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Hi there,

We've been dealing with this issue for almost two months now, without any success. We have submitted multiple appeals with the correct POA, which we believe may have led to our Amazon Brand Registry privileges being revoked. Here is a brief summary:

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We are appealing the deactivation of our "Report a Violation" privileges on Amazon UK. We have conducted a thorough internal review, identified the issues, and established a corrective action plan to ensure full compliance with Amazon’s Intellectual Property policies.

Summary of Actions Taken:

Acknowledgment & Correction: We recognize the initial registration errors and are now strictly following Amazon's guidelines to ensure accuracy and compliance.

Enhanced Verification: We have verified all documents, confirmed they meet Amazon’s requirements, and actively monitor our account’s health daily.

Internal Processes: A dedicated compliance team is now in place to manage our Amazon account. We have updated procedures and educated our team on Amazon policies to prevent future issues.

Utilization of Amazon Tools: Our team has enrolled in Amazon Seller University and is using Amazon Selling Coach to ensure compliance and optimize our practices.

We are committed to upholding Amazon’s policies and continuously improving our practices. We respectfully request the reinstatement of our "Report a Violation" privileges to help protect intellectual property on Amazon UK.

Please let us know if additional documentation or clarification is required.

Thank you for your consideration.

CASE ID: 10475733482, 10390932382

Kind Regards

Nx

Trading on Amazon for a long time and at one point turning over circa £750k pa but due to payment changes and margin erosion we are leaving. Amazon are buying from the same suppliers and wholesalers as we are and due to all the undercutting and negative margin sales by Amazon we have pulled the account. Its a real shame as its been good most of the time (as you know dealing with Amazon generally and seller support is often a challenge) but off to concentrate on new opportunities. Best of luck all.

Hi everyone. My account was suspended. Although I presented the invoice that Amazon requested, they sent me an e-mail saying 'We have received your submission but do not have enough information to reactivate your account at this time.' They want an explanation from me but I don't know how to provide evidence for this explanation. 'Your explanation should include the following information: -- How your account has not violated section 3 of the Amazon Services Europe Business Solutions Agreement -- Evidence that shows that your account complies with section 3 of the Amazon Services Europe Business Solutions Agreement'. There is no problem with my account health etc. How can I provide this evidence?

Hello everyone

I am a seller from outside the UK and EU and I do not store products in the UK or EU and I do not sell via FBA

I only sell via FBM

Do I need to register for VAT or not

One of my friends account deactivated due to linked account. It was due to third party he used. Since he provide contract letter, termination letter, invoices and payment slip but still getting same generic message that " We received your submission but do not have enough information to reactivate your account at this time". not sure what else he should provide. contract and termination letters are with stamp and letter head.

Can someone guide please?

thanks

hi everyone im about to launch my first product on amazon i wish to only sell in uk / Eu to start with , however i signed up for global account , would it be easier to delete the north america account fully or should i just set my settings to holiday mode to the countires where i i dont want to sell in

The title says it all really. It’s so ridiculous, surely if the customer contacts Amazon requesting their assistance they should assist them instead of contacting me. This platform is getting increasingly more ridiculous on a daily basis tbh, I’m getting sick of the constant incompetence!

I provided the link which is on the Amazon help page, the link is provided by Amazon not me. How am I meant to provide a working link when the link Amazon has provided doesn’t work? Maybe Amazon will ask me to provide IT solutions for the constant glitches as well. I mean what is so hard to understand about the messages from the customer? Why has everything got to be a long drawn out disaster to get anything done on here?

@Seller_mIRnuhdx7l5sN @Seller_DNQGSsdC7DccM @Seller_gAhPNiLrkfTcr @Seller_Huz6FT08OxHAR @Seller_hnDMgUKxMh1V4 @Seller_XUNeUuvrQDpgP @Seller_TSXM2A5nxWSuH@Seller_iTgjdgiRqiPsn @Seller_fgtTzyHQfOM1x @Seller_VJ4XoAkjDpjPH

discussion.As posted last week our account remains deactivated. For selling postage stamps that were not Authentic. And who did we buy them from ........ AMAZON PRIME. We now understand its against Amazon policy to buy from Amazon and resell that item and have sent in the invoices and admitted our infringement. Amazon however will not accept their own invoice and keep asking for more information. To make matters worst they have blocked our communication with customers who are having lots of fun claiming refunds as the last two days sales did not have tracking uploaded. Even though we can see all of the items were delivered. Thank you Amazon.