Hello Forum Support!

I'm looking for help. I'm a US - Based seller and I was incorrectly deactivated for dropshipping ~6 months ago and have been unable to get reactivated.

In 2024 before the deactivation I was averaging $250k / month in revenue. I have 190 lifetime reviews with a 99% positive feedback. ~90% of my revenue came from FBA. The other 10% was FBM, all fulfilled by a single warehouse. I purchased all my shipping labels through Veeqo, and I'm the seller of record on all my shipping labels. None of my suppliers are big box retailers like Walmart or Home Depot, so there's no chance of there being an invoice or anything left in the box, and all of my shipments were sent in plain unbranded cardboard boxes. I have no negative comments on my feedback or voice of the customer mentioning dropshipping or anything related. I honestly have no clue why I was deactivated.

I've worked with a lawyer on submitting 11 appeals to seller support, giving them everything they've requested - Invoices, proof of delivery to 3PL, contracts and proof of payment to my 3PL, shipping labels showing me as the seller of record, tracking numbers showing delivery from my 3PL to the customer, etc. Everything. But they're still rejecting my appeals saying I need to "submit more evidence", and they refuse to tell me what evidence that they need that me to submit.

I'll be more than happy to provide any evidence they need to prove that I did not dropship.

I've called Amazon seller support 24 times and haven't been able to get any helpful information about why Amazon thinks I dropshipped, or what information I need to submit to get the account reinstated. The most recent Case ID is - 17766249041

I received two deactivation notices. The first was on 12/06 saying my FBM orders have been disabled. The second was on 12/18 saying my entire account has been deactivated.

To be clear - I have never dropshipped. I own all of the inventory that I sell prior to listing it FBM. Here's the deactivation notices.

Your seller-fulfilled listings have been deactivated

Hello,

Your seller-fulfilled offers have been deactivated and your listings have been removed in accordance with the Amazon Drop Shipping policy. You may still accept Amazon-fulfilled orders.

Although your offers have been deactivated, we still consider you an active seller in our stores. As such, continue to focus your attention on keeping promises to buyers so that your account is in good standing if you take the appropriate steps to reactivate your offers. This includes continuing to ship open orders, responding to buyer inquiries, and handling return and exchange requests.

Why did this happen?

We have taken this measure because we have found that you have violated the Amazon Drop Shipping policy. Drop shipping or allowing a third party to fulfill orders to customers on your behalf, is not acceptable unless it is clear to the buyer that you are the seller of record.

When a customer sees packaging and invoices or receipts identifying a seller that is not you nor Amazon, they may be confused about how their order is being fulfilled and who they should contact with any problems or questions.

For more information, go to "Drop Shipping Policy":

https://sellercentral.amazon.com/gp/help/G201808410

Repeated violations of the Drop Shipping policy will result in a restriction of your abilities to list seller-fulfilled offers on Amazon.com.

How do I reactivate my seller-fulfilled offers?

To reactivate your seller-fulfilled offers, click "Reactivate your account" on the banner at the top of your "Account Health" page and follow the instructions provided:

https://sellercentral.amazon.com/performance/notifications?ref=ah_em_op

Your appeal should include the following information:

-- Detail on the root causes of the Drop Shipping policy violations.

-- Detail on the actions you have taken to comply with the Drop Shipping policy.

-- Detail on the steps you have taken to prevent violations of the Drop Shipping policy going forward.

For more information, go to "Complete an appeal questionnaire to reinstate selling privileges":

https://sellercentral.amazon.com/gp/help/G201623610

Have your seller-fulfilled offers been deactivated in error?

If you believe that there has been an error, please submit an explanation by following the instructions in the banner on the top of your "Account Health" page:

https://sellercentral.amazon.com/performance/dashboard?ref=ah_em_op

Your explanation should include the following information:

-- Evidence or examples that demonstrate that your account complies with our Drop Shipping policy.

What happens if I do not send the requested information?

If we do not receive the requested information, your seller-fulfilled offers will remain deactivated. A reserve equal to your gross sales amount for the preceding 14 days will apply for 28 days while your account is under review. Based on your order volume, the amount of the reserve may change daily. This reserve amount shows as your "Unavailable Balance" in your "Payments Report" in Seller Central.

When your account balance exceeds this reserve amount, you will be able to transfer funds based on your settlement schedule. For more details, go to the "Payments Dashboard" in the "Reports" section of Seller Central:

https://sellercentral.amazon.com/payments/reports/statement/details

Second notice -

Your Amazon.com seller account has been deactivated

Hello,

Your Amazon.com seller account has been deactivated and your listings have been removed in accordance with section 3 of the Amazon Business Solutions Agreement. Please continue to ship open orders and respond to customer inquiries to avoid further impact to your account. Funds will not be transferred to you but will stay in your account while we work with you to address this issue.

For more information, please review the "Funds disbursement eligibility policy":

https://sellercentral.amazon.com/help/hub/reference/external/G9RA9LYBJ3QP27M6

Why did this happen?

We have taken this measure because we found that you have violated our Drop Shipping policy:

https://sellercentral.amazon.com/gp/help/G201808410

Sellers are not allowed to use drop shipping to fulfill orders without meeting the following criteria:

-- Have an agreement with your supplier that they will identify you and no one else as a seller of your products on all packing slips, invoices, external packaging, and other information included or provided in connection with the products.

-- Remove any packing slips, invoices, external packaging, or other information identifying a third-party drop shipper prior to shipping the order.

-- Be responsible for accepting and processing customer returns of your products.

Has your account been deactivated in error?

If you believe there has been an error, submit an explanation by clicking the "Reactivate your account" on the banner at the top of your Account Health page:

https://sellercentral.amazon.com/performance/dashboard?ref=ah_em_ap

Your explanation should include evidence or examples that demonstrate your account complies with our Drop Shipping policy. This may include:

-- Evidence of inventory to support your sales. This should include invoices or receipts from your supplier. When sending this documentation, note the following:

1. The documents must reflect your sales volume over the last 30 days.

2. You must include the business details for your supplier, including the business name, business phone number, business address, and website. We may contact your supplier to verify the documents. We will maintain the confidentiality of your supplier's information.

3. You can remove the pricing information from the documents, but the rest of the document must be visible.

4. You can only send .pdf, .jpg, .png, or .gif files. These documents must be authentic and unaltered.

5. Evidence that you are an authorized retailer or supplier for your listings.

6. If you have employed a third-party drop-shipping service, provide evidence of this agreement and authorization for access to your account.

7. If you are facing logistics issues that are impacting proper fulfillment of your orders, provide reasons and supporting evidence associated with these for consideration during your review.

What happens if I do not send the requested information on the Account Health page?

If we do not receive the required information, your account will remain deactivated.

I've lost about $1,500,000 in projected revenue for something that I did not do. Please help me get my account reinstated. Thank you!