This is a harsh truth, but it needs to be said — Amazon is permanently holding the funds of thousands of sellers, not because they proved wrongdoing, but because most of us can’t afford the cost of arbitration.

When Amazon deactivates a seller account under vague reasons like “deceptive behavior” or “violation of the Business Solutions Agreement”, they also refuse to release your funds — even when:

1. You fulfilled all orders

2. Customers are happy

3. There are no A-to-Z claims or chargebacks

4. You’ve submitted ID, invoices, and everything they asked for

After that, they refer you to the American Arbitration Association (AAA). But the reality is:

• Arbitration costs $4,349 USD up front for claims involving non-monetary relief

• Many sellers are individuals with no access to savings because Amazon is holding it all

• Fee waiver requests are often denied, even for those with $0 in their bank accounts

Sellers who can pay the arbitration fee — usually larger businesses or those with savings — often get their funds back once Amazon is legally forced to respond.

But those who can’t afford arbitration? Their funds stay locked forever, and the case is silently buried.

This isn’t just my story — this is happening to countless sellers across Amazon’s global marketplaces. Small sellers, single moms, first-time entrepreneurs — we trusted this platform to build something real, only to have it taken away with no hearing, no conversation, no recourse.

Amazon, if you're reading this:

We understand the need for fraud prevention. But justice shouldn't be based on who can afford it. Holding someone’s business income hostage without due process isn’t just unfair — it’s exploitative.

To other sellers:

If you're facing the same situation, please comment. Maybe if enough of us speak up, Amazon will finally listen — or at least, the public will see what’s happening behind the curtain.

@Seller_kIukTwdhvntAp @Seller_LVZcgxAgZ2xBv

@Seller_OvL8C4BJWiuS9 @Seller_Drj4AlOiVmNJt @Seller_4zBzdtgCyS9EI @Seller_8sP6ffckcRn6v

@Seller_t9kvdr2yixQej

I’m hoping someone here can help or has run into a similar issue. I recently submitted an appeal to enroll my registered trademark in Brand Registry, and it was rejected without any real explanation.

Here are the facts: CASE ID 17935346521

My seller account is in good standing and has never been deactivated.

I do not have any other seller accounts.

No accounts associated with me have ever failed verification.

My brand is fully registered with the USPTO.

I have three other brands successfully enrolled in Brand Registry under the same account.

The generic response I received doesn't address any of these points, and no specific issue was identified. I’ve appealed again, but I'm concerned this may be a glitch or misunderstanding.

Has anyone dealt with something like this? Any tips for getting through to someone who can actually look at the details?

Appreciate any insight or advice.

Thanks

One of my customers expressed dissatisfaction with the product itself and left negative feedback.

Order ID: 112-4034613-3065016

Case ID 17812636861

Customer feedback: “Zero beeswax smell.”

This is a review of the product's odor, an evaluation and feedback of the product itself. This feedback does not comply with Amazon’s feedback policies.

We have requested its removal but were unable to delete it.

I am requesting the Amazon feedback team to review this comment again.

I hope the feedback team can assist me. Thank you very much.

@Seller_t9kvdr2yixQej@Seller_vW3l7M6oLYiHv@Seller_vtQxROP6UNr1O

Dear Dougal_Amazon @Seller_t9kvdr2yixQej

B0F548LJVP

I submitted the substantive complaint required for the compliance of this product in May 13th 2025, but the review has been nearly 1 months and there has been no progress.

After submitting the compliance, a case numbered 17721690191was generated in the case log, and there has been no response.

Please assist in completing the compliance review as soon as possible. If the materials I submitted meet the regulations, please change the status to "Rejected" and I will resubmit the materials for complaint.

Very urgent! ! ! ! This product has not been sold for a long time, which has seriously affected the sales of our products.