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@Seller_DNQGSsdC7DccM @Seller_mIRnuhdx7l5sN @Seller_TSXM2A5nxWSuH I have seen a few new names appear on the forum,presumably new moderators ? eg. @Danny_Amazon. BUT as yet it does not seem possible to correctly tag him. I have also noticed a few other new names. It would be helpful for us to have an up-to-date list of current forum moderators, as it also seems that there may be some who are no longer active ? A while ago there was a thread with the names of the forum mods.

Also, the list of categories below does not include a relevant category for 'forum' issues. That would be useful as none of the other categories are relevant to select. Thanks.

Hi all,

I have submitted a safe-t claim with amazon, as a customer has sent an item back and has kept some of the items.

We send the customer a message with a serial number, however amazon create our invoices automatically, so we are unable to add a serial number to the invoice.

I don't want to then duplicate the invoice our end and alter it by adding a serial number.

Can anyone advise.

-- A photograph of the damage or difference with the original item. Images of packaging will not suffice.

-- An invoice document from the sale to the customer that lists the serial ID or IMEI number of the item that was sold.

Anyone else having issues with Royal Mail leaving parcels outside lately?

I don't recall it having these issues before with RM, only with couriers like Evri. Is this something they started to do? We've had a spike in these kinds of issues.

Surprisingly, some have been left outside the doors of community apartments. I really don't know how any sensible person thinks its safe to do this, you wouldn't leave your own property out in a hallway never mind outside where anyone can take the parcel.

@Seller_XUNeUuvrQDpgP

I have newly launched my products on Amazon. I am the only seller of the products but I still do not have the BUY BOX. I cannot ran ads and it feels like Amazon has set me up to fail as no one sees my products and hence cannot sell as its a new product.

I had the BUY BOX day one of launch on the Amazon US market and it is doing is doing very well.

Can you please look into this for me as I feel, there is no support especially as I am the only seller of the product.

This the parent ASIN: B0F6KWNLCK

We have hit a real problem and despite multiple case logs to Amazon still cannot resolve.We were approved to sell a well known brand of light bulb.We want to sell 3 bulbs in a pack so used a GTIN EAN from our approved GS1 account.We filled in all the details.Product, offer, images etc all green ticks and submitted.We then get the 8572 warning.We are a UK seller.Screenshot after screenshot supplied to Amazon without any real help or support.

I have an issue with this, I had a notification that 20p had been taken for amazon.ae but we have never sold on there and only sell on the UK.

The card is active and all verified, multiple withdrawals have been taken from the card that is active but the error is still there as below but the card has been charged multiple times

We are not able to charge your account. Assign a valid charge method to restore full access to your seller account.

I also have this error

There was a problem loading the content. Please try again later.

Anyone got an idea what and why this is happening and how to resolve

@Seller_XUNeUuvrQDpgP @Seller_ZyGdB49sb7An4

Hello,

I am using Merchant Fulfilled shipping and Buy Shipping through Amazon UK.

Currently, my shipping labels are downloading in ZPL format, which is not supported by my printer.

I would like to download shipping labels in PDF format (A4 or 4x6) for regular printing, which i usually does. But yesterday it changes and downloading format is ZPL

However, the Buy Shipping Preferences page does not show any option to change the Label Format.

Please guide me to access the setting so I can change it from ZPL to PDF.

Thank you,

FPG4U

i heard that Amazon has recently introduced a newer bulk upload system where:

You can upload a .json file instead of the traditional .xlsx or .txt.

The system recognizes it as a products spreadsheet, even if it's a JSON structure.

The processing report you got back is itself in JSON format, not the old .txt error report.

How do i enroll this program?