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Dear Team i want to activate my seller account i provide my own name bill with some additional doucment.

i also complete my identity verification.the doucment that i provide is authentic and unaltered,but i see delay on your side.dear team i m waiting for two month.

i tell your team activate my seller account they send me identity verification mail.

plz check my identity verification process and activate my seller account,i have no any violation this is fresh seller account,amazon ask me some doucment and identity verification that i also complete know plz activate my seller account.

The product has been determined as a restricted item and frozen. Currently, the product is unsalable, but no notification has been received on the account status and performance notification page, and an appeal cannot be submitted either. How should this be handled? Urgent!!

Hello sellers and Amazon support,

I'm experiencing an issue with ASIN B0F3V8KZ1W being flagged as a pesticide-related product.

Here is the situation:

The product was flagged for using the term “prevent mold”.

I removed the term from both the bullet points and product description using a flat file, and I marked the flagged image with “DELETE”.

The flat file upload was marked as completed successfully, but the processing summary shows 0 records processed — no updates were applied.

The listing is locked — I cannot edit it directly via the interface or apply further corrections.

Appeals keep asking me to remove the claims, but I have no technical way to do so.

I also completed the Amazon Pesticide Training, even though my product is made of beeswax and cotton and has no pesticidal intent or function.

📎 What I need now:

A way for Amazon to manually apply or review the changes I tried to submit

Or instructions on how to proceed if I am technically unable to comply due to listing lock and non-processing flat files

Any help from the community or Amazon support would be deeply appreciated.

Thank you,

I opened the same registration before, but I created a company again to solve the problem, but I am getting the same error again, I think there is something wrong here and I could not solve this problem with live support or voice call, please support me on this issue, I have not been able to realize my sales for about 2 months and I cannot understand where the problem is coming from.

Is there a mistake in the information I entered in my amazon seller panel, no one can explain it exactly and I am really tired of this situation, please help.

My account was deactivated in error this week due to a suspected section 3 multiple account violation. This is on the notice I received:

"You have a separate account magazinii which was enforced for violating one of our policies. As a result, you may no longer use the Little Wildflower Co. Selling account to sell on Amazon.com."

I do not know this account and I have never owned or been involved any other Amazon Seller accounts. I immediately appealed and provided a notarized affidavit the same day stating this and that only my wife has access to my account to help me manage inventory and process orders, but she hasn't logged in for close to a year. She doesn't own a separate seller account either.

My appeal was denied. The denial letter instructs me to provide evidence that I have never owned a separate account - to impossibly prove a negative. I'm asked to "provide supporting documentation that includes but is not limited to any authorized or unauthorized relationship through a third-party company or evidence of account compromise."

I use Inventory Lab to track inventory and sales, which I included in my response to the appeal denial along with an invoice. To my knowledge, my account has not been compromised - again, impossible to prove that it hasn't.

Besides the sworn and notarized affidavit I submitted, what document could I possibly provide that shows I DO NOT own a separate account or that my account HAS NOT been compromised to satisfy Amazon and reactivate my account?

This is absurd. Can Amazon provide some sort of documentation showing how I'm "related to" this other account so I can directly address the claim? Do they have evidence that my account is compromised?

Dear Amazon Brand Applications Management Team,

I am writing to express my concern regarding the rejection of my Brand Registry application, I have used 5 products for photo shooting and submitted 5 brand registration applications in total, but each time they were rejected due to images problems.

My product features my brand logo permanently affixed to it in a way that cannot be removed. These images were taken under natural lighting and are not digitally altered, photoshopped, or computer-generated in any way. I think there are misjudgments in these review results.

I respectfully request a careful re-evaluation of my application and the submitted images. I am also fully prepared to provide additional evidence to verify the authenticity of the product and branding.

Thank you for your attention and assistance in resolving this issue.

@Seller_PIHyltK09pbl3@Seller_t9kvdr2yixQej case id: 17749494901 / 17736406331/ 17660464811/ 17630312391 /17596560911

My product was performing very well with a 4.9-star rating from 13 reviews (including 11 Vine reviews). However, it suddenly dropped to a 4.2 rating after receiving a suspicious 1-star rating with **no written review and no customer name**.

I’ve raised multiple support cases, but none have been resolved. Instead, I’ve been advised to use the "Report" button—but when a rating comes without a review or visible profile, there’s **no option to report** it. I'm hitting a brick wall and don’t know where else to turn.

Has anyone faced a similar issue? How can I escalate this or get meaningful help from Amazon to investigate and resolve this?

Dear sellers, have you also encountered this situation?

After the buyer returns the goods, Amazon directly determines that "the buyer has damaged the goods" and refuses to provide any proof of damage.

When appealing, the platform requires the seller to remove the returned goods at his own expense and then provide evidence by himself - but the warehouse inspection records are never made public!

The final result: the loss is all the seller's, and Amazon and the buyer have zero responsibility.

My case:

Order #113-8726322-5173846, the customer purchased goods in bulk, and then applied for return and refund in bulk. The goods were intact when they were put into the warehouse and delivered to the customer. However, they were marked as "unsaleable" after the return.

After opening cases many times to request evidence of damage, the customer service replied: "According to the policy, it is not provided. Please remove it and return it for self-inspection" (three consecutive blames).

The situation I am currently facing is not an isolated case, but a systemic problem (multiple orders have this situation)!

Amazon's return policy completely favors buyers, and sellers do not even have the most basic "right to know".

The platform does not supervise, is not transparent, and is not responsible, but requires sellers to be 100% compliant.

Our demands are simple:

✅ The return responsibility determination must be transparent (provide photos or inspection records).

✅ The losses caused by misjudgment should be borne by the platform or the buyer, not the seller.

If you are fed up with this unfair policy, please support this post!

I know that to submit an application for Brand Registry you need to submit the product photos with your company brand on a product/packaging of a product you'll be selling.

After you've been approved, do you need to submit further photos for each new product type/category you develop?

For example, you submit photos of wood bookends with your logo laser burned onto the base with your brand registry application, and get approved. Later you want to add backpacks... do you need submit photos of the backpacks showing the labels stitched in? And so on, for each new product added? Or is it just a one-time photo submission for the application process itself?

I'm just trying to figure out the release timeline/strategy and what I'll need as things go forward.

Thanks for the input! :-)