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🗓️ MARK YOUR CALENDARS: Join us on May 29th, from 8am - 5pm PDT, for a live Q&A session with members of the Amazon Global Logistics (AGL) team! Get expert guidance on your global logistics solutions and international shipping questions. This is a great opportunity to ask questions and provide feedback directly to the AGL Team.

Whether you're new to AGL or a seasoned seller, this is your chance to:

  • Get expert answers to your pressing AGL questions
  • Share your experiences and learn from fellow sellers
  • Provide direct feedback to the Amazon team

_____________________________________________________

📚 Key Resources: We've compiled key resources on all things AGL for easy access.

1. 🚢 AGL Program Page: Why Amazon Global Logistics? Amazon Global Logistics is a door-to-door ocean freight transportation program. It’s part of a fully automated set of services we call Supply Chain by Amazon. With Amazon Global Logistics, you can ship inventory directly from China to Fulfillment by Amazon (FBA) and Amazon Warehousing and Distribution (AWD) with reduced landed costs and competitive rates.

2. 📺 Seller University - What is the Amazon Global Logistics service?: Discover Amazon Global Logistics benefits and services.

3. 📄 AGL Help Page: Learn about getting started, inventory optimization, shipment rates, transit times, and more.

4. 🔎 AGL Seller Resources: A complete library of guides, resources, and support materials for AGL sellers.

5. ✅ Ready to ship with Amazon Global Logistics?: Contact the AGL team directly by filling out the interest form.

_____________________________________________________

💡 Submit questions below!

Post all your questions as a reply to this thread! Our partner team will be reviewing the questions that come in throughout the day (as well as those submitted in advance), and we’ll do our best to respond as soon as possible during the day of the event.

In the meantime, let's keep the conversation going! Share your top tips for new sellers getting started with AGL, and let's build momentum heading into the May 29th Q&A session.

_____________________________________________________

Note: We cannot provide legal advice or otherwise interpret regulatory requirements on situations that are specific to individual sellers.

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Amazon Violating Security Laws?
by Seller_vWuGqtGVyhZxm

As a publicly traded company Amazon is obligated to act in the best interests of shareholders to return a profit.

Are they in violation of their fiduciary responsibility, as well as numerous IP laws, by designing a scalable algorithm that deletes valid variations when an unauthorized reseller uploads a FeedFile?

I have lost $50,000 in cash flow from this algorithm that has caused utter chaos on the marketplace. Imagine this at scale? It must be in the millions or billions in temporary or permanent revenue losses.

Is Amazon violating the law as a fiduciary to shareholders with this shockingly stupid variation killer robot?

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Hi guys, I'm launching a supplement brand on Amazon.

I created the listing and received the error message that says I need to "request approval". I then tried to request for approval and I got the following message:

"We are not accepting applications to sell:

Other Health & Personal Care category in Used, Refurbished, Collectible condition(s)

Other Human Ingestible Products in New, Used, Refurbished, Collectible condition(s)"

I am a registered brand owner and am selling this product under my brand in New condition. I should be eligible to list and sell this product.

Amazon Seller Support has been unhelpful cause all they did was simply stating that they are not accepting applications to sell. I am really frustrating right now.

@Manny_Amazon are you able to assist me with this request, please? The ASIN is B0F7R4S9K1

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No sales in a week!
by Seller_8cIsVssvO29X6

What is going on? Normally about 10 sales per week - none for 7 days now. Worst week in 15 years of selling books and magazines on Amazon. Isn't anyone reading?

6 votes
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Hi everyone,

We recently received a Critical Policy Violation on our Amazon seller account related to a product review left from my personal buyer account. I’d like to share the full context here and kindly ask for any insights or suggestions—especially from experienced sellers or Amazon moderators who might be monitoring this forum.

Background:

We discovered a new, unauthorized seller listing a product under our registered brand name on a listing we created and own as part of our Amazon Brand Registry.

Since we have never authorized any other seller to list this product, I messaged the seller through my personal buyer account. They failed to confirm the authenticity or source of the product, so we placed a test buy using that buyer account to investigate further.

Upon receiving the product, we found it was: A completely different item (not the product pictured or described on the ASIN). Labeled with a different brand name.

We immediately filed a trademark infringement complaint via Brand Registry (Complaint ID: 17767533961), and Amazon accepted and processed it. Separately, I also left a buyer feedback on the order to warn other Amazon customers of the discrepancy, unaware at the time that this could be considered a violation.

What We Did:

On our Appeal, we provided:

1. A detailed, honest account of what happened.

2. Evidence of the test buy and photos of the item received.

3. Confirmation that we reported the issue properly through Brand Registry.

4. A full Plan of Action to ensure all future reporting is done strictly through official Amazon channels and not through buyer feedback.

Unfortunately, Amazon rejected the appeal with a vague message:

“Your submission did not include the information as requested on your Account Health page…”

We’ve reviewed the Account Health instructions carefully and genuinely believe we’ve addressed all expected components—but we still do not know what specific information Amazon wants to see to resolve this. I called two Account Health support team just now and each one provided me with a different path (very confusing and sometimes hard to understand their accent). This is our first policy violation in over 12 years of selling on Amazon, and we take it very seriously.

If any fellow sellers or moderators can share:

1. What additional information might be expected in this type of appeal?

2. Have you successfully resolved a similar issue before?

3. How best to clarify our intent and corrective actions in a follow-up submission?

We would deeply appreciate any guidance. We’re simply trying to protect our brand and ensure Amazon customers aren’t misled by counterfeit products, and we truly thought we were acting in good faith, rather than harm any seller.

Thank you in advance for your help!

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Deletion of IP Laws
by Seller_vWuGqtGVyhZxm

It appears that Elon Musk through Donald Trump is actively looking to delete or restructure intellectual property laws in the USA at a rapid speed.

This in my opinion is highly needed. Big companies like Amazon abuse and overcomplicate IP through their army of lawyers seeking job security.

For example, the 8040 error is based on incorrect administration of IP laws. It is not an IP law violation to place the correct SKU back onto the page with other SKU. Period.

Amazon is blocking me from fixing an orphaned variation via an 8040 error from a brand I am an authorized reseller on. I also legitimately have an email from the Deputy General Counsel of the brand I am receiving an 8040 error on who explicitly states they also agree that placing the correct SKU back onto the correct page is not an IP law issue at all.

Think about the irony of Amazon. They are blocking me from fixing a variation claiming it against IP laws from a brand who doesn't even agree with their grossly incorrect administration of IP law. Amazon claims that deleting a valid variation through their system is not an IP infringement to the brand, but creating or fixing one is. How does that even make sense? Inconsistent variations are handled through the Account Health team and lead to permanent suspension.

Amazon is engaging in overcomplicated abuse of the legal system and causing chaos for branded product who do not even want them engaging in this type of bizarre abuse where they design high scale algorithms to troll the backend and delete valid variations when an unauthorized reseller uploads a FeedFile. That sounds like the real IP violation to me: deleting valid variations without consent from the brand.

Hopefully Elon Musk can speed this up and stop this abuse of IP laws by large companies like Amazon.

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my account was deactivated in error and I need help reactivating it. I have filed two appeals and have not heard back. This is my main source of business and I am losing money. Please help me get my account back. They think I have hired a third party to leave bad reviews which 100 percent has not happened. I have no third party apps on my account.

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Variation Issues
by Seller_vWuGqtGVyhZxm

I’d like to understand the new bizarre and whacky robot variation killer that Amazon has designed and the purpose of splitting up listings.

The Account Health team already polices this through Listing Policy where you receive a violation and likely get suspended for an Inconsistent/Fraudulent Variation..

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4 replies
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Product : Power bank

Asin: B09WK4ZWFP

On May 22nd, I find my product listing was suddenly being removed by Amazon because of "violated product and food safety". I don't know what went wrong. The customer service could not provide any information so far, I do not know what caused the violation of product and food safety, do not know how to appeal, please help!!!

@Seller_GEZPMc4CeQfh6 @Seller_l7Jtck9jxnEA0 @Seller_8hQgfj6OVZYse

2 votes
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17 replies
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我只想说TMD你们可以直接抢钱
by Seller_LkCtz4BoTywNw

要不你们直接开始抢钱吧,这广告我是打不懂

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My amazon handmade application denied however my products are handmade, I make them

I believe that my product is eligible for handmade 100%. I make the product myself. I see others are selling very similar under Handmade category on Amazon.

Could you please help me how to resolve this issue?

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