Hello Forum,
We recently received this drop shipping notification on June 17th:
Your seller-fulfilled offers have been deactivated and your listings have been removed in accordance with the Amazon Drop Shipping policy.
A reserve equal to your gross sales amount for the preceding 14 days will apply while your account is under review. Although your offers have been deactivated, we still consider you an active seller in our stores. As such, continue to focus your attention on keeping promises to buyers so that your account is in good standing if you take the appropriate steps to reactivate your offers. This includes continuing to ship open orders, responding to buyer inquiries, and handling return and exchange requests.Why did this happen?We have taken this measure because we have found that you have repeatedly violated the Amazon Drop Shipping policy. Drop shipping or allowing a third party to fulfill orders to customers on your behalf, is not acceptable unless it is clear to the buyer that you are the seller of record.When a customer sees packaging and invoices or receipts identifying a seller that is not you nor Amazon, they may be confused about how their order is being fulfilled and who they should contact with any problems or questions.
Have your seller-fulfilled offers been deactivated in error?
If you believe that there has been an error, please submit an explanation by following the instructions in the banner on the top of your "Account Health" page:
https://sellercentral.amazon.com/performance/dashboard?ref=ah_em_op
Your explanation should include the following information:
-- Evidence or examples that demonstrate that your account complies with our Drop Shipping policy.
What happens now? Your seller-fulfilled orders will remain deactivated. You may still accept Amazon-fulfilled orders.A reserve equal to your gross sales amount for the preceding 14 days will apply while your account is under review. Based on your order volume, the amount of the reserve may change daily. This reserve amount shows as your "Unavailable Balance" in your "Payments Report" in Seller Central.When your account balance exceeds this reserve amount, you will be able to transfer funds based on your settlement schedule. For more details, go to the "Payments Dashboard" in the "Reports" section of Seller Central:
We shipping the item using Amazon shipping services and processed the order in our facility. We then got a message from the buyer stating:
"This is not the right size. I ordered the exact item from Walmart that actual had the correct measurements. I returned it. Now I I paid more for this item and turns out it’s the exact item I just returned to Walmart!
This is shorter that the listed measurement. Also when you packaged this item you used a target bag that has someone’s name and address on there. I would be upset if that was my name or address being sent to someone else.
Please let me know how I can return this item. Thanks."
So we believe this may be the Order, we DO NOT SHIP ITEMS IN MARKED BAGS!" We ship in either Amazon labeled boxes or plain packaging.
We appealed several times, even tried to acknowledge this violation to no success. We are asking if any Amazon moderators can look into this because we know this is a big mistake
Thank you!
CASE ID: 18068854221.
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