Greetings Sellers!
Today I wanted to stop by and talk about invoice requirements, including what will and will not be accepted.
To address many of our policy violations, you will be asked to submit invoices from the suppliers you work with. The supplier must provide an itemized invoice showing all purchased goods and the complete transaction details. The documents you submit will help us verify your product details and ensure they meet our policies.
Invoices must include the following information:
• A clearly displayed issue date within the past 365 days before the receipt of the performance notification.
• Quantity sufficient to cover your sales volumes for each ASIN cited in the performance notification over the past 365 days.
• Sales records for each of the ASIN associated with the policy violation. You may choose to highlight the specific product that you are appealing for, if the invoice has multiple different products bought on it.
• Product identifiers that are easy to understand. These can include product name, model number, or Universal Product Code (UPC) that can be validated online.
• Contact information of your supplier, including a name, phone number, address, and website. We won’t share this information with our retail team or other Amazon sellers.
Here are some other important factors to consider for your invoices:
• Any document you provide must be authentic and unaltered.
• You can remove pricing information from the invoices, but make sure that all other information is visible and clear.
• We might reach out to the supplier to verify your documents information and will always keep your suppliers’ information confidential.
• The invoice must be in PDFs (.pdf) or image files (.jpg, .png, or .gif) format.
• The invoice must document a completed and fulfilled transaction.
Please note: If your documents do not meet one of the requirements or your supplier is unable to be verified, our review teams will be obligated to reject the submission.
Some examples of what will NOT be accepted are:
• Sales quotes, pro forma invoices, or any document that does not represent a finalized invoice or completed transaction.
• Self-issued invoices or invoices where the supplier appears to be the same business entity as the buyer.
• Invoices that have been digitally manipulated or are in an editable format such as .xlsx (Excel) or .docx (Word).
I hope this is helpful and I do suggest to refer to the following resources for more details on our invoice requirements:
- Invoice requirements for appealing a policy violation
- Responsible sourcing documentation request requirements
Happy selling!
LeviDylan
