’t been helpful, and we can’t escalate the case further while it's "under review."

Has anyone here been in a similar situation or found a way to get a faster resolution?

Any tips on how to protect the listing once it's reinstated?

Thanks in advance!