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I have had about 50 listings which are showing as approval required. When going into request approval it says:

We are not accepting applications to sell:

Other rp_3p_offer in New, Used, Refurbished, Collectible condition(s)

Other Personal Care Appliances category in Refurbished, Collectible condition(s)

I have been selling these products for years and they are under my own brand.

My only guess is that it is a vape related product. Amazon placed a dispoable and e-liquid ban on the 1st of June for the UK website. But these items in question are not e-liquids nor disposables. However some items showing as authorisation required are our old e-liquid products which were out of stock for a while and this is why I believe it is related.

I have contacted Amazon support and they said they are not accepting applications for this product but I feel these products have been identified incorrectly.

Is anyone else going through the same issues? Is there anything else I can do to resolve or troubleshoot this? I'm all out of ideas for now :(

Hello Seller

I am trying to list e-liquid with Health & Personal category. Due to Amazon AI it will automatically select e-cigarette, sisha product type.

I want to add my product in Health & Personal category, Can any one help to how to add my product

HI, I have noticed the Best selling rankings have disappered from a lot of products on the product listign page, we use this to monitor performance, Has anyone else noticed this.

Thanks

Can someone please explain the easiest way to sell bulk stock? We have around 1000 bulk bags of underground dranage pipes, ubends (various polypipe types) etc. We cannot work out what we'd need to do to be able to sell via amazon. Ideally we'd like to send a pallet to amazon and they packhage and sell. is this possible? Thanks

Hello,

I represent MuscleSquad, a seller of fitness equipment. We ship dumbbells over 32.5kg on micropallets to minimize damage by couriers during handling and to achieve slight cost efficiencies.

A customer has initiated a return request for a 37.5kg dumbbell, citing it as too heavy and requesting an exchange for a 32.5kg option. Amazon Customer Service has informed the customer that this return will be free. However, the cost of returning these items through a courier network could reach £40 per item, totalling £80.

Additionally, Amazon advised the customer to leave the dumbbells outside for collection. We promptly instructed the customer not to do so, as arranging a suitable collection for such heavy items will take time and we wish to prevent loss or damage.

From my perspective, this appears to be a change-of-mind request, which typically does not obligate us to cover return shipping costs. However, the customer insists no deductions should be made from their refund amount.

I am considering driving five hours round trip to personally handle the exchange, aiming to maintain customer satisfaction and potentially combine this with other deliveries from our .com store.

Could anyone advise on my position here? Are we liable for a free return in this scenario? Any insights on managing this through Amazon’s policies or alternative solutions would be greatly appreciated.

Cheers

Chris - MuscleSquad

I sent a £100 item to an address given on a 24 hour courier

It was delivered at 9.30 this morning and left with a neighbour

The customer has contacted me at 18:30 tonight to say that his address was wrong as he 'hadn't checked the address linked to his Amazon account' after he had moved

The goods were delivered to an address in London

Photograph, GPS - fully tracked

He lives near Leeds

presuming now Amazon will refund him, and I will be out of pocket, even though he has admitted it was his mistake

Hello,

My Amazon seller account was deactivated in April. "Know Your Customer (KYC) seller verification information".When I click the red "Activate Account" button, I am redirected to the "Business Information" page. The orange banner displays the message: "Please wait while we review your request.

We are reviewing your account to confirm if there are any additional verification requirements. The page will automatically refresh in 30 secs.". I contacted seller support but received an automated response: "This email address is not the correct channel to appeal". The last message from Amazon before my account was deactivated was that they could not provide a reason for the deactivation or a timeline for reactivation. I feel stuck in a vicious circle with no clear path to resolve this issue. There does not seem to be an available channel to appeal or get help.

In the beginning, they simply disabled my listings. On my end, I see "active" but on the buyer's end, it says "Currently unavailable."During the deactivation period up until today I created a bunch of cases. Which were all ineffective.

At first I thought it was a system error, and began creating cases to solve the problem directly with the listings that were disconnected. Cases 10966439962, 10967023632.

Then cases directly on the account problem in order 10983484642, 10991781862, 11009133112, 11035175972, 11039814102, 11039569692, 11039523332, 11040716792, 11042390092, 11065538952, 11065589502, 11069306132.

Then cases without answers, they completely ignored me. 11085776522, 11127815152, 11128398702, 11127879322, 11128399722, 11127801482, 11131214772.

I understand that checks are done regularly, but it's been three months, their second to last message was:

"Hello, We are currently reviewing the information that you gave. We will contact you as soon as we have completed this review or if we need any further information.

We cannot give you an exact deadline, but our team is working hard to complete the verification as soon as possible."

The last one is: Dear Seller,

Good news. Your Selling on Amazon payment account has been activated. We will get in touch with you if we need more information.For any assistance relating to Selling on Amazon or other Amazon services, you can search our help pages or contact Seller Support/Selling Partner Support.

After this message, "Identity Information" appeared in red, after which I submitted additional documents.

Is this going to take months again?

My inventory is stuck.

Has anyone encountered a similar problem or can suggest how to proceed? Any advice would be greatly appreciated.

Amazing indifference to sellers. It seemed that there was nothing easier than to name the reason and how to fix it. The world is losing its humanity in the pursuit of money.

Thank you,

I have recently been denied brand registration.

"We understand that you have contacted us regarding Brand Registry Application for brand "* my brand name here*"

We are unable to approve your application for "* my brand name here*" because the brand is already enrolled. To gain access to the brand, please contact the Rights Owner or Admin to be added as a user. " and the case ID: 11163240572 has been closed. and I am only getting canned answers from brand support.

But considering my company owns the wordmark in the uk and has not authorised anyone else to use it. this is somewhat confusing I believe it is tied to a dead brand as nothing comes up on searching "* my brand name here*" is anyone able to shed some light on this? any help would be deeply appreciated @Seller_DNQGSsdC7DccM @Seller_ZyGdB49sb7An4@Seller_mIRnuhdx7l5sN@Seller_j9Bd91CW3ZVpr@Seller_TSXM2A5nxWSuH

Case : 11163124502

Today, I received a neutral feedback from a customer which reads:

"APPARENTLY THERE IS A PROBLEM WITH THE DELIVERY, CAN YOU ENLIGHTEN ME?"

The estimated delivery date for this order (ID: 204-8981519-6037168) is 4th June 2025 – and today is only 30th May 2025. The order is still well within the promised timeframe, and there are no issues from our side regarding dispatch or delivery.

Despite this, when I requested the removal of this feedback via Feedback Manager, the response I received was:

“We are unable to remove this feedback because it does not meet our guidelines for suppression.”

This is extremely frustrating. Either untrained staff or an unresponsive AI seems to be handling these requests, and it's draining us , mentally and emotionally. This kind of response feels like psychological bullying, and it must stop.

How can this feedback not qualify for removal when the item hasn't even reached its estimated delivery window?

Are buyers now allowed to leave negative or neutral feedback immediately after placing an order, and sellers are left powerless to dispute it?

What's the point of the Feedback Manager if it cannot apply basic logic to protect sellers who are actually doing everything right?

Amazon needs to urgently review how feedback suppression is handled , sellers deserve fair treatment, and the current system is not only broken but also demoralising.

@Seller_DNQGSsdC7DccM @Seller_mIRnuhdx7l5sN @Seller_Huz6FT08OxHAR @Seller_j9Bd91CW3ZVpr