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Are used products allowed to be sold in FBA? (obviously as "used" conditions) and would used products still require invoices or is that only applicable to New condition items?

Hi, I have had 7 listings removed for polciy vilation, however they have not appeared on my notifications or account health,. I cannot figure out which policy has been vilated, and the item is not visible

I have spoke to seller support and they have said speak to account health theam. Account health team have no record of it as it is not on my dashboard, and cannot figure out why it has been removed. Any assistance wqould be great @Seller_TSXM2A5nxWSuH@Seller_Huz6FT08OxHAR

I am struggling listing an item which has 5 variations. (I am stuck on the variation screen as pictured below)

I believe I need to apply for a GTIN exemption, as this is a branded product.

I do not have a trademark registered, and so I am not able to go through the brand registry process.

Does anyone have any ideas please or suggestions on how i can go about this? Am I able to apply to sell the brand if its not registered?

Thanks

I have just realise that 10s of my listings are now inactive as 'they are ineligible for FBM'. There are still FBM sellers on some of them and some are my best sellers. What's going on, I have not received any email or anything. Is it the end of the world or just a glitch?

Hi Amazon. I have tried registering 2 of my brands on Amazon. Each time i apply it gets rejected. I receive an email from Amazon listing up to 5 reasons why the applications have been rejected but its not clear as to which of these reasons is the issue. I have replied a number of times to these emails/cases asking the same question - Out of the 5 reasons, can you please tell me what exactly is the reason and how do i go about fixing the issue?

Everytime i have to wait days for a reply, just to receive the same email back saying my brand has been rejected and then the list of the 5 reasons why it might have been rejected.

This is getting very tiresome and frustrating. This is preventing me from adding anymore products to Amazon. I have tried calling amazon regarding this but each time they tell me its for the brand registry team to sort out. The problem is i just keep getting the same copy and pasted answer from the brand registry team! Going round in constant circles.

Please can you help me with this?

Thanks, Tom.

Hi,

We just received a question as a feedback, which should've been asked on Buyer-Seller messaging. Can you please help me to remove that since the customer is already informed but they couldn't remove the feedback themselves?

Thanks.

@Seller_Huz6FT08OxHAR @Seller_mIRnuhdx7l5sN @Seller_iTgjdgiRqiPsn @Seller_DNQGSsdC7DccM @Seller_TSXM2A5nxWSuH @Seller_fgtTzyHQfOM1x @Seller_hnDMgUKxMh1V4 @Seller_z3k8APxGfbQEK @Seller_gAhPNiLrkfTcr

"Thank you for your recent submission. It has been reviewed and accepted. However, your account remains deactivated at this time.

Why is this happening?

Due to unresolved policy violations from the following dates, we are unable to reactive your account. The dates are in YYYY-MM-DD format:

-- 2020-03-11

-- 2020-05-07

-- 2020-09-08

-- 2020-09-30

-- 2020-10-25

-- 2024-10-07"

Appeal

Subject: Appeal for Product Violations – Trademark and Restricted Policy Violation

Dear Amazon Seller Performance Team,

I am writing to appeal the product violations related to copyright and restricted policies that have been applied to my seller account. I take these matters seriously and would like to clarify the situation and provide context to demonstrate that my products do not violate any policies.

1. Generic and Unbranded Replacement Parts:

The products I sell are generic, unbranded replacement parts designed to be compatible with various original equipment manufacturer (OEM) products. These parts are intended as cost-effective alternatives to brand-name products and are not intended to infringe upon any intellectual property rights. All parts I offer are non-branded and do not include any trademarks or logos belonging to other companies.

2. No Copyright Infringement:

I have taken every precaution to ensure that my listings do not infringe on any copyrights. The product images, descriptions, and titles used in my listings are original and accurately represent the products without referencing any copyrighted logos, trademarks, or protected materials. The replacement parts are designed purely for compatibility and not for any other deceptive or misleading purpose.

3. Amazon's Restricted Products Policy:

I understand that Amazon has specific guidelines regarding restricted products and intellectual property. To the best of my knowledge, my products comply with Amazon’s policies. If any violation has occurred, I assure you that it was unintentional. I have reviewed the following Amazon guidelines to ensure my compliance:

A. Restricted Products Policy

This page outlines the types of products prohibited from being sold on Amazon, including regulated and restricted items. It's important to review this to ensure that your products do not fall into restricted categories.

Restricted Products Overview:

https://www.amazon.com/gp/help/customer/display.html?nodeId=201254150

B. Intellectual Property Policy

This page provides guidelines on intellectual property violations, including copyrights, trademarks, and patents. Understanding these guidelines will help ensure you don’t accidentally violate intellectual property rights.

Amazon Intellectual Property Policy:

https://www.amazon.com/gp/help/customer/display.html?nodeId=201361070

C. Prohibited Seller Activities and Actions

This page details prohibited activities and seller conduct, including selling counterfeit or infringing products. Violating these policies could result in account suspension or removal of products.

Prohibited Seller Activities and Actions:

https://www.amazon.com/gp/help/customer/display.html?nodeId=201894250

D. Copyright Infringement and Claim Process

If you are concerned about copyright violations or need to understand Amazon's process for copyright claims, this page offers important information.

Copyright Infringement and Claim Process:

https://www.amazon.com/gp/help/customer/display.html?nodeId=200280370

E. Trademark Policy

This page explains what constitutes trademark infringement and how Amazon handles intellectual property complaints related to trademarks.

Amazon Trademark Policy:

https://www.amazon.com/gp/help/customer/display.html?nodeId=201313810

F. Product Listing Guidelines

This page provides guidelines for creating product listings, including rules on content and what to avoid to prevent policy violations.

Amazon Product Listing Guidelines:

https://www.amazon.com/gp/help/customer/display.html?nodeId=201078340

By thoroughly reviewing these links, you can ensure your listings and business comply with Amazon's policies regarding restricted products, intellectual property, and seller conduct.

4. Compliance and Corrective Actions:

I am committed to ensuring my listings are fully compliant with Amazon’s policies. After reviewing the applicable guidelines, I have taken the following corrective actions:

I have carefully reviewed all my product listings to ensure they accurately describe my products as unbranded, compatible replacement parts.

I have double-checked all product images to ensure they do not infringe on any copyright or trademark.

I am committed to further training and staying informed about Amazon's policies to avoid future violations.

5. Request for Reinstatement:

Given the unintentional nature of the violations and my commitment to maintaining compliance, I respectfully request the reinstatement of my listings. I am happy to provide any further documentation or clarification as needed.

Thank you for your understanding and for reviewing my appeal. I look forward to resolving this issue and continuing to operate within Amazon's policies.

Can anyone guide us on how long a customer has to report an item not received

Many Thanks

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