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We just noticed now that on March 16 our account was hacked and the bank account was updated to an unknown bank in Europe. Funds were transfered thereafter. We got a critical alert 3 days later on the 19th and changed our password. We always have 2 factor authentification active so this is extremely odd. Is there any way of tracing that bank account and retrieving the lost funds that were disbursed there? Also, important to note, on March 16 right before the bank account was changed we got an email in a foreign language and didnt translate at the time. It seemed weird but we didn't investigate further. Now that we put the puzzle pieces together, we translated from Korean and there they state that the bank account was changed. How did Amazon allow a hacker to change the language settings without us knowing about it or Amazon sending us an email that the language was changed.? Anyone else here with such an experience and can guide us what to do?

I have a product that is showing that 14% of my reviews are a 3 star rating but when I try to pull up that review it is not showing. Who can I talk to or contact to further look into this?

Within 10 days, 3 different advices from the account health specialists about my account suspension and how to proceed. How can I send what the performance team really needs?

1. May 27th:

Dear Mixing&Matching,

This is Juweriya, with Amazon Account Health Support. Thank you for speaking with me regarding your selling account.

As discussed, I understand you needed assistance with Account Reinstatement.

If you believe your account has been deactivated in error, please submit a dispute through the "Has your account been deactivated in error?" button in your Account Health Dashboard with the following information:

. Evidence and explanation demonstrating how your account has complied with Amazon's Selling Policies and Seller Code of Conduct

. Supporting documentation including:

- Invoices/receipts with visible dates

- Product names for all ASINs involved

- Sales volume documentation for the past 365 days

- Complete supplier contact information (name, phone number, address, website)

- Any relevant email communications or third-party information

Please ensure your dispute includes specific details rather than general statements.

2. June 5th:

Dear Mixing&Matching,

This is Heemansu, with Amazon Account Health Support. Thank you for speaking with me regarding your selling account.

As discussed, I understand you needed assistance with your appeal rejection for account reinstatement.

Firstly, I apologize that your account is deactivated because of adding inaccurate product information to product detail pages.

As informed, your account is currently not eligible for reinstatement for such violations

3. June 6th:

Dear Mixing&Matching,

This is Quenette, with Amazon Account Health Support. Thank you for speaking with me regarding your selling account. As discussed, I understand you needed assistance with your account.

I've carefully reviewed your account and notice that your recent Plan of Action didn't include sufficient details about how you'll prevent catalog violations in the future.

To help restore your selling privileges, please submit a new appeal that includes:

A detailed explanation of what led to the unauthorized product detail page changes

The specific steps you've taken to correct these issues

The processes and procedures you'll implement to ensure compliance with Amazon's catalog policies moving forward.

We are reaching out in desperation after exhausting all available escalation channels and submitting six detailed Plans of Action (POAs), each accompanied by lab certifications, batch files, compliance checks, and backend screenshot confirmations.

Our ASINs have been blocked for non-compliance with the Textile and Wool Labeling Acts, specifically due to the presence of the word **“cashmere”** in the product detail pages. However:

✅ The word “cashmere” has been completely removed from:

- Title

- Bullet points

- Product description

- A+ Content

- Generic keywords

- All backend fields (verified via batch uploads and support tickets)

✅ The term “cashmere” remains ONLY in:

1. The **brand name**: “Dalle Piane Cashmere”, a **registered trademark** (Amazon Brand Registry + EUIPO).

2. The **fabric_type field**: “40% wool, 25% rayon, 25% nylon, 10% cashmere” – exactly as confirmed by certified lab testing (Brachi Institute), in compliance with FTC regulations which *require* truthful disclosure of fiber percentages.

📌 **Issue**:

- We are unable to change the brand name in existing listings due to Amazon’s system limitations.

- We cannot remove “cashmere” from the fabric_type field without violating FTC labeling law.

- Support keeps sending generic responses asking to “remove all cashmere claims,” without acknowledging these points.

📉 The listings have been blocked for over two months. The inventory is stuck, and we are facing severe commercial damage.

🆘 **We kindly ask any Seller Support representative, Amazon moderator, or experienced seller to step in:**

- Has anyone successfully resolved a similar issue involving a registered brand with “cashmere” in the name?

- Can Amazon make an exception or manually approve listings where the brand_name and fabric_type are legally justified?

- What additional steps can we take to reach the right department for a case-specific review?

We are a family-owned Italian manufacturer with over 15 years of activity on Amazon, and our only goal is to comply and keep offering high-quality, legally labeled textile products to U.S. customers.

🙏 Any help, insight, or moderation support would be deeply appreciated.

Sincerely,

Dear Amazon Support,

I am writing to request the removal of the feedback for order 112-3665158-6841849. The buyer wrote:

"I rec’d the furniture MINUS the 2 swivel chairs. I rec’d 3 boxes from FedEx which contained 1 couch, 2 ottomans and a side table. I would like to know when the swivel chairs are coming."

This comment is not a review or feedback about our service, but rather a question or inquiry about shipment status, which should have been directed through buyer-seller messaging. There is no complaint about customer service or fulfillment performance.

According to Amazon’s guidelines, comments that are not actually feedback (e.g., shipping questions or delivery status requests) are eligible for removal. Additionally, the customer has not contacted us via email, CSBA, or return request before leaving this message.

I submitted complaints on the feedback interface many times, but the feedback specialist repeatedly used the same mechanical language to reply, shirk responsibility, and did not deal with the problem. As an excellent Amazon seller, I absolutely cannot accept this unfair behavior. I want to fight for fair and just treatment for our store and safeguard my legitimate rights and interests. I hope this message will attract Amazon's attention and solve this problem.

I sincerely ask your team to review the logistics records and feedback content of this order according to the facts and policies, delete this unreasonable feedback as soon as possible, and maintain the fairness of the platform evaluation and the legitimate rights and interests of sellers.

We kindly request that this feedback be removed and ask that this case be manually reviewed, not closed by automation.

Thank you for your support.

@Seller_JT2cdQLa0Oueg@Seller_Udi0JNbTrsmUV@Seller_1KYLYkgAlu4xX

@Seller_s3amN64nZ4y9V

@Seller_ovM5p622oIbGp

@Seller_l3eCP9f1PtJXC

@Seller_RSwABJNHpHnEZ

@Seller_khUF6HPR2AHxu

@Seller_QYS7Alex1XIw4

@Seller_7e4TizkSOVtBf

@Seller_zukQNO61PzGck

@Seller_hme3Wbydd1ihr

@Seller_OOVUXZLmb2UEH

@Seller_RsATYbG9XP0HP

@Seller_dnxnrsZIeTNo3

@Seller_VLOxBfLBgpoOh

@Seller_vtQxROP6UNr1O

@Seller_vW3l7M6oLYiHv

@Seller_FJwyF3iu5qxUY

@Seller_RSwABJNHpHnEZ

Hello, There are 3 different registered brand in Brand Registry. But in last week brand features do not appear in seller central. In seller central says there is no registered brand so do not allow me to use brand features. I can not see brand reviews, can not create new listings,can not create sponsored brand ads, can not login to brand store. Everything was normal until a week ago. I think there is a problem with brand registry account and seller central but I can not fix it myself. Did anyone else faced same issue before? Can you please help me to fix this issue.

Thanks for your support

Hi sellers, and people who were formerly sellers but got locked out of their accounts, I have some exciting news for you...as many of you may (unfortunately) know, Amazon's 2FA lockout recovery process has been broken for some time. The identity verification form was messed up and our requests were not being seen or responded to by anyone, resulting in many of us being locked out of our seller accounts indefinitely while waiting for a reply forever. I tried EVERYTHING to bring this issue to Amazon's attention- called customer servce hella times (told me to submit the broken form again), reported it to Amazon's Bug Bounty program (zero interest from Amazon for what is likely a very costly glitch), sent a zillion requests to have 2FA removed (because maybe they fixed it...but no)...it was crazy, and unbelievble that there wasn't a resolution for this. Every customer service just directed me back into this endless loop of just AI's telling me to submit the broken form into the abyss again. It was so crazy how no one was aware of this or able to fix it. (I'm not exaggerating how bad this is- please SEE THE ATTACHED COLLAGE). In a final effort to get someone to look at the form and hopefully notice the problem with it, I began to generate some "activity" around the disfunctional page to get someone from the tech department to look in this general direction and fix the account recovery. I don't know if it actually did anything.

But GUESS WHAT IT'S FIXED NOW!!!!! At least, I am very hopeful that it's fixed, because for whatever reason I suddenly got a bunch of emails from Amazon that they were able to verify my account and it is finally unlocked after trying for over a year. I'm back in!! It seems that the 2FA lockout recovery form might be working again. So if you're stuck in forever lockout, now's the time to give it another go! Let me know if it works! :)

Please Help Me!!!

My listing was removed due to a buyer's complaint and is now marked as a used product and is not available for sale. I submitted a complaint in the account status and admitted my mistake. Amazon replied that there were many feedbacks that my product was too large and that the plan I submitted was not sufficient to resolve the issue. They asked me to resubmit a complete plan to resolve the issue, but I don't know whether it should address the large size issue or the used product issue.

My products are all packed in boxes to prevent them from being damaged during transportation, and I have never sold second-hand goods again. Regarding the size issue, my details page has detailed instructions. Regarding the buyer's feedback that the size is too large, I have contacted the supplier and re-adjusted the size. I don't know how to respond. Does anyone know how to solve this problem?

Because I don't have a payment card, I bought an Amazon account through a friend's introduction, and then changed the Amazon store. I changed all the information of the original seller to my information, which triggered the [Consumer Notification Act]. The identity verification of the [Consumer Notification Act] directly rejected my information!

Statement: My business license and ID card are real, and I am a new seller! But I can't pass the system's [Consumer Notification Act]. There is no appeal entry on the identity information verification page!

I looked for seller support and the robot responded uniformly. They did not manually review it. My information is very complete. I will attach the rejection email and the rejection page. Please help me. I am in a very difficult situation now.

CASE ID 17763289921]

[Moderator Edit: removed personal information]